Poor UX
Poor UX. Making a reservation via the app????????
Errors & crashes
I’ve tried 4 times to activate my account and every time it errors and crashes.
App does not allow me to log in and access my account
No support other than having to reach out through email.
air France lounge boston
We had to use this lounge as the BA lounge was undergoing refurbishment so we needed to use our Priority pass lounge access instead. When we got there we were told that Priority passes access was only available at Boston until 1.30pm. This does not seem to be a good policy given our flight to LHR was at 7.30. They eventually let us in as an air France flight had been cancelled so they were letting those passengers stay longer but if that lounge is only available until 1.30 there should be an additional lounge for Priority Pass passengers to use after this time. They also said we would have to leave after 90 minutes!
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Terrible app and no assistance
Have been trying to activate my membership for weeks and I keep getting an error message. Customer support is useless
Absolute Ripoff
Lovely and glossy for sale, utterly nonsense and useless. After spending the membership fee for a year, I wasn’t able to book one lounge visit in any of the 12 flights I did this past year. They once told me they’d allow me to use it if I paid £48 per person.. which was incredibly outrageous. If consumer service were any good, or honest, you might be granted one- but not even that. No one able to help. Way too expensive for all the disappointment when all I wanted was to be able to treat the family.
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Forcing me to use new app, which doesn’t work for me
I have my membership through Capital One Venture X, if that matters. Basically this app is is telling me to go to their new “plus” app and won’t let me use this app anymore. I downloaded the new app which then tells me my membership is not yet ready for the plus app and to back to the old app (this app). But this app won’t let me use it and just displays the screen to go to the new app. So which is it?!?!
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Archaic
Archaic having to have different apps for different lounges and cards. Almost like they are proud to be…what’s a good term? Archaic!
Eduardo Reyes
Solicité mi acceso digital hace tiempo y nunca me llegó
Poor service
Every time I use the app it tells me it’s fully booked but then I arrive and have to queue to get access.
Love it!
Clean, lovely
Pre-book is a joke.
Concluding travel to 5 countries and pre-book is a dysfunctional feature. PP is a low value free credit card offering. You get what you pay for- don’t forget it.
10+ year user
Beyond terrible; will leave you stranded at the worst times
Stay away
They make it impossible to cancel your account and they won’t get back to you. I filled out the cancellation form you have to do (which is scammy) and have waited over a week to hear back.
我觉得是目前最好的
非常感谢这张卡带来的良好体验，尤其在国外，选择很多
Broken Link
Can go through to Bidvest lounge Tambo Airport to pre book
Wasting time.
You sent me an email advising on the new app. Then when I download and try to log in you tell me it’s not ready yet. Spend your time working on your product then notify your customers.
Tired of the waiting
The wait at the Priority Pass lounges continue to happen and the waits are getting longer.
App is a nuisance
Not user friendly. Now seems to have migrated to new app, yet it’s not quite updated yet? Confusing email regarding directions for use going forward
Brilliant
Brilliant thanks guys for looking after us
