Was Originally Ok in El Paso TX but dangerous now
Recently attempted to use in downtown El Paso and all 8 scooters available in the downtown block I was on were in severe disrepair and DANGEROUS, including loose steering heads, no brakes and sticking accelerators. The scooters in El Paso need to be replaced/repaired or you guys need to shut down.
Good app
Very good app
Price
Too expensive for less than an hour
Wow
Wow.
refund
I paid and the scooter wasn’t working.
Awful support
Tried to get a refund and no support whatsoever. Created a ticket which did nothing. Forget emailing because no one will respond.
Great ride a little pricey
Very enjoyable but pretty expensive
Good ride
This time the ride worked really well
Technical Issues
So I tried to end my ride but it keeps telling me that I’m outside my service area but I’m literally at UTEP??? I’ve called them twice and both times they didn’t answer so I proceeded to email them and again no answer. This has been going on for 1+ hour already, and I’m not paying if it charges me for more if I already tried to end it.
Show more
Scooters don’t work
Last 5 scooters I tried to ride had no power but the app said they were fully charged. Tried to submit a bad review after each ride and there was a error in submitting it (app works fine until you try to submit a bad review, then it doesn’t work).
Check on some things before you use it
Ive enjoyed the app and I was skeptical because of some of the reviews people put on it. Read how to ride because some people assumed it would just go when you press the throttle, you actually need to give it a little push. Make sure there’s scooters in your city. Support has gotten a lot better to communicate with. So overall I think it’s an amazing app just make sure you know how to use it and it’s what you want!!
Show more
End Ride Button Broken
I rode the scooter to my building on campus but when I got there, I couldn’t end the ride in the app. It just froze up. Even when restarting the app, the button didn’t work. Now it says I owe four dollars even though I tried to end the ride with three dollars left.
Extremely fun
I have rode the glide scooters on several occasions and have had nothing. But positive experiences. On one occasion I did have trouble getting my scooter going and unlocking my app, after I reached out to the admin team they quickly and efficiently resolved my problems so I may return to my gliding.
Show more
Stole my money
Horrible. I unlocked a scooter and it was not moving at all, as if it was still locked. Tried for about 10 seconds to get it going and charged me $1.50, for not even being able to ride it. Fix the error or don’t charge people so much for 10 SECONDS. Imagine a 5 minute ride?
This app steals your money
I have been using this app for about a week and have been charged about $30 extra than what I have actually used it. Lots of times it gives me an error when trying to unlock only to find out an hour later that it suddenly activated and stayed on. Also, there is a 50% chance si will get an error when trying to end ride and it stays on for hours. Do not recommend this app.
Show more
Great app but needs some fixing asap...
The app is great and all and it has some high-quality scooters. I always take the scooter to go to class way quicker and it helps a lot. The only problem that I’ve had with this app is that the “end ride” button is broken. It’s stuck in a loop that it is processing to end the ride but it does not end the ride. They need to fix this ASAP so it doesn’t keep charging me for the ride even though I just stopped using it. Even if the user forgets to end the ride, There should be a mechanism where if the scooter is inactive for five minutes or something like that and automatically end the ride for you. That would be very helpful for many users. Please fix!
Show more
Horrible Service
My glide scooter wouldn’t work and the time continue I would press end my ride and it wouldn’t until it took all the money I put in my account. I couldn’t even use the scooter and it charged me for a trip it didn’t allow me to make.
Stole my money
In El Paso yesterday. Downloaded the app. Attempted to rent 6 separate scooters and it told me they are unavailable. Couldn’t find one. They don’t exist in my city. How do I get my money back?!?!
UPDATE: The app doesn’t work
UPDATE: So I finally logged into the app, I had to use my boyfriend’s email and phone number because it just would not accept mine which was so very extremely annoying. This delayed me almost three months using the app. But I was persistent for some odd reason and was finally able to ride the glide scooter for the first time today. Now I can say with experience I HATE the Glide app and scooter SO MUCH. I activated the scooter and being a first time user I could not figure out how to get the thing started (only for exactly 43 seconds) yet somehow the scooter recorded that I rode 0.27 miles at 16.4 mph even though the scooter was completely stationary (this being because I could not even figure out how to get it started!) I was charged $1.35 for literally standing next to the bike. I finally figured it out (not knowing I was charged for false miles) and rode 0.24 miles to my destination where I was charged another $3.24. I had only loaded the app wallet with 7 dollars and already I was ripped off $4.59 for riding less than 3 minutes.... I am so infuriated this thing is a complete scam, it sucked all my money for not even 5 minutes of riding and even charged me when I wasn’t riding and lied and said I had rode a certain amount of miles at some crazy speed. DO NOT USE THE GLIDE SCOOTER. That was the first and last time I will ever use this piece of junk scam.
PS: This is my second review/rating ever (my first one is below) that tells you how incredibly dissatisfied and angry I am with this company that I need to voice my hatred and make sure no one else uses this trash again.
Every time I try to sign up it says the user already exists... piece of junk doesn’t work. They need to throw the app out completely and start over.
PS: This is my second review/rating ever (my first one is below) that tells you how incredibly dissatisfied and angry I am with this company that I need to voice my hatred and make sure no one else uses this trash again.
Every time I try to sign up it says the user already exists... piece of junk doesn’t work. They need to throw the app out completely and start over.
Show more
Horribly Buggy App
Signing up was a night mare and had to submit a password request to get it to recognize me and stop poping up indecipherable error messages. Once in the app it is very slow. There are two circles on the screen that I assume have some info in them but they are populated with an ellipsis.
