Inconsistency
Response from developer
Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our members, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?
Worst Banking App
I have been trying to add my GNCU debit card for over a month. Multiple calls to the mobile card app department. 3 separate case numbers and all were sent to the escalation team. No response from them.
Called the GNCU support line and they say it’s not their problem and to call the mobile app department.
Last issue. This is the only financial institution that I ever dealt with that charged me $5 to just be a member. I am not talking about a minimum $5 balance. This a non-refundable $5 to join GNCU.
Response from developer
Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our members, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?
Waste
Response from developer
Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our users, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?
Can’t seem to order a new card
Response from developer
Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our users, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?
Always some issue
Also unable to see any transactions since the 16th on the business account!
Considering moving both of the accounts elsewhere asap!
The main reason I joined was I was lead to believe that gncu had excellent customer service and support and thought I’d have personalized help w investing. Seems I was incorrect.
Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our Digital Solutions team at digitalsolutionstm@gncu.net.





