No assistance
Due to an outdated email address that I no longer have access to, I cannot use my Amex benefit. They continually point me back to Amex. It isn’t Amex. It’s the fact that I have an account from years ago with the wrong address and do not remember my password. The fact that they have, apparently, no way to fix this is absurd.
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Lowered benefits
As soon as I got this card the benefits got reduced. Used to be able to bring a guest with you but not anymore. Seems harder to find a lounge at several major airports or only available in terminals I don’t have access to. Just not as beneficial as I thought it would be. I think on my last 3 or 4 trips not a single lounge available. So kinda disappointed.
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Priority Pass is a Scam
I had two visit entitlements so I entered a small regional lounge in Vietnam just to use a clean bathroom.
I confirmed multiple times that I can I use my 2nd entitlement for my wife. They said yes
The priority pass charged me USD35.
On top of that the entry fee for that lounge was only USD10.
I would have paid that if not lied to.
Don’t trust them
I confirmed multiple times that I can I use my 2nd entitlement for my wife. They said yes
The priority pass charged me USD35.
On top of that the entry fee for that lounge was only USD10.
I would have paid that if not lied to.
Don’t trust them
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Who flies until 1:30pm?
It only takes priority pass until 1:30pm, who flies in the middle of the date out of the country????
México leon gto
Worse service with the front receptionist need to get more professional people I have been a member since 2022 she was so aggressive to see a Mexican in that lounge and didn’t let me in
