Good idea poorly executed
Out of 8 products scanned they didn’t recognise 7 - and these are not obscure items. The one item they did recognise was cathedral city cheese which the app said contains gluten. I checked on the cathedral city website and they say their products do not contain gluten. So even the one product it found was inaccurate. The developers say they have 150,000 items stored in their database, this apparently is just not enough.
Last thing - why do you make it so difficult for us to report an item to you for you to better improve the app. Why do you need my name email etc, surely just sending the product barcode to you is enough for the item to be added? No need to make things complicated and put people off helping improve ur app.
In a nut shell the app is rubbish
Response from developer
Leave Feeback is very easy, please use it. Unlike other apps, you don’t need to login every time you open our app. We need your email to reply the users who need technical assistance or ask for more information. On another hand, the website of Cathedral City can be useful but the law requires to put the “Gluten Free” label on the packaging of every product 🙂 Thanks in advance!
Life saver
Seriously?
It didn’t even recognise Philadelphia Cheese ffs! Seems to me that they’ve brought it to the UK from the US but forgot to update the database to UK foods.
Update: the developers contacted me regarding my review and, and to be honest, were very professional in explaining the current situation with the app. I have therefore updated my review to reflect their professionalism. App is still not great but I guess it will improve with time.
Response from developer
We have items of Philadelphia, but not all. The free app is completely functional, please scan more products 🙂 Our database contains over 150,000 unique food products commonly found in the UK stores. We are adding new products daily. After scan a product not recognized, please use the "Leave Feedback" button. We will receive automatically the barcode number and we will try to check. Thanks in advance!
Baffled...
Does the full version recognise more products? So far, most things I've tried to find out about have not been recognised. The ones that have been recognised, all say "gluten-free" on their packaging anyway, so an app is not actually needed - I was just trying to find something the app would recognise.
Plus there's another free app from Coeliac UK which I haven't tried.
What is the difference between the three versions (two free and one paid)?
Edit (response to Developer): Apologies for getting your app confused with the Coeliac UK offerings. I've deleted both anyway, as I find most GF foods nowadays are already labelled "Gluten Free" very prominently, and often are all shelved together in a dedicated GF or Free From section in supermarkets.
Response from developer
Our app doesn't have any kind of relationship with the Coeliac UK Foundation.
Didn’t some things, but great customer support 👍
The ones it didn’t know, you can click “send feedback” and it sends the company the barcode to update the system.
Response from developer
The free app is completely functional, please scan more products 🙂 Our database contains over 150,000 unique food products commonly found in the UK stores. We are adding new products daily. After scan a product not recognized, please use the "Leave Feedback" button. We will receive automatically the barcode number and we will try to check. Thanks in advance!
No UK products
That it hardly recognises any food products in UK - a total waste of money to be honest with you
Thanks for responding to my review above but I have tried every time I go shopping and it has nothing in the shops in Asda or Tesco the two biggest supermarket chains in the UK - I wish you stayed that it was a US product and that it really does
Not work in the UK
Response from developer
If you try the option of search, you'll see that we've tens of thousands of products of Tesco and Asda in our database. Please try the SEARCH (by Product Name, Brand or Category, over 150,000 UK products (85,000 Gluten-Free/Suitable). The question is there is no way to get every single product available in the UK in our database. Every product can have associated a lot of different barcode numbers, so it's very difficult to get every code. For this reason, we have the Search option in the Full version of our app. Other features only available in the paid version that you purchased: - SEARCHABLE LIST OF SAFE/UNSAFE INGREDIENTS - The DISCOVER GLUTEN FREE section is a great way to discover your new gluten free favorites. - DINING CARD / TRAVEL CARDS, to eat safely in restaurants domestically and abroad We really appreciate your feedback about it. Thank you in advance!
They are determined to get your money
Response from developer
The free app is completely functional, please scan more products 🙂 Our database contains over 150,000 unique food products commonly found in the UK stores. We are adding new products daily. After scan a product not recognized, please use the "Leave Feedback" button. We will receive automatically the barcode number and we will try to check. Thanks in advance!
It’s not brilliant
Response from developer
Hello, our database contains over 150,000 unique food products commonly found in the UK stores 🙂. We are adding new products daily. After scanning a product not recognized, please use the "Leave Feedback" button. We will receive automatically the barcode number and we will try to check. On the other hand, please try again the option of SEARCH by Product Name, Brand or Category, over 150,000 products (85,000 Gluten-Free/Suitable), is very useful. Some basic tips about it: · If you’re searching for a specific product without results, try to put only the name of the brand or reduce the number of words. · Enter the name of a brand with the exact name. For example, "Hellmann's". If you put "Hellman" or "Hellmann", it's fine as well. If you put "Hellmanns", the app will be not able to find the products. A lot of users forget to put the simple quote. Other features only available in the paid version: - SEARCHABLE LIST OF SAFE/UNSAFE INGREDIENTS - The DISCOVER GLUTEN FREE section is a great way to discover your new gluten free favorites. - DINING CARD / TRAVEL CARDS, to eat safely in restaurants domestically and abroad We really appreciate your feedback about it. Feel free to contact us at hello@scanglutenfree.com and let us have some feedback as to how we can make this a 5-star app for you. Thanks in advance!
Have I bought the full version of this App
I do enjoy seeing the big tick and have found the App very useful so far. Thank you, Lynne.
Response from developer
Hello Lynne, glad to know that the app is very useful for you 🙂 When you open the app with the Full version activated, you can see the "SEARCH" option in the first screen. If you can't see it, please contact us at hello@scanglutenfree.com. Thanks in advance!
Fantastic app for coeliacs
Response from developer
Thank you very much for your kind words! We really appreciate it ❤ :)
It doesn’t recognise so many popular items.
UPDATE: After your response, I feel I have to reiterate that you aren’t doing enough to be a successful app and it’s disappointing for users. The idea is great. The low scoring feedback is the same critique all too often. You should focus on that rather than responding thinking you can paint over cracks. Check fitnesspals scanner for the direction you should go.
Response from developer
Thanks for your feedback. Please scan more products. Our database contains over 150,000 unique food products commonly found in the UK stores. We are adding new products daily 🙂 After scan a product not recognized, please use the "Leave Feedback" button. We will receive automatically the barcode number and we will try to check. Thanks in advance!
Gluten Free Scan on the go
Not worth the money
Not only that but it keeps freezing whilst scanning and today it’s scanned but nothing appears just a blank page! Couldn’t even message the app itself as it wouldn’t send the message! Refund wanted! Very disappointed in what ‘could be’ a fantastic app!
Response from developer
Hello, we are waiting for your reply to our last message to the email address that you provided. If you didn't receive any mail, please contact us at hello@scanglutenfree.com. Thanks in advance!
A god send
Yes some items don’t register but generally after reading the packet you can make an informed decision.
Wouldn’t be without this app now .
New coeliac - this app is brilliant!
Not as good as I thought it would be
However, the amount of everyday foods that you scan and get barcode not found is disappointing. For example Kellogg’s cornflakes which she likes to have when she comes to stay as her grandpa eats them.
Hopefully it’s being continually developed and updated.
Free app not good BUT...
Worth it for a freebie
Dev; can I add products to the database? Will be using this a *lot in the coming months
The best shopping buddy
Response from developer
"The best shopping buddy" is a fantastic way to define our app! thanks so much for your kind words! We really appreciate it ❤ :)
Nice chap but poor app
Response from developer
Hello, we worked very hard during months to prepare a big update, and this week we've added 100,000 new products to the database. On the other hand, you can see the difference between 'gluten free' and 'suitable' in the FAQ section of the app.