Informational, but lacking features that used to exist
I really enjoy a lot of this app, especially the ability to create my own trips and search for lounges that way. However, the inability to leave reviews anymore means there’s no way to get or give feedback on the current state of the lounges, really post 2020, and for obvious reasons, a lot has changed since then. Not being able to leave reviews in the app also means I have no way to log which lounges I’ve visited, which really leaves something to be desired. Bringing back these interaction-based features would definitely bring the app back up to 5 stars.
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Waste of time & Money. Will not refund for closed clubs.
I have visited one of the clubs that was understaffed, didn’t have food, cocktails, or coffee and nobody to service. I requested a refund from LoungeBuddy as i didn’t receive my services for the $45 I paid them. This was their response per customer service.
Please note that LoungeBuddy is a booking service for independent and airline-branded lounges around the world. We do not own or operate the lounge, and therefore do not manage the staff or the experience within the facilities.
Basically they aren’t liable and keep your money regardless of the experience. It’s pathetic.
Please note that LoungeBuddy is a booking service for independent and airline-branded lounges around the world. We do not own or operate the lounge, and therefore do not manage the staff or the experience within the facilities.
Basically they aren’t liable and keep your money regardless of the experience. It’s pathetic.
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Great but missing ONE feature.
I love this app to find lounges all over the world, it’s my go-to. The only thing that I would want enhanced (and I’m sure so many others) is to be able to zoom into photos. I have found myself many times taking a screenshot just to be able to zoom into a certain photo. Please fix this.
Otherwise, I love this app! All lounge info all in one place!! Yes!!
Otherwise, I love this app! All lounge info all in one place!! Yes!!
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Major fall from grace
Used to be one of my favorite apps, but it’s basically useless now. The UI is almost impossible to use, reviews are broken, there’s no quick way to look at what lounge options are available. No more TripIt integration is a major loss. It doesn’t seem like this app is being invested in either, the problems have apparently been there for years. A sad end to what was once a great app.
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This was an AmEx hit job…
AmEx bought and wrecked this app. You used to see lounge rankings from “Basic” to “Luxe,” see what lounges cost to enter, have the function to import trips automatically, and also be able to add and delete trips manually. AmEx decided to “improve your user experience” by killing all these features, and so now it’s extremely buggy and a much worse app. Kind of like what they’re doing to their charge cards…
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Slowly gone downhill
This app used to be great and my go-to. While it certainly provides some benefit, it's become way too buggy for me to recommend. For example, let's say I have a trip coming up with a layover. You can’t actually do that in LoungeBuddy because LoungeBuddy has had a bug for awhile now where you have to create a new trip for each segment of your journey. Similar bugs happen when trying to add access methods; the app just refuses to let you add them or just never updates your profile.
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This app is so broken now
While this app was great while it worked, it is completely broken now and needs to be updated. I cannot delete nor edit any of my previously scheduled trips, and receive an error every time I attempt to. I have many trips coming up and I loved using this app to plan lounge access, but now I will have to wait until it hopefully gets fixed. Please fix this app!
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UX/UI has gotten worse
I remember being able to lay out my whole itinerary without any issue and being able to see the lounges I could and couldn’t enter. Now I can only add one segment as a “trip” instead of all the segments, which is inconvenient compared to previous versions.
Also, it is far more prone to freezing than I ever remember. The info on the app is good, but what’s the use if the UX and UI of the app itself is bad.
Also, it is far more prone to freezing than I ever remember. The info on the app is good, but what’s the use if the UX and UI of the app itself is bad.
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Great improvement
Almost night and day. Now the app shows me some details not found before. Like whether a lounge is only a departure lounge. Clearer on access rules. Results presented more clearly. Process is a little slow when adding trips but end result is worth it.
Ruined
Update: problem seems to be fixed now ... you no longer need to make a trip to see if you have access. Still 3 star review for a probably better app because they put us thru this.
Never written a review for an app before but this update has ruined the app completely. Having to create a trip to figure out what lounges I have access to is ridiculous. Old version was great and very helpful but now I won’t use it again.
Real shame..
Never written a review for an app before but this update has ruined the app completely. Having to create a trip to figure out what lounges I have access to is ridiculous. Old version was great and very helpful but now I won’t use it again.
Real shame..
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A Swiss Army Knife for the Road Warrior!
This is a must have for the road warrior, particularly if you have multiple programs that give you lounge access. I’m giving it 4 stars instead of 5 because it doesn’t really run on an iPad. I’m not talking about it not being optimized for an iPad; it doesn’t run. The screen rendering is so off that it is unusable. You had slivers of screens. Totally unusable on an iPad!
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Updated app now useless
I used to love this app! I could easily find lounges, read reviews, learn about lounge entry requirements, etc. Now the app is USELESS. I have to input my exact flight information and airline. And then the user interface isn’t intuitive and it’s very difficult to find a usable lounge. Not sure why they changed everything up, but a Google search, AMEX lounge finder, or priority pass lounge finder are far more effective.
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Former Great App Goes Down the Toilet With Updates
Have had this app for years and loved using it to discover and research lounges ahead of trips. For awhile it could even import trips automatically. With recent updates there is no way to just pick an airport and search lounges; and of course no current auto import option. To view ANY lounges anywhere, you have to manually create a trip to see anything. This is a total waste and not going to do this. So looks like this app is going to get deleted soon. Have no idea what possessed them to do this but obviously they don’t understand how many people use this app!
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Used to be great
Looking at potential trips for post-COVID and open this up for the first time in a year to find that they have absolutely gutted this app to the point that it’s unusable. Why on earth do I need to create a trip in order to see lounges at different airports?! Creating a trip was never anything more than a mildly useful feature, and yet now they’ve inexplicably decided to design the entire app around that. No point in keeping this now, it’s not even slightly useful to me now.
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Updated review
Developer notified me that the error I was getting was due to my phone not running the latest iOS. Once I updated the app ran smoothly and helped me navigate several airports as I traveled during covid. I would recommend LoungeBuddy to anyone who wishes to maximize their airport experience
Barely better than nothing. Now a LoungeEnemy
I used to really like this app. Then, as often happens, it was sold. Every change since then has made it worse and harder to use. This latest redesign takes it to a new low.
One MUST create a trip in order to see what lounges are available in a given airport. Even doing that isn’t as straightforward as it should or could be. Being able to see what lounges are available has occasionally determined which airport I fly into or out of. Now that is hugely cumbersome.
All my history, statuses, reviews and pictures are gone. Why did I bother with any of this?
The biggest insult was when I told them I was displeased. I got a quick reply from someone supposedly from “support.” Not only was he unhelpful, he basically told me to use it the way LoungeBuddy wanted it used, or not to use it at all. Better to just say nothing.
I’m not sure how these changes will make LoungeEnemy more money, but that is the only reason I can think of for what has been done to this formerly good, useful app.
I took their survey as requested/suggested below. I know they must consider every user, not just me. But no harm is done by bringing back a feature that I and others deem important. Other users lose nothing this way.
One MUST create a trip in order to see what lounges are available in a given airport. Even doing that isn’t as straightforward as it should or could be. Being able to see what lounges are available has occasionally determined which airport I fly into or out of. Now that is hugely cumbersome.
All my history, statuses, reviews and pictures are gone. Why did I bother with any of this?
The biggest insult was when I told them I was displeased. I got a quick reply from someone supposedly from “support.” Not only was he unhelpful, he basically told me to use it the way LoungeBuddy wanted it used, or not to use it at all. Better to just say nothing.
I’m not sure how these changes will make LoungeEnemy more money, but that is the only reason I can think of for what has been done to this formerly good, useful app.
I took their survey as requested/suggested below. I know they must consider every user, not just me. But no harm is done by bringing back a feature that I and others deem important. Other users lose nothing this way.
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Response from developer
We understand your frustrations, and thank you for sharing your feedback. Our Product & Engineering Teams are exploring ways to bring back the ability to discover lounges without creating a trip, and would love to learn more about how you use LoungeBuddy. If you would like to help shape how this feature develops, we would love to send you a short survey to learn more about you as a LoungeBuddy user. Please email support@loungebuddy.americanexpress.com to request access to the survey. Your responses are completely anonymous unless you choose to enter your email at the end of the survey, in which case our Product team may reach out to you with additional questions. Thanks for being a LoungeBuddy user!
Not a fan of the new update
Not sure exactly when the update went into effect. However, now you must enter a trip in order to see lounges. No other way to see lounges. It’s cumbersome and when I tried to enter flight details it said no flights available. Couldn’t see lounges. This used to be a great app where I could go checkout what was available in each airport easily. See pictures and read reviews, etc. Just by simply searching for an airport then able to see lounge options. Don’t like being forced to enter a trip just so the app can gain that data. Deleting the app.
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From Best to Worst
Previously used this app to plan out layovers based on searching lounges by airport. Now the only way to look things up is by entering a trip. App is next to useless now and takes FOREVER to find info that was previously available instantly. LoungeBuddy, please listen to your user base and go back to the old layout / design. No one asked for this downgrade, nor do we want it. Stop trying to make things "easier" by entering a trip and give your users what we want (the old app back).
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Hate the new version! What were they thinking?!
The best part about the previous app was the fact that you could just search an airport to see which lounges they have. Sometimes that in itself was the determining factor for where I may want to connect! Absolutely hate this new version. What a downgrade! Now I have to actually enter a specific route, and then select a specific day of that flight, and then IF (a big IF) the apps finds that route, I have to select which fight, only then am I able to see the lounges at that airport. Really annoying and very disappointed.
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So useful
Really good for up-to-date info on what lounges are open. Sometimes the directions to the lounges within airports can be a bit confusing but they are often better than other sources.
