Belfast
Very disappointed with the service as they said they ONLY accept prebookings, no walk ins and you must book 3 days in advance.
Firstly Pre booking costs an additional £6 which is one reason I didn’t pre book as I’ve paid a premium as it is to have a priority pass.
Secondly I only had the flight arrangements yesterday so would never have been able to pre book 3 days in advance. The place was half empty and I feel my priority pass has been miss sold as I can’t use it like it should work for a busy traveller.
Belfast is not the only airport I’ve had this problem. I’m not getting what I’ve paid for. Extremely poor
Firstly Pre booking costs an additional £6 which is one reason I didn’t pre book as I’ve paid a premium as it is to have a priority pass.
Secondly I only had the flight arrangements yesterday so would never have been able to pre book 3 days in advance. The place was half empty and I feel my priority pass has been miss sold as I can’t use it like it should work for a busy traveller.
Belfast is not the only airport I’ve had this problem. I’m not getting what I’ve paid for. Extremely poor
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Alpage à Lyon
Très bonne prise en charge et respect de la carte avec le smile
Não funciona
Não consigo recuperar meus dados, nem fazer novo registro….
Cerrado para viajeros de madrugada
Los viajeros de madrugada deberían tener los lounges disponibles.
Impecable
Excelente servicio , muy atentos ! Buena caridad ! Recomendable
Login doesn’t stick
In airports without good data connections, it is extremely frustrating to open this app and be unable to login.
Terrible app, worst lounges
Terrible app, worst lounges
Confused
Signed up but unable to log on.
Can't log in
Asks for an absurdly long password and then doesn't save it. Won't send a reset email or keep you logged in. Completely pointless.
Poor UX
Poor UX. Making a reservation via the app????????
Errors & crashes
I’ve tried 4 times to activate my account and every time it errors and crashes.
App does not allow me to log in and access my account
No support other than having to reach out through email.
air France lounge boston
We had to use this lounge as the BA lounge was undergoing refurbishment so we needed to use our Priority pass lounge access instead. When we got there we were told that Priority passes access was only available at Boston until 1.30pm. This does not seem to be a good policy given our flight to LHR was at 7.30. They eventually let us in as an air France flight had been cancelled so they were letting those passengers stay longer but if that lounge is only available until 1.30 there should be an additional lounge for Priority Pass passengers to use after this time. They also said we would have to leave after 90 minutes!
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Terrible app and no assistance
Have been trying to activate my membership for weeks and I keep getting an error message. Customer support is useless
Excellent
I have received the Priority Pass three years, I thought it’s waste for me, when I travelled international, Pass was very useful
Absolute Ripoff
Lovely and glossy for sale, utterly nonsense and useless. After spending the membership fee for a year, I wasn’t able to book one lounge visit in any of the 12 flights I did this past year. They once told me they’d allow me to use it if I paid £48 per person.. which was incredibly outrageous. If consumer service were any good, or honest, you might be granted one- but not even that. No one able to help. Way too expensive for all the disappointment when all I wanted was to be able to treat the family.
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Forcing me to use new app, which doesn’t work for me
I have my membership through Capital One Venture X, if that matters. Basically this app is is telling me to go to their new “plus” app and won’t let me use this app anymore. I downloaded the new app which then tells me my membership is not yet ready for the plus app and to back to the old app (this app). But this app won’t let me use it and just displays the screen to go to the new app. So which is it?!?!
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Archaic
Archaic having to have different apps for different lounges and cards. Almost like they are proud to be…what’s a good term? Archaic!
Eduardo Reyes
Solicité mi acceso digital hace tiempo y nunca me llegó
Poor service
Every time I use the app it tells me it’s fully booked but then I arrive and have to queue to get access.
