Wack
If I transfer from savings to checking; how come it doesn’t appear in my transactions as a deposit transfer? I strictly use that to budget and now it’s gone. There’s also limited way to “go back”. If I click activity or something in settings I need to completely start over. For example clicking transfer activity when on the transfer funds page. There’s no way to just go back. Please fix!
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Not Device Friendly
I used this app with pleasure on my iPad until this latest release. The screen image no longer re-orients for how you are holding your device. Apparently they think everyone banks with their phone. NOT TRUE!!! How cam you even take advantage of all the new features if I can’t use my device horizontally instead of vertically. FIX IT. Contact me if you can’t find skilled developers please.
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Can’t Login
Since the new update it will not let me sign in, absolutely terrible
Was there any reason to log my entire family out?
Go to log in.
“For the safety of your account WE ask you reset your password”
Ok there literally no reason to, never even had a fraudulent charge.
“Please enter your SSN and Account number”
Ok I know both of these by heart by now…*enters info*
“Incorrect info, try again. We’ve locked your account, please contact us”.
Now I have to sit through 3 hours of robotic phone calls to reset my password because YOU thought so? I keep a physical notepad with both of these numbers on them, so far this notepad has gotten me my direct deposit for the past couple years so the numbers are 100% correct.
Glad my card expires soon, there is no benefit of using you. After 6 years all I have is enough points for a $25 restaurant gift card. Discover has a cashback DEBIT card, much better.
“For the safety of your account WE ask you reset your password”
Ok there literally no reason to, never even had a fraudulent charge.
“Please enter your SSN and Account number”
Ok I know both of these by heart by now…*enters info*
“Incorrect info, try again. We’ve locked your account, please contact us”.
Now I have to sit through 3 hours of robotic phone calls to reset my password because YOU thought so? I keep a physical notepad with both of these numbers on them, so far this notepad has gotten me my direct deposit for the past couple years so the numbers are 100% correct.
Glad my card expires soon, there is no benefit of using you. After 6 years all I have is enough points for a $25 restaurant gift card. Discover has a cashback DEBIT card, much better.
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Updating Account via App
Easy to do. Guided instructions were good.
Keep getting late fees
I’ve called customer service several times and still continuously get late fees for no reason. I have funds withdrawn from my paycheck to GLCU account to pay my loan. It goes into a saving account instead. Never had this issue before new company took over. Horrible place to do business with and will never recommend to anyone.
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locks up a lot
Can’t really get live tech support from GLCU anymore. App crashes both iOs and Android.
Terrible app
Needs an update since 2010. This app is so slow, it makes me feel scared using it.
Local 134
Use it to track my vacation fund on the go.
Password update
I would like to see that when you enter your password, you can actually see what letters you’re typing with an eyeball that you can see it or not see it.
This is one way that GLCU is behind the times and it’s very frustrating to me and my 73-year-old eyes
This is one way that GLCU is behind the times and it’s very frustrating to me and my 73-year-old eyes
The best credit union
This credit union is Awesome!
Not good
The navigation and system is terrible
User friendly
No issues with the app
No service
Cant find what I’m looking for. No help available
Bad design
This app is absolutely horrible! There’s no option to add my outside bank account so I can pay my bill! This app is absolutely horrible and now I have to jump through hoops to pay this bill! I would not recommend this app or Credit Union! I guess that’s what happens when another company takes over!
Great bank.
No hassle. Friendly workers.
Not the Best
App lags a lot.
Review
Great bank, super online services, wonderful staff and help at the sites when you need it
Easy
Easy to use 5 stars
Rating
I have been was Great Lakes credit union for almost 45 years. Does that tell you anything?
