Poor UX
Poor UX. Making a reservation via the app????????
Errors & crashes
I’ve tried 4 times to activate my account and every time it errors and crashes.
App does not allow me to log in and access my account
No support other than having to reach out through email.
air France lounge boston
We had to use this lounge as the BA lounge was undergoing refurbishment so we needed to use our Priority pass lounge access instead. When we got there we were told that Priority passes access was only available at Boston until 1.30pm. This does not seem to be a good policy given our flight to LHR was at 7.30. They eventually let us in as an air France flight had been cancelled so they were letting those passengers stay longer but if that lounge is only available until 1.30 there should be an additional lounge for Priority Pass passengers to use after this time. They also said we would have to leave after 90 minutes!
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Terrible app and no assistance
Have been trying to activate my membership for weeks and I keep getting an error message. Customer support is useless
