Unuseable
Unable to choose country in create login iPhone 15 pro max
Has issues
Have tried many times to book lounge and security passes and the function doesn’t work. Doesn’t allow you to select dates .. not fit for purpose in that respect.
Not working
Can’t get past second page
Does the app work?
I can't seem to make much work on the app, such as parking...
Declining
Parking is expensive. Signposting is awful
Facilities are poor
Used to be so good
Facilities are poor
Used to be so good
Extremely useful & easy for passengers to navigate also!
I found this app extremely useful & easy to navigate however it did lack that impersonal skills set that the staff possess and work incredibly hard especially when what’s arranged suddenly changes and the security and calmness in chaotic situations including drunk passengers when there is children around disgruntled and frustrated people due to unforeseen consequences. But a useful fast tool nonetheless.
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Doesn’t open
All I see is the splash screen & nothing opens, complete waste of time
Rubbish
Can never find carpark booking, even though updated app whenever need’s updating. I have to revert to email ! Just Rubbish
No Help Contact Info
Absolutely no useable contact method. Booked and paid for Priority Security…it wasn’t even open!! Raise a complaint, yes…but how!!??
App not functioning
I have used this app for years and always worked well, recently it does not show your booking details, an error message windows says “error getting booking history details” when trying to open the reservation The icon for my bookings has disappeared off the bottom of Home Screen.
I tried calling the help number and got NCP who didn’t have a clue. GLA appear to have nothing to do with their app.
I tried calling the help number and got NCP who didn’t have a clue. GLA appear to have nothing to do with their app.
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Rubbish
Flight information was not live. Deleted the App
App urgently needs fixing
Use this constantly for airport parking. Booking system is good but as other users are pointing out, once you’ve booked, it’s an epic fail.
Refuses to show your booking in the app, will only display an error leaving this next to useless.
Also epic fail for having no feedback/contact feature so having to do this here, hoping someone watches and realises it needs fixing.
Refuses to show your booking in the app, will only display an error leaving this next to useless.
Also epic fail for having no feedback/contact feature so having to do this here, hoping someone watches and realises it needs fixing.
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history can’t be located
Useless app. When you go to history to open for instance a fast track security booking it’s shows the history but when you click on the link for that booking it’s says can’t be located .
Car parking
Couldn’t find my booking on the App
Said it was having problems, good job I screen shot my booking
Turned up to our pre-booked parking slot and couldn’t get in
It wasn’t reading our registration of our car
Pressed the button, apparently it wasn’t working properly
Couldn’t find our reg but it hen I gave the gentleman my booking number he found it
Not as streamlined as I thought
Said it was having problems, good job I screen shot my booking
Turned up to our pre-booked parking slot and couldn’t get in
It wasn’t reading our registration of our car
Pressed the button, apparently it wasn’t working properly
Couldn’t find our reg but it hen I gave the gentleman my booking number he found it
Not as streamlined as I thought
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Rubbish app
The app freezes at a picture of the front of the airport and does nothing else!
Lounge visit 15th May.
Visiting the upper deck lounge in the morning of 15th May with my wife.
We were served by a lovely young lady called Mary. She was a delight, an asset to the airport.
We were served by a lovely young lady called Mary. She was a delight, an asset to the airport.
System error
Unable to retrieve booking via manage booking link provided. No number or anywhere on app to report fault. Poor service, chatbot not helpful
PayPal failed on app
Tried to book parking on app but error when using PayPal. Worked ok on website so app faulty
Parking
App kept failing when trying to book parking
Poor
Delayed flight BA1484 showing on your app as “inflight” when it was still delayed at Heathrow
Not good…..
Not good…..
