Delivery issues
I am a long team user of GNC but the experience i got by ordering from their own website was pathetic. Order was delayed for several days after connecting with their team multiple times there was zero ownership. Ultimately i had to go to the courier office and get the product by my self because when I asked to cancel my order i came to know that even though the box never reached me still the box has to be delivered back to the source warehouse to get my refund. Never ever going to use your app. It was so frustrating I thought of not using GNC again even though i am using it from past 5 years but why should I compromise on my goals due to some in competent fools.
Show more
Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
GNC
best supplements brand and give customers more offers and quality
Response from developer
Thank you for your valuable feedback. 😊
Worst Experience with GNC
I ordered from GNC and the expected delivery date was 8th April. On 8th April, without my knowledge, the order was cancelled from their end. I immediately called customer service, and they told me there was an app issue and that my delivery was already on the way and would be delivered on 10th April.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
Show more
Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
Very good app and best all things
Nice very best company gnc
Response from developer
Thank you for your valuable feedback. 😊
Incorrect Product – Request for Resolution
This was my first purchase with your brand, and unfortunately, my experience has been disappointing. The delivery was delayed, and upon arrival, I received a product worth approximately ₹1300, whereas my order was for a product around ₹700. The received product is not useful for me at all.
I was informed that without an unboxing video, my concern cannot be addressed. Recording a video for such value products is neither practical nor something I’ve encountered on other platforms. I expect a more flexible, customer-centric resolution, as I value your brand and want to continue shopping. I hope you’ll address this situation promptly.
I was informed that without an unboxing video, my concern cannot be addressed. Recording a video for such value products is neither practical nor something I’ve encountered on other platforms. I expect a more flexible, customer-centric resolution, as I value your brand and want to continue shopping. I hope you’ll address this situation promptly.
Show more
Response from developer
Hi, we are extremely sorry to hear about your experience. To investigate any concerns, we request you to please share your Order ID and detailed concern at hello@guardian.in so that we can look into this matter and get back to you at the earliest.
