Not Device Friendly
I used this app with pleasure on my iPad until this latest release. The screen image no longer re-orients for how you are holding your device. Apparently they think everyone banks with their phone. NOT TRUE!!! How cam you even take advantage of all the new features if I can’t use my device horizontally instead of vertically. FIX IT. Contact me if you can’t find skilled developers please.
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Can’t Login
Since the new update it will not let me sign in, absolutely terrible
Was there any reason to log my entire family out?
Go to log in.
“For the safety of your account WE ask you reset your password”
Ok there literally no reason to, never even had a fraudulent charge.
“Please enter your SSN and Account number”
Ok I know both of these by heart by now…*enters info*
“Incorrect info, try again. We’ve locked your account, please contact us”.
Now I have to sit through 3 hours of robotic phone calls to reset my password because YOU thought so? I keep a physical notepad with both of these numbers on them, so far this notepad has gotten me my direct deposit for the past couple years so the numbers are 100% correct.
Glad my card expires soon, there is no benefit of using you. After 6 years all I have is enough points for a $25 restaurant gift card. Discover has a cashback DEBIT card, much better.
“For the safety of your account WE ask you reset your password”
Ok there literally no reason to, never even had a fraudulent charge.
“Please enter your SSN and Account number”
Ok I know both of these by heart by now…*enters info*
“Incorrect info, try again. We’ve locked your account, please contact us”.
Now I have to sit through 3 hours of robotic phone calls to reset my password because YOU thought so? I keep a physical notepad with both of these numbers on them, so far this notepad has gotten me my direct deposit for the past couple years so the numbers are 100% correct.
Glad my card expires soon, there is no benefit of using you. After 6 years all I have is enough points for a $25 restaurant gift card. Discover has a cashback DEBIT card, much better.
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Updating Account via App
Easy to do. Guided instructions were good.
Keep getting late fees
I’ve called customer service several times and still continuously get late fees for no reason. I have funds withdrawn from my paycheck to GLCU account to pay my loan. It goes into a saving account instead. Never had this issue before new company took over. Horrible place to do business with and will never recommend to anyone.
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