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Gira. Bicicletas de Lisboa

Gira. Bicicletas de Lisboa

by EMEL - Empresa Municipal de Mobilidade e Estacionamento de Lisboa, E.M., S.A.

101 ratings
129 reviews
🌟 Lifestyle
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • May 24, 2017
  • July 4, 2026

Features

Developer

EMEL - Empresa Municipal de Mobilidade e Estacionamento de Lisboa, E.M., S.A.
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Reviews summary↘︎
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🔄3+ apps
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❓5 answered
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About

This app facilitates the use of a shared bicycle service in Lisbon. It helps you find nearby stations, select a bike, and unlock it for your journey. The georeferenced map shows station locations and bike availability, making city travel convenient.

✓Find nearby stations
✓View bike availability
✓Select and unlock bicycles
✓Georeferenced station map
✓User registration
✓Trip experience rating
Show original description

What users say

Summarized from real user reviews of Gira. Bicicletas de Lisboa. Based on 101 reviews and a 1.0/5 average, it highlights the 3 positives and 19 negatives reviewers mention most about this Navigation app.

Positive things

  • 🚴Good quality bikes when available
  • 💰Affordable pricing (€2 daily pass)
  • 🗺️Extensive station network in Lisbon

Negative things

  • 🐛App crashes and freezes constantly
  • 🔐Registration process extremely difficult for non-Portuguese users
  • 💳Confusing €300 security deposit system
  • ⏱️App hangs and slow loading times
  • 🔑Account creation contradictions (already exists/doesn't exist)
  • 🚫Requires VAT/NIF number (inaccessible to tourists)
  • 📱Poor app stability and reliability
  • 🔄Bike unlock failures despite app access
  • 💸Charges applied without service delivery
  • 🌐App interface entirely in Portuguese with no language options
  • 📧Verification emails not received
  • 🔐Password validation error messages unclear
  • 🚫Blocks users claiming they are minors (incorrect age validation)
  • ⏳Long delays between payment and subscription activation
  • 🔒Security concerns with stored credit card data
  • 🚫Non-functional payment methods (PayPal, Visa failures)
  • 📞Poor customer support and unresponsive help desk
  • 🔄Requires new subscription purchase for each day (tourists)
  • 🚫Docking station sensor failures prevent ride completion
See all reviews

What's New in Gira. Bicicletas de Lisboa

3.4.10

July 4, 2026

Melhorias de usabilidade e estabilidade.

User reviews

Most RecentHighest RatedLowest Rated

Full of bugs

It’s full of bugs from the beginning. Trying to login, buggy. Keeps showing me sign in error message. I get through Then I try to sign up using navegante subscription, bug message saying I can’t sign up without a valid navegante subscription ( which I do). Paid the annual subscription fee cause I needed to use it. Now when I need a bike, the dock station doesn’t show up on the map or says no bikes available when there is. Seriously one of the worst apps I’ve used in my life. Also I’ve emailed them about these issues and ZERO response. Called them and line just plays music no one ever answers after 30 minutes
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BrasilianDanBrasilianDan

Total Failed

The worst app ever!
Santos.K.KSantos.K.K

Scam

€300 deposit needed to buy a €2 day pass. Flat out scam would be zero stars
w.parkinsonw.parkinson

Terrible app/experience

Really wanted to rent bikes in Lisbon but it won’t let us create an account. After trying many different email addresses it kept saying we were already users/in system. But we are not.

Pretty terrible experience for a bike share in a major European city.
Enlightened1Enlightened1

Ne fonctionne pas pour les Canadiens et ça ne le dit nul part

J’ai perdu mon argent et je n’ai pas pu utiliser de bicyclette. En plus, l’application fonctionne très mal.
coleuscoleus
See 124 more reviews

Developer apps

ePark EMEL
ePark EMEL

by EMEL - Empresa Municipal de Mobilidade e Estacionamento de Lisboa, E.M., S.A.

🌟 Lifestyle

(35)

Free
See developer apps

User experience

🐞

Reported Bugs

20 issues

Registration says 'user already exists' for new users

Bug

Login fails with 'user not in system' after registration

Bug

Password reset emails never arrive

Bug

App crashes when locking/unlocking device screen

Bug

Verification SMS not received (especially for international numbers)

Bug

App freezes on terms and conditions review screen

Bug

Bike unlock fails despite successful app authentication

Bug

App returns to login screen unexpectedly

Bug

Communication errors during registration

Bug

Map fails to display bike stations

Bug

App hangs on unlock cycle function

Bug

State management issues causing persistent hangs

Bug

Bikes continue running after docking (meter doesn't stop)

Bug

Birthdate validation rejects correct dates

Bug

Country selection dropdown non-functional on iPhone

Bug

Payment processing takes up to 1 hour

Bug

Duplicate charges for single transactions

Bug

Account balance disappears without explanation

Bug

App requires constant reinstallation to function

Bug

Password field rejects all input lengths

Bug
✨

Requested Features

15 requests

Multi-language support (especially English)

Feature

Alternative registration methods for non-Portuguese users (passport instead of VAT/NIF)

Feature

Single security deposit for multiple days instead of per-day charges

Feature

Apple Pay and Google Pay payment options

Feature

Ability to report broken bikes within the app

Feature

Clear error messages for password requirements

Feature

Automatic language detection based on device settings

Feature

Improved account recovery system

Feature

Better explanation of deposit and subscription mechanics

Feature

Subscription renewal without additional deposits

Feature

Offline mode or better connectivity handling

Feature

Ability to change birthdate after registration

Feature

Email verification resend functionality

Feature

Real-time bike availability and station status

Feature

Integration with international payment methods

Feature

FAQ

What does the Gira. Bicicletas de Lisboa app do?

This app is designed for using Lisbon's shared bicycle service. It allows you to locate the nearest stations, choose a bicycle, and unlock it for your travels. The app features a map that shows station locations and the number of available bikes.

How do I use the app to rent a bike?

Once you have registered, you can use the app to find a station close to you and select a bicycle. The app will then guide you through the process of unlocking your chosen bike, making it ready for your journey.

Is there a cost to use the Gira. Bicicletas de Lisboa app?

The app itself is free to download and use. The cost is associated with the usage of the shared bicycles, which is typically a pay-as-you-go or subscription model for the bike rental service itself.

What if I already have an ePark account?

If you have an existing ePark account, you can log in to the 'GIRA. Bicicletas de Lisboa' app using the same credentials. Your user account and wallet are shared between the GIRA and ePark services.

What are the main features of the app?

Key features include user registration, information on station locations and bike availability, the ability to unlock bicycles, and the option to rate your travel experience. It also provides a georeferenced map to help you navigate.