Worst App, Company, and Service
Extremely disappointed with GNC’s service. I placed my order on June 28, and it has been more than a week, yet my order hasn’t even been dispatched.
When I contacted customer support, I was told that the product I ordered was out of stock. What’s shocking is that this was never communicated to me when I placed the order. Instead of providing a clear resolution or even an estimated delivery date, I was told it could take 10 days, 15 days, or even a month. How is that acceptable? And now they are not even picking up my calls.
If the product was out of stock, GNC should have informed customers upfront instead of accepting orders and making them wait indefinitely. This reflects poor inventory management, lack of transparency, and complete disregard for customers’ time.
I expected much better from a brand like GNC. This has been one of the most frustrating online shopping experiences I’ve had. Unless the company improves its communication and order fulfillment process, I would not recommend ordering directly from them.
When I contacted customer support, I was told that the product I ordered was out of stock. What’s shocking is that this was never communicated to me when I placed the order. Instead of providing a clear resolution or even an estimated delivery date, I was told it could take 10 days, 15 days, or even a month. How is that acceptable? And now they are not even picking up my calls.
If the product was out of stock, GNC should have informed customers upfront instead of accepting orders and making them wait indefinitely. This reflects poor inventory management, lack of transparency, and complete disregard for customers’ time.
I expected much better from a brand like GNC. This has been one of the most frustrating online shopping experiences I’ve had. Unless the company improves its communication and order fulfillment process, I would not recommend ordering directly from them.
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Response from developer
Hi! we sincerely apologize for the inconvenience caused. Kindly share your order ID, and detailed concern at hello@guardian.in or at our WhatsApp number +91 8826822265, or you can reach out to us via our Instagram DM and our team will work to resolve this promptly.
Delivery issues
I am a long team user of GNC but the experience i got by ordering from their own website was pathetic. Order was delayed for several days after connecting with their team multiple times there was zero ownership. Ultimately i had to go to the courier office and get the product by my self because when I asked to cancel my order i came to know that even though the box never reached me still the box has to be delivered back to the source warehouse to get my refund. Never ever going to use your app. It was so frustrating I thought of not using GNC again even though i am using it from past 5 years but why should I compromise on my goals due to some in competent fools.
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Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
GNC
best supplements brand and give customers more offers and quality
Response from developer
Thank you for your valuable feedback. 😊
Worst Experience with GNC
I ordered from GNC and the expected delivery date was 8th April. On 8th April, without my knowledge, the order was cancelled from their end. I immediately called customer service, and they told me there was an app issue and that my delivery was already on the way and would be delivered on 10th April.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
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Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
Very good app and best all things
Nice very best company gnc
Response from developer
Thank you for your valuable feedback. 😊
