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Mastercard Airport Experiences

Mastercard Airport Experiences

by Lounge Key Ltd

13K ratings
686 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

Released
February 2, 2018
Updated
October 27, 2026

Features

Background Location Access

Developer

Lounge Key Ltd
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Mastercard Airport Experiences screenshot #1 for iPhone
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⭐686
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❓5 answered
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About

This app helps eligible Mastercard cardholders discover and access airport lounges worldwide. It also provides access to curated offers for dining, spa, and retail. Manage your account, view visit history, and access offers easily.

✓Locate airport lounges
✓Discover airport offers
✓Search by airport, city, or country
✓View lounge details (location, amenities, hours)
✓Find offers by terminal
✓Manage account and visit history
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What users say about Mastercard Airport Experiences

Reviews of Mastercard Airport Experiences are mostly negative: the Travel app is rated 4.7/5 from 13K App Store ratings. What users like most: excellent benefits, good food and drinks in lounges. Top complaints: unable to register account or update card details, lounges not accepting Mastercard or denying access. Summarized from real user reviews.

Positive things

  • ⭐Excellent benefits
  • 🥂Good food and drinks in lounges

Negative things

  • 🚫Unable to register account or update card details
  • ⛔Lounges not accepting Mastercard or denying access
  • 🤔Confusing navigation and unclear information
  • 😡Poor customer service and support
  • 🕰️Long wait times to access lounges
See all reviews

What's New in Mastercard Airport Experiences

6.80.0

October 27, 2026

Here are a couple of the enhancements you'll find in this latest release: - Feature enhancements and bug fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Não consigo cadastrar meu cartão

O App é pessimo! Digito todos os dados corretamente e ao clicar em verificar, fica travado
LDLia Demenato

SÓ PERMITE CADASTRAR 1 CARTÃO

Absurdo o aplicativo só permitir cadastrar 1 único cartão de crédito por conta/login. Deixo a sugestão para a equipe urgentemente melhorar o aplicativo e permitir gerenciar mais de 1 cartão no app como o principal concorrente (VISA) já faz no app dela que você pode gerenciar vários cartões e na hora de usar com um simples toque alternar e escolher de qual cartão o benefício das salas VIPs será usado.
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Ssergionascimento01

Dificuldade de cadastro do cartão

Não consigo finalizar o cadastro de cartão no aplicativo, tenho o Visa Aiport, é bem dinâmico
CGCleyton Da Guarda

Decepcionante

TODAS as vezes que vou usar o app preciso ficar fazendo login de novo. Limitante, desanimador, ruim.
HBHugo- SAO PAULO BRASIL

Nao consigo criar uma conta.

Eu tive que cancelar uma conta antiga pois tinha errado alguns dados e quando tentei refazer a conta ele afirma que o numero do meu cartao ja ta sendo usado. Pede pra eu fazer login e senha mas a conta ja foi excluida.
RRafaelbatista27
See 681 more reviews

Developer apps

LoungeKey
LoungeKey

by Lounge Key Ltd

✈️ Travel

(18K)

Free
See developer apps

User experience

🐞

Reported Bugs

2 issues

App not recognizing valid Mastercard numbers

Bug

Constant issues with login and app crashes

Bug
✨

Requested Features

2 requests

Add option to add lounge card to Apple Wallet

Feature

Improve account management and password reset functionality

Feature

FAQ

What does the Mastercard Airport Experiences app do?

This app allows eligible Mastercard cardholders to find and access over 1000 airport lounges globally. It also provides access to a curated list of airport offers for dining, spa, and retail.

How do I know if I'm eligible for this app?

Eligibility is determined by your specific Mastercard card. Your Mastercard issuer should provide information on program access. The app may show a temporary $1.00 pending charge to verify your card, which is removed later.

What kind of airport offers can I find?

You can find curated offers across dining, spa, and retail categories. The app helps you locate these offers based on your terminal and provides details on merchant location, hours, and terms.

Can I use this app to book lounges?

The app enables you to locate and access lounges, but it does not facilitate direct booking. You will need to present your eligible Mastercard and potentially a QR offer code for redemption.

Is this app available for all Mastercard holders?

No, this app is specifically for eligible Mastercard cardholders. Eligibility is determined by your card issuer, and you should contact them for details regarding program access.