app update
every time I update the app on the iphone it looses my login credentials and can’t use the face ID. then trying to log back in and resetting passwords does not always work.
Terms and conditions apply
I was supposed to get a price match within 24 hours of setting a booking, but because I booked this on the same day as my first night at the hotel, the next morning passed and the agent said he couldn’t see what the booking cost yesterday.
I offered to show him a screenshot from the night before when I made the booking. I asked if he could just look it up because they were partners and can pull their listing history. I asked if he could just pro rate the rebate on the remaining 4 days of the stay. Everything above he said no to. He offered me a small concession worth less than half what the credit should have been but I couldn’t help but feel blindsided by these opaque terms in the small print.
That’s not to say the app isn’t good but buyer beware that if you’re not careful you may erase or end up in the negative with travel portal bookings. They know people are busy and don’t have time to read every condition and that’s where they’ll get you.
I offered to show him a screenshot from the night before when I made the booking. I asked if he could just look it up because they were partners and can pull their listing history. I asked if he could just pro rate the rebate on the remaining 4 days of the stay. Everything above he said no to. He offered me a small concession worth less than half what the credit should have been but I couldn’t help but feel blindsided by these opaque terms in the small print.
That’s not to say the app isn’t good but buyer beware that if you’re not careful you may erase or end up in the negative with travel portal bookings. They know people are busy and don’t have time to read every condition and that’s where they’ll get you.
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Do not book through Capital One Travel. Use another platform or book directly with the hotel.
Their booking system displayed and confirmed inaccurate room information, and Capital One has refused to take accountability despite being provided clear screenshots.
I booked an oceanfront suite at AVA Resort Cancun for five travelers. Capital One’s app advertised the room as accommodating six guests, with two double beds, one king bed and two queen beds. The listing also displayed photographs of a large suite with substantial living and dining space. My Capital One confirmation repeated the same occupancy and bedding information.
I later discovered that Capital One had actually sent AVA a reservation for its Friends Family room—a 614-square-foot room with one king bed and two sofa beds that Capital One’s own app lists as accommodating only four guests. AVA appears to have assigned exactly what Capital One transmitted, so my complaint is not with the resort. Capital One displayed and confirmed one accommodation to me while reserving a materially different room.
I contacted Capital One Travel and its Executive Office multiple times and supplied screenshots documenting the discrepancy. Capital One responded that AVA would permit all five guests because one is an infant and that its internal system shows I booked the Friends Family room. Neither response addresses the inaccurate information presented to me while booking. Allowing an infant to stay in a four-person room does not make it equivalent to the six-person suite, bedding configuration and photographs Capital One advertised and confirmed.
Capital One offered a $200 hotel credit but refused to acknowledge or correct the inaccurate listing. It continues to insist that I am receiving the “correct” room while ignoring the clear contradiction within its own customer-facing app.
Customers should be able to trust that the room Capital One Travel displays and confirms is the room it actually reserves. The attached screenshots speak for themselves. Based on this experience, I will not use Capital One Travel again, and I am seriously considering switching banks because of the dismissive and inadequate response from its Executive Office.
I booked an oceanfront suite at AVA Resort Cancun for five travelers. Capital One’s app advertised the room as accommodating six guests, with two double beds, one king bed and two queen beds. The listing also displayed photographs of a large suite with substantial living and dining space. My Capital One confirmation repeated the same occupancy and bedding information.
I later discovered that Capital One had actually sent AVA a reservation for its Friends Family room—a 614-square-foot room with one king bed and two sofa beds that Capital One’s own app lists as accommodating only four guests. AVA appears to have assigned exactly what Capital One transmitted, so my complaint is not with the resort. Capital One displayed and confirmed one accommodation to me while reserving a materially different room.
I contacted Capital One Travel and its Executive Office multiple times and supplied screenshots documenting the discrepancy. Capital One responded that AVA would permit all five guests because one is an infant and that its internal system shows I booked the Friends Family room. Neither response addresses the inaccurate information presented to me while booking. Allowing an infant to stay in a four-person room does not make it equivalent to the six-person suite, bedding configuration and photographs Capital One advertised and confirmed.
Capital One offered a $200 hotel credit but refused to acknowledge or correct the inaccurate listing. It continues to insist that I am receiving the “correct” room while ignoring the clear contradiction within its own customer-facing app.
Customers should be able to trust that the room Capital One Travel displays and confirms is the room it actually reserves. The attached screenshots speak for themselves. Based on this experience, I will not use Capital One Travel again, and I am seriously considering switching banks because of the dismissive and inadequate response from its Executive Office.
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Very bad compared to Banking app
I am only able to select my favorite vacation rental after going through search by entering location, date, number of customers. After getting in to the search results if I select my favorite spot I end up in a random web view. I have to close the search and enter all the details again to get back to the search results. Back button does nothing.
Travel credits randomly not showing up sometimes in booking page.
Not very reliable.
Travel credits randomly not showing up sometimes in booking page.
Not very reliable.
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Capital One Travel
This app is simply the best!!!! So easy and comfy to book. Safety is simply sleek. I love Capital One!!!!
