Horrible experience
Response from developer
Hi :) As you made your purchase through the Store, payment information is managed by the Appstore. You must know that: according to Apple policies, if you signed up for a trial subscription and don't wish to continue, you should cancel it at least 24 hours before the trial period ends. Apple's billing policy requires cancellation within this timeframe. Here is an article published by Apple Support on this topic: https://support.apple.com/en-us/118428 If you have any further suggestions or issues, please feel free to reach out to the App store's support team. You can also contact us by email and we will make a commercial gesture within the possibilities available to us. Best regards,
Still trying to take money out of my account, even though the free trial ended
Response from developer
Hello :) Thanks for contacting us. We always want to help our community, even more so when it comes to an issue as important as subscriptions. We are not able to charge you for a subscription without your authorization. Likewise, only Apple can refund you. You can visit this official page and follow the instructions: reportaproblem.apple.com. Please note that a subscription is always renewed. :) Also, if you take advantage of the 3-day free trial period, your authorization is requested to subscribe once it is over. I hope my explanations have helped you and that you can review your review. Feedback is very important to us and to people looking for information. Sincerely,
I waited a hour and is sill loading
Response from developer
Hi :) Thanks for letting us know about it. Sorry it happened. Can you send a video of the issue by email? - so we can have a better understanding of the situation. We'll investigate it. Please update your review if you need further assistance. Thanks, best Mau
Wasteful
Response from developer
Hi :) Thanks for letting us know about it. Sorry it happened. Can you send a video of the issue by email? - so we can have a better understanding of the situation. We'll investigate it. Please update your review if you need further assistance. Thanks, best Mau
GlowAI
Susan O
