Delivery issues
I am a long team user of GNC but the experience i got by ordering from their own website was pathetic. Order was delayed for several days after connecting with their team multiple times there was zero ownership. Ultimately i had to go to the courier office and get the product by my self because when I asked to cancel my order i came to know that even though the box never reached me still the box has to be delivered back to the source warehouse to get my refund. Never ever going to use your app. It was so frustrating I thought of not using GNC again even though i am using it from past 5 years but why should I compromise on my goals due to some in competent fools.
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Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
GNC
best supplements brand and give customers more offers and quality
Response from developer
Thank you for your valuable feedback. 😊
Worst Experience with GNC
I ordered from GNC and the expected delivery date was 8th April. On 8th April, without my knowledge, the order was cancelled from their end. I immediately called customer service, and they told me there was an app issue and that my delivery was already on the way and would be delivered on 10th April.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
On 10th April, there was still no delivery and no update. When I called again, they gave a different reason saying the order was cancelled because I didn’t pick up the delivery call. This is completely incorrect, as I was waiting for the delivery and did not receive any call.
They then asked me to wait 24–48 hours. After that, every time I called, there was no proper response or clear update. I also requested a refund, but they have not processed that either.
This entire experience has been very frustrating order cancelled without informing, incorrect information from customer service, no proper follow-up, and refund not being processed. After checking reviews, I also noticed many others have faced similar issues.
If this is not resolved soon, I will be raising a consumer complaint.
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Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID and detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
Very good app and best all things
Nice very best company gnc
Response from developer
Thank you for your valuable feedback. 😊
Incorrect Product – Request for Resolution
This was my first purchase with your brand, and unfortunately, my experience has been disappointing. The delivery was delayed, and upon arrival, I received a product worth approximately ₹1300, whereas my order was for a product around ₹700. The received product is not useful for me at all.
I was informed that without an unboxing video, my concern cannot be addressed. Recording a video for such value products is neither practical nor something I’ve encountered on other platforms. I expect a more flexible, customer-centric resolution, as I value your brand and want to continue shopping. I hope you’ll address this situation promptly.
I was informed that without an unboxing video, my concern cannot be addressed. Recording a video for such value products is neither practical nor something I’ve encountered on other platforms. I expect a more flexible, customer-centric resolution, as I value your brand and want to continue shopping. I hope you’ll address this situation promptly.
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Response from developer
Hi, we are extremely sorry to hear about your experience. To investigate any concerns, we request you to please share your Order ID and detailed concern at hello@guardian.in so that we can look into this matter and get back to you at the earliest.
Cheat
GNC has cheated the customer. I ordered 5 products, but the invoice shows only 4 products, and I also received only 4 items in the box. They are claiming that they sent all 5 products and saying that since I don’t have an unboxing video, they can’t help me. When I asked them to take the product back because I don’t need it, they said I will have to pay a return pickup charge of ₹300–₹600, which I have never heard any company charging before. This company is completely fraudulent and is cheating its customers.
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Response from developer
Hi! We sincerely apologize for the inconvenience caused. Kindly share your order ID, a clear image of the invoice, an unboxing video, and your detailed concern at hello@guardian.in, and our team will work to resolve this promptly.
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My first time ordering any supplement but guess what… I had ordered A protein supplement around 1 week ago and it still hasn’t been delivered to me. Everyday there is an update saying failed to deliver the order due to some irrelevant reason (like The receiver didn’t accept the order, other reasons). This experience ruined every impression I had on the app I am sorry..
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Chor Company
Fraud Company, once you order a product from them, they will deliberately delay it and won’t respond to your complaints. Then randomly you will get a call stating that your order is delayed please pay money to release and it will be refunded for COD orders and for prepaid it’s a nightmare. I ordered on 31st august and from then its not processed yet, the customer support team only has a single reply, wait for 24-48 hours but they don’t do anything, no email no revert call. Nothing. Fraud Company.
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Highly inefficient service and worst customer support experience
I have placed my order in the month of august, For the entire month of august my order was cancelled twice where as the final order cancellation observed in the month of September,
It has been 15 days now and still the refund is not processed,
Customer service often disconnects the call after asking valid reasons, chat support do not entertain any complaint.
So any buyer who wish to donate money would definitely go ahead and buy from this app,
Do not expect the product will be delivered at you if you are paying online.
It has been 15 days now and still the refund is not processed,
Customer service often disconnects the call after asking valid reasons, chat support do not entertain any complaint.
So any buyer who wish to donate money would definitely go ahead and buy from this app,
Do not expect the product will be delivered at you if you are paying online.
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Complain
I'm shocked at how unprofessional and unreliable GNC has become. I placed an order that was clearly marked as dispatch within 24 hours, but even after 48 hours, there was no update, no shipment, no communication.
So l called their customer support. What did they say? "Please wait another 24-48 hours." Fine. I waited. Still nothing. I called again — and guess what? The same scripted response: "Please wait another 24-48 hours."
Are you kidding me?
Is this some kind of joke or a customer support loop from hell? No accountability, no escalation, and absolutely zero respect for the customer's time or trust.
This is not just a delay — it's a complete failure in basic service. If you can't even stick to your own timelines or provide real updates, don't advertise false commitments.
I've ordered supplements from many platforms, but this has been by far the worst experience. Strongly advise others to think twice before ordering from GNC. If this is how they treat paying customers, they don't deserve anyone's business.
So l called their customer support. What did they say? "Please wait another 24-48 hours." Fine. I waited. Still nothing. I called again — and guess what? The same scripted response: "Please wait another 24-48 hours."
Are you kidding me?
Is this some kind of joke or a customer support loop from hell? No accountability, no escalation, and absolutely zero respect for the customer's time or trust.
This is not just a delay — it's a complete failure in basic service. If you can't even stick to your own timelines or provide real updates, don't advertise false commitments.
I've ordered supplements from many platforms, but this has been by far the worst experience. Strongly advise others to think twice before ordering from GNC. If this is how they treat paying customers, they don't deserve anyone's business.
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Response from developer
Hi, We sincerely apologize for your experience and truly regret any inconvenience caused. Please share your order number with us at hello@guardian.in, and we promise to resolve this promptly
Worst experience to buy
I bought 3 products and received one of them wrong …they sent a different product.. then after 100 of calls they decided to pick all 3 products and reship them .. now they have just delivered 1 product ..
also .. there have no protection of customer personal info.. I have received n number of calls from scammers who have the information of my order and persoanl dettails
also .. there have no protection of customer personal info.. I have received n number of calls from scammers who have the information of my order and persoanl dettails
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Very bad tacking and support system
My Order was cancelled on 3rd Aug without any pre notification. I have not received any call or confirmation or refund even after 2-3 weeks of multiple complaints. I got response from their currier partner. But no response from GNC India. I will never order from GNC online sgain
Extremely Disappointed – Order Stuck for a Month with No Response
I’ve been a regular GNC customer and have always appreciated their product quality. However, my recent experience has been nothing short of pathetic.
I placed an order worth around ₹10,000, which included creatine, pre-workout, and isolate whey protein. While placing the order, their team was actively calling me, offering coupons, and coordinating to ensure I purchased. But after payment, the service completely collapsed.
It’s been almost a month now no delivery, no meaningful updates. I’ve tried contacting their team multiple times with no proper response. I even messaged them on Instagram and reached out to their delivery partner, Shiprocket, but still nothing. It feels like my order is lost in transit, and I’m not even sure I’ll ever receive it.
I’ve requested a refund, but they haven’t processed it either. This entire experience shows a complete lack of accountability, poor communication, and zero urgency.
Sadly, I can no longer recommend GNC to anyone, and I don’t plan to continue with this brand in the future.
I placed an order worth around ₹10,000, which included creatine, pre-workout, and isolate whey protein. While placing the order, their team was actively calling me, offering coupons, and coordinating to ensure I purchased. But after payment, the service completely collapsed.
It’s been almost a month now no delivery, no meaningful updates. I’ve tried contacting their team multiple times with no proper response. I even messaged them on Instagram and reached out to their delivery partner, Shiprocket, but still nothing. It feels like my order is lost in transit, and I’m not even sure I’ll ever receive it.
I’ve requested a refund, but they haven’t processed it either. This entire experience shows a complete lack of accountability, poor communication, and zero urgency.
Sadly, I can no longer recommend GNC to anyone, and I don’t plan to continue with this brand in the future.
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Response from developer
Hi, We sincerely apologize for your experience and truly regret any inconvenience caused. Please share your order number with us at hello@guardian.in, and we promise to resolve this promptly
Delay and given a damage product
1st aug i order gnc protein its showed it will delivered by 5th of August but it was delivered on 7th of August
And even the product was damage and no customer support is answering any call how unprofessionalism is this at the end there was one guy name rahul attended me and i showed him the package how bad it was damage there was a small hole on my protein package and still he was like sir i don’t see anything bad you use it and he left customer support is trash why should i compromise with my health by taking such damage protein
And even the product was damage and no customer support is answering any call how unprofessionalism is this at the end there was one guy name rahul attended me and i showed him the package how bad it was damage there was a small hole on my protein package and still he was like sir i don’t see anything bad you use it and he left customer support is trash why should i compromise with my health by taking such damage protein
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Response from developer
Hi Sahil, we are extremely sorry to hear about your experience. We request you to please share your Order ID and product unboxing video at hello@guardian.in so that we can look into this matter and get back to you at the earliest.
Scam against my order
I have not received my order yet since last 30 days and even after complaining multiple times via calls and emails, no action is taken by you. Also, my data has been leaked by your firm and I have received multiple fake calls for making payments even when my order was prepaid. Being disappointed, I am writing my review here and would advise not to consider your products by anyone due to malpractices and negligence by you.
I would appreciate if any action can be taken appropriately.
I would appreciate if any action can be taken appropriately.
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Response from developer
Hi, we sincerely apologize for the inconvenience. Please be assured that your data is safe with us. Kindly email us your contact details and Order ID at hello@guardian.in so we can assist you further and resolve the issue as quickly as possible.
Pathetic service
Absolutely Pathetic Service!
I’m shocked at how unprofessional and unreliable GNC has become. I placed an order that was clearly marked as dispatch within 24 hours, but even after 48 hours, there was no update, no shipment, no communication.
So I called their customer support. What did they say? “Please wait another 24-48 hours.” Fine. I waited. Still nothing. I called again — and guess what? The same scripted response: “Please wait another 24-48 hours.” Are you kidding me?
Is this some kind of joke or a customer support loop from hell? No accountability, no escalation, and absolutely zero respect for the customer’s time or trust.
This is not just a delay — it’s a complete failure in basic service. If you can’t even stick to your own timelines or provide real updates, don’t advertise false commitments.
I’ve ordered supplements from many platforms, but this has been by far the worst experience. Strongly advise others to think twice before ordering from GNC. If this is how they treat paying customers, they don’t deserve anyone’s business.
I’m shocked at how unprofessional and unreliable GNC has become. I placed an order that was clearly marked as dispatch within 24 hours, but even after 48 hours, there was no update, no shipment, no communication.
So I called their customer support. What did they say? “Please wait another 24-48 hours.” Fine. I waited. Still nothing. I called again — and guess what? The same scripted response: “Please wait another 24-48 hours.” Are you kidding me?
Is this some kind of joke or a customer support loop from hell? No accountability, no escalation, and absolutely zero respect for the customer’s time or trust.
This is not just a delay — it’s a complete failure in basic service. If you can’t even stick to your own timelines or provide real updates, don’t advertise false commitments.
I’ve ordered supplements from many platforms, but this has been by far the worst experience. Strongly advise others to think twice before ordering from GNC. If this is how they treat paying customers, they don’t deserve anyone’s business.
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Response from developer
Hi Arun, we are extremely sorry to hear about your experience. We request you to please share your Order ID at hello@guardian.in so that we can look into this matter and get back to you at the earliest.
Bad experience
I had a bad experience with GNC.
I purchased products under the ₹3299 offer (i.e., buy any 3 for ₹3299). I selected the following items:
1. GNC Pro Performance 100% Whey Protein 2 lbs – Strawberry flavor
2. Creatine Monohydrate – Orange / 100 gms
3. Creatine Monohydrate – Unflavoured / 100 gms
However, I received the following items:
1. GNC Pro Performance 100% Whey Protein 2 lbs – Strawberry flavor
2. Creatine Monohydrate – Orange / 100 gms
3. L-Carnitine Tablets 500 mg – 30 Tablets
I don’t understand how my third item was replaced with L-Carnitine Tablets and how the order was edited.
Before placing the order, I checked the order summary three times to ensure everything was correct.
My advice to GNC: Please don’t mislead customers. You need to improve your database and backend systems to prevent such issues.
Your delivery service is fast — I placed my order on June 5, 2025, and received it on June 9, 2025 — but you need to look into and improve your ordering system.
I purchased products under the ₹3299 offer (i.e., buy any 3 for ₹3299). I selected the following items:
1. GNC Pro Performance 100% Whey Protein 2 lbs – Strawberry flavor
2. Creatine Monohydrate – Orange / 100 gms
3. Creatine Monohydrate – Unflavoured / 100 gms
However, I received the following items:
1. GNC Pro Performance 100% Whey Protein 2 lbs – Strawberry flavor
2. Creatine Monohydrate – Orange / 100 gms
3. L-Carnitine Tablets 500 mg – 30 Tablets
I don’t understand how my third item was replaced with L-Carnitine Tablets and how the order was edited.
Before placing the order, I checked the order summary three times to ensure everything was correct.
My advice to GNC: Please don’t mislead customers. You need to improve your database and backend systems to prevent such issues.
Your delivery service is fast — I placed my order on June 5, 2025, and received it on June 9, 2025 — but you need to look into and improve your ordering system.
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Response from developer
Hi Abhishek, we are extremely sorry to hear about your experience. We request you to please share your Order ID at hello@guardian.in so that we can look into this matter and get back to you at the earliest.
Best Supplement in this Price Range!
I've been using GNC supplements from the last 1 year and never have I ever experienced any side effects, or skin irritations, gut irritations because of their Whey protein, pre workout or creatine . It is a trusted and genuine brand , and I would highly recommend this brand anyone looking for gym supplements.
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Response from developer
It means a lot to us to hear from you.😍
GNC is the best protien brand
GNC is a reliable destination for health and wellness products, offering a wide selection of supplements, vitamins, protein powders, and more. With a strong reputation for quality, they carry both their trusted in-house brand and popular third-party options. The staff is knowledgeable, and while prices can be a bit higher, GNC often has sales and membership discounts to help. Whether shopping in-store or online, GNC provides a solid range of products for anyone looking to support their fitness and health goals.
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Response from developer
Thank you for sharing your experience with us. :)
Review
The supplements are too smooth and affordable also the user manuals are really clear and easy to order via the app we get the products at the most earlies...
