Not working well
Great idea but not easy to work with. Wanted to lose weight at a steady pace and don’t want to only drink protein shakes all day. Still got menu with three protein shakes instead of three meals. Adjusted but it wasn’t easy to figure out. Start date got mixed up and when I tried to adjust, it’s giving me an error.
Show more
App is Unusable
I really wanted to explore this app and see if I could see results and learn more about what works for me. Unfortunately, I haven’t been able to generate a plan because the button does not do anything. I also paid for a yearly subscription since there was no trial option. I have contacted support with no response in 3 days. I will have to refund once my payment is posted. It seems this is a major bug that is affecting many users.
Show more
app softwhere is horible
i just payed for subscription and i havent been able to use it at all. when i try to genarate my forst plan for the week nothing happens and the coach said theres nothing i can do to fix ot, i tryed logging out and back in restarting my phone and it still wont work i feel like o got scammed
ITS A SCAM!!
I got the membership thinking it was actually going to help, then it told me I should be eating 300 calories a day??? I tried to cancel my membership and receive a refund immediately just to find out there’s no help number and no way to cancel it. I got scammed. There’s a help email but after about two or three emails and waiting a week or two I realized the email was probably fake and I’m never going to get a response. Now I feel uncomfortable that this company has my card information. Completely awful consumer support and experience.
Show more
Meal section it’s frozen
It is a good app but I’ve been trying to access the meal section but it is not generational the plan. I emailed support but I haven’t heard anything back. Hopefully there’s an update or solution.
Glow
Amazing on keep you on track.
Betrug
Ich habe um die 44,99€ aboniert und bezahlt, aber danach kann ich nicht mehr einloggen
Response from developer
Es tut uns leid für die Unannehmlichkeiten. Bitte senden Sie Ihre Anfrage und alle relevanten Details an support@glowhealthai.com, damit unser Team Ihnen helfen kann. - The Glow Team
Scam
I have reached out to customer support 10 times and nobody will email me back. They emailed me once and said somebody would contact me and they were never heard from again about the issue. I paid for service and I have no access to the app. Irritated customer I am. 🤔
App is not opening
Took my money but the app doesn’t work
App not working
Today I’ve been trying to open my recipes and the app wouldn’t load my connection itself is fine so I deleted the app to redownload and now it won’t even let me login it keeps loading and saying too many attempts. I paid so much for this app only for it to be like this
Questionaire
Questionaire was too long
Can’t log in
I can’t create account,the app tells that there are too many requests,and always loading
Response from developer
We're sorry for the trouble, and thank you for letting us know. We understand you're unable to create an account because the app says there are too many requests and keeps loading. Please email us at support@glowhealthai.com with the details so our team can help. - The Glow Team
A regular health log app but with AI
This app gives you a plan that is a one size fits all. The AI isn’t helpful. Don’t buy this app, just get myfitnesspal and if you need AI advice use a free one online.
verification code
i’m not even able to get into the app because i’ve resent the code to my phone number 3 times, checked spam and everything and still not getting the code
Buggy app: Paid for an annual subscription, locked out with no support response
As it stands I can not recommend this app. In the few months on it they keep taking away features I initially enjoyed the app for and now I can’t even log in: it’s prompting me to pay again even though my subscription is active through next year. Support hasn’t responded yet. I feel like I wasted my money.
Update: I did reach out to support several times before they sent that follow up below. Never heard back from anyone. That’s the flaw of an AI company: no humans available to troubleshoot. Anyway after over a month of silence and not being able to access the app I paid upfront for a year I got in touch with Apple and got a full refund on the membership. This company should really offer free trials and I wouldn’t recommend paying for it for a year upfront. Get a preview. The app had promise but right now it’s way too buggy and the UI is changing way too drastically and too often to use it as a consistent weight loss program. The tracking features are also incorrect and AI doesn’t remember the macros for the protein shakes I log *every day* lol I ended up still doing all my logging in MyFitness Pal which I’ve since returned to using as a primary tool.
Update: I did reach out to support several times before they sent that follow up below. Never heard back from anyone. That’s the flaw of an AI company: no humans available to troubleshoot. Anyway after over a month of silence and not being able to access the app I paid upfront for a year I got in touch with Apple and got a full refund on the membership. This company should really offer free trials and I wouldn’t recommend paying for it for a year upfront. Get a preview. The app had promise but right now it’s way too buggy and the UI is changing way too drastically and too often to use it as a consistent weight loss program. The tracking features are also incorrect and AI doesn’t remember the macros for the protein shakes I log *every day* lol I ended up still doing all my logging in MyFitness Pal which I’ve since returned to using as a primary tool.
Show more
Literally stole money from me
The exercise portion is garbage and is so difficult to use! The contact support button doesn’t work! DONT WASTE YOUR MONEY
Non performant
Extrêmement déçue. L’IA calcule très mal les calories, ne comprend pas quand on lui explique l’erreur ou lui demande de la corriger. Les propositions de menu s’adaptent mal au mode de vie ou à la réalité : on me demande de manger un nombre de protéines par jour que je suis incapable de manger sauf à me gaver exprès (et donc à manger plus que d’habitude) et aucune adaptation au fur et à mesure que les objectifs quotidiens ne sont pas atteints. En plus l’IA boude et devient très froide, ne coachant plus du tout lorsqu’on lui fait remarquer notre déconvenue et les choses à corriger. Cette app ne vous aidera pas, investissez ailleurs.
Show more
Response from developer
Nous sommes désolés pour cette mauvaise expérience, et merci d’avoir pris le temps de détailler ce qui n’a pas fonctionné. Nous comprenons vos remarques sur les calculs de calories, l’adaptation des menus et le ton du coaching. Merci de nous écrire à support@glowhealthai.com avec ces détails afin que notre équipe puisse vous aider. - The Glow Team
Protein shakes
I bought a year subscription to actually try it out after my trial period. Over the past three to four months the app has made many updates mostly in the area of UI and each time I had to relearn it over again but the underlying advice from AI is that it tells me everyday is to drink two protein shakes a day. I constantly ask for wholesome real food meals and it keeps going on about protein shakes. As a women going through perimenopause I can’t be drinking protein shakes everyday. I want real food instead of some processed powder in milk/water. Other than that I liked talking to the AI coach but at times it can get frustrating. Also they keep saying they will fix the weight tracker that is supposed to take it from your health app but it never does so I have been manually entering it to this day. Support only answered me once and never got back to me since. I have an electronic weight scale and it records it to Apple Health. However I am losing weight but as mentioned I have to specifically ask for the meal plan. If you do not ask it will give you the generic protein shake meal plan.
Show more
Makira R
I put it at a four star for right now, but I believe that they are going to do very good but I’m gonna have to change it to a five star. I’m very excited to lose this weight!!!
Oder gut, Umsetzung schlecht
Idee gut, Umsetzung mangelhaft. Viele bugs und errors. Würde die App funktionieren wie gedacht, wäre sie super.
Response from developer
Es tut uns leid, dass die Umsetzung bei dir nicht zuverlässig funktioniert hat. Danke, dass du uns auf die Bugs und Fehler aufmerksam machst. Bitte schreib uns mit den Details an support@glowhealthai.com, damit unser Team dir helfen kann. - The Glow Team
