stories & art fantastic. bad customer support
i’d love to pay money for coins to unlock story choices and support the amazing artists and writers. however a bug occurred in which my payment was taken but the coins never showed up on my account. i sent an email to the support with exact date and amount as stated on the receipt i got from the apple store, which is how i purchased the coins, but only received a “We’ll look into it” response with no further responses nor a refund since. This was back in October 2024
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It’s good but..
I like the app, but I wish there was a way to earn free coins, like being able to watch ads for coins without having to pay actual money. Other than that, it’s a good game.
Coins
I understand that you need a way to profit off of this and pay your creators but I beg you to make coins more accessible. Is there a way we can gain coins from watching ads or something.
Feedback
Wish it was smoother in between slides
Gooood
Really good like so good the only thing that I don’t like is the glitch but it is really good
Response from developer
Thank you for the amazing review and kind words! if you don't mind, can you email us at superfans@glow.art and let us know what the glitch is? We want to make sure you have an amazing experience!
Love it! A few things to note though..
I adore this app, the stories are fantastic and I’m loving the art styles. However, with how small it is it is hard to do research on it. I was under the impression from checking comment sections in the app itself that paid coin options would be saved if you wanted to replay the story. This is unfortunately, as of right now, not the case. Very disappointed as I put about $20 into choices I’d like to reuse and now that I’ve restarted the story I’ve lost those options. This is my main issue, but other than this the app is lovely. <3
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Response from developer
Hi there Jade! Thank you so much for your kind feedback and for being a fan of Glow. Paid choices should remain unlocked and we will work to fix this. Do you mind emailing support at superfans@glow.art so we can take care of this for you? Thanks so much.
Drina
This app is not the best EVERY SINGLE WEEK I check it out and I get kick out of my account and it is very annoying
Awesome!
Love this game but sometimes when picking choices it won’t move on and freeze up, but I totally recommend!
Turn off sound
I LOVE GLOW but is there anywhere for me to turn off the sound for a comic. Like the background music in it????
Fun game; predatory sales
I was really charmed by this app when it first came out. It's a neat way to get a larger window into your favorite Webtoons. It's a fun way to find new Webtoons and connect with them. The interface looks nice, most of the stories have music, and the stories mostly all come out with new chapters really regularly.
There are a few minor flaws, and one giant one though.
--There isn't a way to find out more about any given individual author, which is disappointing but not deal breaking.
--You can't replay individual chapters to redo a choice; instead you must start the entire story over from the beginning. This is frustrating, but still manageable for someone patient.
--The real dealbreaker for me, though, is that the coin sales--like so many cell phone games-- have become extremely predatory. In the beginning, you got one free coin a day, and a paid choice cost 7-9 coins. So about once a week, you could make 1 premium choice in 1 story. Over time though, the choices went up to 19 coins each. Then they started expiring free coins after a week, so you could not actually use them at all. (This may have changed back again now).
Finally, choices now cost generally around 49 coins, or in real world money, about $5 per choice. Some of these paid options just add maybe 3 extra lines of dialogue. And with some of the stories being 12+ chapters in length, you would end up spending well over $60. This is significantly more than buying a full color, hardback, physical version of a book -- which you could open to your favorite part and not have to start over from the beginning!
The free choices often shame you too. For example:
Paid Choice: "Say something cute and flirty"
Free Choice: "Yank back your hand and glare at them!"
Not quite, but almost.
Is it a fun game? Yes. Charming and cute, and a bit clever. Is three lines of extra dialogue worth $5? Well, surely not to me. And I cannot at all justify paying $60 or more to try to see what all the paid options are. It really does feel like a game which is taking advantage of people. Sadly, many cell phone games do.
There are a few minor flaws, and one giant one though.
--There isn't a way to find out more about any given individual author, which is disappointing but not deal breaking.
--You can't replay individual chapters to redo a choice; instead you must start the entire story over from the beginning. This is frustrating, but still manageable for someone patient.
--The real dealbreaker for me, though, is that the coin sales--like so many cell phone games-- have become extremely predatory. In the beginning, you got one free coin a day, and a paid choice cost 7-9 coins. So about once a week, you could make 1 premium choice in 1 story. Over time though, the choices went up to 19 coins each. Then they started expiring free coins after a week, so you could not actually use them at all. (This may have changed back again now).
Finally, choices now cost generally around 49 coins, or in real world money, about $5 per choice. Some of these paid options just add maybe 3 extra lines of dialogue. And with some of the stories being 12+ chapters in length, you would end up spending well over $60. This is significantly more than buying a full color, hardback, physical version of a book -- which you could open to your favorite part and not have to start over from the beginning!
The free choices often shame you too. For example:
Paid Choice: "Say something cute and flirty"
Free Choice: "Yank back your hand and glare at them!"
Not quite, but almost.
Is it a fun game? Yes. Charming and cute, and a bit clever. Is three lines of extra dialogue worth $5? Well, surely not to me. And I cannot at all justify paying $60 or more to try to see what all the paid options are. It really does feel like a game which is taking advantage of people. Sadly, many cell phone games do.
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CRASHES 😭😭
THIS IS SO GOOD, but for some reason it keeps crashing after like literally 5 seconds of being open. Pls change this and it’ll be 5 stars 100%.
amazing but two things
this app is great and pretty underated, i just wish it was easier to get to the creators socials, like maybe if their tiktok/insta was linked below the creator name. and i wish it could say when a new episode is coming out, or if they are on break. it would be more convienient that way.
I LOVEE ITT..just a suggestion
Honestly I love interactive stories but I would really like if we could edit our own characters instead of being what we are gave
Response from developer
Hi there! We love this suggestion and will see if we can incorporate it :)
i love the stories, but just a few problems
one major thing is the coins, where all of the coin choices are like 3x the amount youd get from the 99 cents or anything, and how the ones you get daily expire after seven days, especially because many stories dont update in that time frame, and then you lose all the coins you get, which is very irritating. another small thing is i wish i was able to fast forward, like when im replaying a story to redo an option but i have to get through everything else which is a little annoying. other than that it is wonderful and its very fun to read the stories!!
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Response from developer
Thanks so much for the feedback! We will take this into consideration as we look to improve our product and give YOU a better experience. We really appreciate it.
Some quality of life issues
I’ve enjoyed the story I’ve read so far I’ve noticed some quality of life issues. Coins are 10 coins are 99 cents and that won’t get you get you any choices. (At least not in what I’ve read) It’s also unclear if your paid choices are saved if you restart a story. Another issues I have is the update schedule of stories. Not every story is finished and have no update schedule posted. I had to find the creators social media only to find out the updates are sporadic which killed my motivation to read anything else.
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Response from developer
Thank you so much for your feedback Katja. We will take a look at what you've mentioned and work on our pricing, update schedules and notifications. Thanks for being a fan, and we're excited to keep serving you unforgettable stories.
Amazing app
This app is incredibly comforting and always puts me at ease. The stories are engaging, well-crafted, and offer a perfect escape. I’ve been using it for a while now and haven't experienced any issues—everything runs smoothly. It’s quickly become a favorite part of my routine without any issues.
Coin glitch
Hi, I bought two coin packs of 55 coins and the first purchase went through but the second was never added to my account. I have proof of purchase through the apple store. I would either like a refund or the coins to be restored to my account. Please let me know what can be done to fix this, thanks!
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Response from developer
Hi! We are incredibly sorry for the inconvenience. Please email us at superfans@glow.art so that we can take care of you. Your support means everything to us.
Love all but ONE thing
I absolutely love roleplay games like these. I can interact with/as my favorite characters, and get to pick what choices/decisions I want to make. I love those types of games! However, the coin system is a bit problematic for me. I don’t have any money, and when the only good choice costs 3x the amount of coins I have— it’s hard to get the outcome I want. I’m trying to save up coins but I’m only getting one per day. It doesn’t even work sometimes, I’m pretty sure glitches. I was supposed to get another coin one day, but the game never added it to my coins. Now I have to wait longer. I just wish for there to be a free option like watching adds, playing mini games, or trivia on past roleplays we’ve done — to get coins in the future. Or increase the amount of coins per day, whatever works.
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good but id love for new features
I love the app, the stories are well made and i could use this app all day. But i’ve realized only certain people can create stories and I was looking forward to making my own but i cant.
What's up with the new time limit on the coins?
I know that this is a new app and the devs are still working out the kinks, but currently there are several things that are frustrating. The art is beautiful, and there are some awesome creators, but the app itself and its functions still feel too bare-bones. Also, a couple of days ago when I got the daily glow coin it started telling me that the coin would only be good for seven days, now making it impossible to save coins without paying and inherently putting part of the creators' work behind a paywall (did they consent to that?). So far I've been under the impression that eventually I'll be able to go back and replay my favorite stories and buy the fun choices that I can't afford right now once I've saved up a lot of coins, but all of a sudden that's impossible, and I don't see a good reason for it. It feels dishonest and manipulative, honestly.
Update: before the announcement that coins would no longer last more than seven days, they DID last. I saved up over a dozen and was able to buy an option at one point without spending a cent. My understanding based on the creators' advertisements was that this was the entire point - even if you can't take the exact path you want yet, with time you can go back and take the fun route when you've saved up. The ability to save no longer being possible is a new 'feature,' not something that was baked in from the start, and in fact goes against what I as a user was led to believe. Again: this decision inherently puts most of the storylines behind a paywall. Did the artists and writers consent to this, or did they believe, as their fans did, that everything would be accessible? If not, then they were dishonest when advertising Glow, and if they were, then Glow was dishonest with them, which is even worse since they're providing labor here.
Whatever the case, this is extremely disappointing and I will have a hard time recommending Glow to someone considering it.
Update: before the announcement that coins would no longer last more than seven days, they DID last. I saved up over a dozen and was able to buy an option at one point without spending a cent. My understanding based on the creators' advertisements was that this was the entire point - even if you can't take the exact path you want yet, with time you can go back and take the fun route when you've saved up. The ability to save no longer being possible is a new 'feature,' not something that was baked in from the start, and in fact goes against what I as a user was led to believe. Again: this decision inherently puts most of the storylines behind a paywall. Did the artists and writers consent to this, or did they believe, as their fans did, that everything would be accessible? If not, then they were dishonest when advertising Glow, and if they were, then Glow was dishonest with them, which is even worse since they're providing labor here.
Whatever the case, this is extremely disappointing and I will have a hard time recommending Glow to someone considering it.
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