Gloss: Save Formulas & Clients appears to be a legitimate app. The AppsHunter Legitimacy Score for Gloss is 88 out of 100 points across 7 verification signals from App Store and developer data.

Gloss Reviews: Is It Legit?

Name: Gloss: Save Formulas & Clients
Rating: 4.61958 (623 reviews)

Gloss: Save Formulas & Clients

Rentroom Inc.

💼 Business

📊 Productivity

Customer Experience

Positive experience52.6% of reviews

Neutral9.5% of reviews

Negative experience37.9% of reviews

~ Based on 95 written reviews from the US App Store.

What users say about Gloss

Reviews of Gloss are mixed: the Business app is rated 4.6/5 from 623 App Store ratings. What users like most: data restoration, great customer service. Top complaints: lost data and formulas, glitchy updates. Summarized from real user reviews.

Positive things

🚀Data restoration
👍Great customer service
💡Useful for hairstylists and nail techs
🚀Efficient app
👍Easy to use

Negative things

🐛Lost data and formulas
🐛Glitchy updates
🐛Freezing and crashing issues
🐛Compatibility issues
💰Subscription-based model

Is Gloss Safe?

Gloss: Save Formulas & Clients appears safe based on user ratings. AppsHunter Safety Score for Gloss is 92/100.

This assessment is based on 623 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience

2.2% of ratings suggest some concerns

7.2% of ratings point to a risky experience

~ Based on 623 App Store ratings for Gloss.

Is Gloss Legit?

Gloss: Save Formulas & Clients appears to be a legitimate app. AppsHunter Legitimacy Score for Gloss is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

It’s not working

I bought a yearly subscription and have not been able to access to the app.. it takes me directly to pay a prescription when i already have one and I’m not able to access any of my stored information..

AAitak78.

6 months ago

Data Restored!

Have been using this app for years! And yesterday I went to delete a double profile of a client and accidentally deleted all my data- nightmare situation for me considering I rely on this app for all my protocols/client interactions….reached out to their team in a panic and the next day they assured me they would handle the problem! Within 24 hours I got all my clients back! Thank you Gloss team!!

EEshtisyd

10 months ago

Lost all my formulas

I would not recomend this app they lost all my information I try contacting them to recover it but nobody answered my question. I’m going back to paper, I can’t trust them again with year of clients records .

BBabsnnejeje

a year ago

The best!

I already loved this app but let me tell you a story. I was trying to delete an old client and somehow managed to delete my entire client log. I emailed the gloss team in a panic and they were able to recover all of my formulas and client info. They are the absolute best! 10/10 would recommend!

Ddnk1089

a year ago

Profile Restoration

I have been using the Gloss App for 3 years now- absolutely love it! Such an efficient way to store all my client formulas/info( I was old school with index cards).
One day ago- I accidentally deleted/ erased all my info/formulas! (350+ clients).
Totally panicked, I emailed the Gloss Team and with in minutes I was reassured that it could all be restored. Communication was amazing and the next morning I had my whole APP back! Highly recommend! Especially for a Salon Suite Owner. Thank You again Gloss Team!

PHPurple Fringe Hair💜✂️

a year ago

Response from developer

Thank you so much for sharing your experience and for being a loyal Gloss user for 3 years! We’re thrilled to hear how Gloss has helped you move from index cards to an easier, more efficient way of managing your client formulas. We know how stressful it can feel to lose important information, and we’re so glad our team could quickly restore your data and get you back on track. We’ll always be here to support you and your business—thank you again for being part of the Gloss community!

Hairstylist chemical info

This app only worked for about 3 weeks after I paid the year subscription. Now I can’t access my clients info. I’m very disappointed, I thought it was going to work great. I’ve tried to contact them about the issue and I don’t get any reply. I would not recommend this app.

CAChemical app

a year ago

Need assistance asap

I just updated the app and every formula was deleted after 2023. I have paying good money to use this service. Contact me immediately or I will be cancelling this subscription permanently

EEdNanaimo

a year ago

Response from developer

Thanks for taking the time to leave feedback. All of your formulas are not gone. Your client data is safely saved in our cloud database. Please email us at info@glossapp.club and we will help you resolve this issue right away. You can also export a backup spreadsheet with all your clients and formulas anytime using the "export data" feature in the Settings page. Again if you're still having problems or would like to share additional feedback, please email us at info@glossapp.club

The update is trash

I’ve been using this app for several years and it’s been consistently a great tool for my business. However, after this last update it consistently fails my business. It will freeze, close out, show no formulas saved, and is overall not dependable like it has previously been for me. I tried to get app support but the URL doesn’t work. I also tried to see if there was another update to fix these problems but there isn’t. I can’t sacrifice my client’s details for the instability of this app.

Sshiptcustomer

2 years ago

Response from developer

Thank you so much for your continued support and for taking the time to share your feedback. We’re very sorry to hear that the latest update has affected your experience—especially since Gloss has been such a valuable part of your business over the years. While there were some known issues following the January update, all of those have since been fully resolved. These problems should no longer be occurring, so please double-check that you're using the most recent version of Gloss (as of April 15, 2025, the latest version is 2.1.0). We’d also love to assist you directly—our team is always here to help. We're not sure which URL you tried, as we handle all customer support directly through email. Please feel free to reach out anytime at info@glossapp.club, and we’ll make sure you’re fully supported with anything you need.

Great customer service

I am a gloss customer until I retire. I stupidly deleted all my information and they tirelessly worked with me till it was restored. I am not tech savvy and they never gave up on me. So impressed with this company.

GGfbfdncrvxghv

2 years ago

Update is amazing!

Can’t say enough good things about this app. I’m a renter at my salon and it’s really nice to have my client/formula info separate from the main booking system. Our salons system was down last week and thank god I was the one stylist who still had all my formulas. The recent update is amazing! Ty!

Ffglycs

2 years ago

Response from developer

Thank you so much for the review! We're so happy to hear the app came through for you when your salon’s system went down — that’s one of the reasons why we built it. Keeping your client and formula info easily accessible and separate is what it’s all about. So glad you're loving the latest update too. Thanks again for the support!

Love Gloss

I’ve been using this app for years and have always loved it! I don’t usually leave reviews but I have to give a shoutout to their customer service. There were some glitches with the update back in January, but they fixed them quickly. I also reached out to support via email when I had an issue, and they responded within 10 minutes. They resolved the problem and none of my data was lost.

I’ve seen some reviews mentioning missing data, but in my case, I just couldn’t see some of my formulas for about 24 hours. Once I contacted support, they made an update on their end, and everything reappeared. Based on my experience, a lot of issues were resolved with either a quick update or by reaching out to support.

MMeganERich

2 years ago

Response from developer

Thank you so much for your thoughtful review and for sticking with us over the years — it truly means a lot! We're glad to hear that our support team was able to assist you quickly and that everything was resolved smoothly. We’re always working hard behind the scenes to fix issues fast and keep your data safe. Thanks again for the kind words and for giving our team a well-deserved shoutout!

Avoid!!!!! All of my info is gone! Terrible and will not respond to my multiple emails for help!!!

I have all of my client info and formulas on this app and have been paying a subscription for years. The recent updates have been awful and now I am locked out of my account and it will not bring up any of my information. I desperately need help and no one from the company will respond to any of my pleading emails. So awful. My business relies completely on all of my information that seems to be lost on this app! Please someone respond to my emails to restore my information!!

CCarlihair

2 years ago

Response from developer

We truly appreciate your long-time support as a Gloss user and sincerely apologize for any issues you experienced. According to our records, we were able to assist you in accessing your account within 24 hours of your initial email. Our team monitors emails 24/7 and is always here to help. We understand how important it is to resolve login issues quickly, which is why both our customer service and development teams are readily available when you reach out to us at info@glossapp.club. If there's anything else we can assist you with, please don’t hesitate to reach out—we're always just an email away. Also, all of the data you add to Gloss is backed up in our database daily, so no data will ever be lost.

What an update on an update!

I admit, I originally left a bad review after the first big update. It was fairly bad but this app really listens to their users! They took into account our issues and ratings and delivered. It took a few weeks but it’s finally back in working order. So I requested to delete my old rating. It’s now super fast and efficient now. It’s super simple and easier to use. If I could change anything, it’s the pink print when writing notes. I have a hard time reading it a lot of the time when I write anything. When you’re clicked on that singular note, it is in black. So that I like because it’s clear and easy to read anything. But the light pink is tough to read.

(They are even adjusting the pink text now!) so exciting!

SSampal15

2 years ago

Response from developer

Thank you for taking the time to share an updated review and provide feedback! (If the request to delete doesn’t go through, you can always edit your rating.) We’re thrilled that you’re happy with the new update! Our goal is to continuously improve Gloss for our users, so we truly appreciate any suggestions to enhance the app. Plus, keep an eye out—next week’s update will adjust the pink text for better visibility!

What an update on an update!

SSampal15

2 years ago

Response from developer

Disappointed!

This app was AMAZING up until December 2024. I believe they “updated” it and now I haven’t been able to add new clients since.
Very disappointed because it was everything I needed and now I’ve just been wasting money on an app I can’t use.

BB&BCBR

2 years ago

Response from developer

We appreciate you using Gloss for such a long time. In mid-January 2025, we needed to release a new version to maintain the app and unfortunately there were some technical issues. We have since released new versions to address these problems, and will have another new version going live in the next day or two that will make the app even better! We apologize for the inconvenience this has caused you. Please know our team has been working non-stop 24/7 to fix the issues. Even through the technical glitch period, all client data was safe and securely stored in the cloud. You can now add clients and should not have any more issues. Thank you again for your feedback. If you have additional questions or comments, please email us at info@glossapp.club

HORRIBE

I absolutely cannot believe this new update. It was good but now every single formula I had wrote for my client is GONE!! DO NOT GET THIS APP. I am so sad I trusted it to keep all my clients information because now I don’t have any back up :(

Aagoppppppppp

2 years ago

What a major FAIL

I have used this app for a few years now to save all of my formulas and the new update absolutely RUINED IT. I lost every single formula I have ever saved for all of my clients and wish I had never used this app in the first place. Guess I’m gonna have to start saving them somewhere where I known I won’t lose them.

YYenitzi07

2 years ago

Update

I have had nothing but problems with the new update. I dislike the layout now, all my notes are not in order. It’s running very slow. Constantly logging me out now I have came on all my notes are now lost. Considering you have to pay for this app and it has all these problems I will be looking to use another app now.

CCsutjshavavqjkwisvd

2 years ago

Response from developer

Thanks for your feedback! We're sorry you experienced issues with one of the new updates. All your notes are not lost. Your data is safe and saved in our cloud database. There was a temporary technical glitch that caused issues loading the data, which has now been resolved. Our team is releasing new versions to address these issues (including the speed and formatting) and make sure the app runs smoother than ever before. You can contact us anytime with questions or feedback at info@glossapp.club

Was great before the recent updates

I love that this app exists. I’ve been using it for a couple years, and have really saved time going digital as opposed to keeping cards. But recently, within the past month, the app has changed and it’s not as great as it used to be. You can no longer edit names, like if my client changes their last name to a married name, can no longer edit the name. I also can’t delete a client, like if one moves away who I’ll never see again. It also slouches and closes the app if I try to tap the letters to the side for the app to scroll down to the letter. And when I’m updating my formulas and I use the equals sign, the app does some weird calculation input. I’m literally never the person to write a review, but for an app I use daily, these changes are really a big miss for me.

RRebek-bek

2 years ago

Response from developer

We're glad you've enjoyed Gloss for so long and really appreciate your feedback! Our team is releasing a new update in the next day or two that will allow you to edit and delete clients again, as well as address some design/formatting issues from the last version. If you're still experiencing the equals sign issue or any other problems, please email us at info@glossapp.club and we'll get it sorted. Thank you for your patience, we hope to make the app even better than before.