Buggy app: Paid for an annual subscription, locked out with no support response
Update: I did reach out to support several times before they sent that follow up below. Never heard back from anyone. That’s the flaw of an AI company: no humans available to troubleshoot. Anyway after over a month of silence and not being able to access the app I paid upfront for a year I got in touch with Apple and got a full refund on the membership. This company should really offer free trials and I wouldn’t recommend paying for it for a year upfront. Get a preview. The app had promise but right now it’s way too buggy and the UI is changing way too drastically and too often to use it as a consistent weight loss program. The tracking features are also incorrect and AI doesn’t remember the macros for the protein shakes I log *every day* lol I ended up still doing all my logging in MyFitness Pal which I’ve since returned to using as a primary tool.
Response from developer
We're sorry for the inconvenience. Please email your request and any relevant details to support@glowhealthai.com so our team can help. - The Glow Team
Literally stole money from me
Response from developer
We're sorry for the frustrating experience. Thank you for letting us know about the exercise section and the support button issue. Please email us at support@glowhealthai.com with any relevant details so our team can help. - The Glow Team
Non performant
Response from developer
Nous sommes désolés pour cette mauvaise expérience, et merci d’avoir pris le temps de détailler ce qui n’a pas fonctionné. Nous comprenons vos remarques sur les calculs de calories, l’adaptation des menus et le ton du coaching. Merci de nous écrire à support@glowhealthai.com avec ces détails afin que notre équipe puisse vous aider. - The Glow Team
Protein shakes
Response from developer
We're sorry for the frustrating experience, and thank you for explaining it clearly. We understand that repeatedly getting protein shake suggestions when you are asking for real-food meals is not helpful, and that the Apple Health weight tracker issue has added extra manual work. Please email us at support@glowhealthai.com with these details so our team can help look into your app experience. - The Glow Team
Oder gut, Umsetzung schlecht
Response from developer
Es tut uns leid, dass die Umsetzung bei dir nicht zuverlässig funktioniert hat. Danke, dass du uns auf die Bugs und Fehler aufmerksam machst. Bitte schreib uns mit den Details an support@glowhealthai.com, damit unser Team dir helfen kann. - The Glow Team







