Informational, but lacking features that used to exist
I really enjoy a lot of this app, especially the ability to create my own trips and search for lounges that way. However, the inability to leave reviews anymore means there’s no way to get or give feedback on the current state of the lounges, really post 2020, and for obvious reasons, a lot has changed since then. Not being able to leave reviews in the app also means I have no way to log which lounges I’ve visited, which really leaves something to be desired. Bringing back these interaction-based features would definitely bring the app back up to 5 stars.
Show more
Waste of time & Money. Will not refund for closed clubs.
I have visited one of the clubs that was understaffed, didn’t have food, cocktails, or coffee and nobody to service. I requested a refund from LoungeBuddy as i didn’t receive my services for the $45 I paid them. This was their response per customer service.
Please note that LoungeBuddy is a booking service for independent and airline-branded lounges around the world. We do not own or operate the lounge, and therefore do not manage the staff or the experience within the facilities.
Basically they aren’t liable and keep your money regardless of the experience. It’s pathetic.
Please note that LoungeBuddy is a booking service for independent and airline-branded lounges around the world. We do not own or operate the lounge, and therefore do not manage the staff or the experience within the facilities.
Basically they aren’t liable and keep your money regardless of the experience. It’s pathetic.
Show more
Great but missing ONE feature.
I love this app to find lounges all over the world, it’s my go-to. The only thing that I would want enhanced (and I’m sure so many others) is to be able to zoom into photos. I have found myself many times taking a screenshot just to be able to zoom into a certain photo. Please fix this.
Otherwise, I love this app! All lounge info all in one place!! Yes!!
Otherwise, I love this app! All lounge info all in one place!! Yes!!
Show more
Major fall from grace
Used to be one of my favorite apps, but it’s basically useless now. The UI is almost impossible to use, reviews are broken, there’s no quick way to look at what lounge options are available. No more TripIt integration is a major loss. It doesn’t seem like this app is being invested in either, the problems have apparently been there for years. A sad end to what was once a great app.
Show more
This was an AmEx hit job…
AmEx bought and wrecked this app. You used to see lounge rankings from “Basic” to “Luxe,” see what lounges cost to enter, have the function to import trips automatically, and also be able to add and delete trips manually. AmEx decided to “improve your user experience” by killing all these features, and so now it’s extremely buggy and a much worse app. Kind of like what they’re doing to their charge cards…
Show more
