Code
No code sent to my email on 3 occasions when trying to pre book
Where?
There never seems to be a club at the airport I am in.
Ángel Mendez’s
Great service and nice people
Always full
Bad
Hard to login
Make it easier to login. Get rid of email and use phone numbers and sms verification only to login.
KLM Crown Lounge IAH Airport Restricts PP members
For my surprise I was denied access today at KLM Crown Lounge in IAH Bush Airport in Houston. PP should tell its members if this a common practice of partners. It was very annoying.
App not working
Just when you need the app to work to book a Lounge it just times out! Very frustrating. First time using this app and am not convinced…,
Davio's💙JB Terminal C
Umm... $24 ($58 with a friend) free bolognese every time I fly!!!! BOA Premium Elite cards only❤️💙
Shonky Service
My experience with Priority Pass has been exceptionally poor from the outset. The registration system is fundamentally unreliable, continuously loading, resetting, and crashing, making it impossible to complete the sign-up process. Despite these persistent technical failures, my payment was still processed, leaving me charged for a service I was unable to access.
What is even more concerning is the complete lack of accountability demonstrated by Priority Pass's customer service. Rather than acknowledging the issue or making any genuine effort to investigate and resolve it, my concerns were effectively dismissed. I received no meaningful assistance, no practical solution, and no indication that the matter was being taken seriously.
The level of support provided was so inadequate that I was forced to contact my bank directly to seek assistance in recovering the payment—something that should never have been necessary had Priority Pass handled the situation responsibly.
For a company positioning itself as a premium travel service, this experience reflects poorly on both its technical infrastructure and its commitment to customer support. A service that cannot provide a functioning registration process, processes payments despite system failures, and then fails to assist affected customers is difficult to trust.
Based on my experience, I cannot recommend Priority Pass. I would strongly encourage prospective customers to consider alternative services until these serious issues are addressed.
What is even more concerning is the complete lack of accountability demonstrated by Priority Pass's customer service. Rather than acknowledging the issue or making any genuine effort to investigate and resolve it, my concerns were effectively dismissed. I received no meaningful assistance, no practical solution, and no indication that the matter was being taken seriously.
The level of support provided was so inadequate that I was forced to contact my bank directly to seek assistance in recovering the payment—something that should never have been necessary had Priority Pass handled the situation responsibly.
For a company positioning itself as a premium travel service, this experience reflects poorly on both its technical infrastructure and its commitment to customer support. A service that cannot provide a functioning registration process, processes payments despite system failures, and then fails to assist affected customers is difficult to trust.
Based on my experience, I cannot recommend Priority Pass. I would strongly encourage prospective customers to consider alternative services until these serious issues are addressed.
Show more
Falha no app
Não estou conseguindo me cadastrar. Estou tentando há bastante tempo.
Fix the app login
Priority Pass used to work great but the recent update to the app has made signing in with an email
and password virtually impossible.
and password virtually impossible.
Glitchy app
App is glitchy
Good ish
Good ish
Escape at GSP 👍
Escape lounge at GSP is a Home Run… tremendous staff!!!
Service sucks
Never takes my proper password!!!!
Access NOT guaranteed
Had to fight to get into 168 lounge. Apparently the pass is only applicable if they happen to have spare seats.
Worst app ever
Cannot login with Amex acct info
Bristol and Copenhagen
The last few times we have traveled between Bristol and Copenhagen we have been refused to use the lounge both in Bristol and Copenhagen. Either lounge closed early or was fully booked. In Bristol we could pay an extra £15 to be let in which telks us they were not fully booked. Just wanted to make extra money. We now consider cancelling our membership as not worth it if we have to pay an extra fee for a small cup of coffee and a quiet sitting area.
Show more
Does not work
I have a chase sapphire reserve and have the priority pass but I couldn’t activate the app with either the priority pass card number or credit card number. I had to use the chase app to get the QR code.
App Issues- Not Service
The app doesn’t allow you to log in the same way as you do online. No option to log in with your email. Tried just resetting password and username and 4 days later they still haven’t sent me the link. Tried activating my account over but they can’t see my card number in the system.
