GNCU Cards User Reviews

Name: GNCU Cards
Rating: 4.66181 (757 reviews)

GNCU Cards

Greater Nevada Credit Union

🔧 Utilities

💰 Finance

What users say

Summarized from real user reviews of GNCU Cards. Based on 757 reviews and a 4.7/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Utilities app.

Positive things

🎛️Card control features (turn on/off, lock/unlock)
🔔Transaction notifications and alerts
👁️Spending monitoring and fraud prevention
⏰Real-time transaction visibility
👨‍👧Parental spending controls
😊Excellent customer service (when accessible)

Negative things

📱Requires separate app from main banking app
🔗Difficult integration with Apple Pay
❌Poor user interface and unintuitive design
⏳Slow and cumbersome setup process
🚫Limited transaction history viewing
💰Non-refundable $5 membership fee
📞Unresponsive support and escalation teams
🔀Cannot combine personal and business accounts
📋Difficult to order new debit cards
📄Complicated process to access statements

Top reviews

Most Recent Highest Rated Lowest Rated

Inconsistency

Just been having the worst run with GNCU in history. To card problems to account issue, disputes, all the above

Yvjigshobsgh

8 months ago

Response from developer

Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our members, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?

Worst Banking App

I agree with the other customer who wrote that it’s ridiculous to require a separate app to control your debit card. GNCU is the only financial institution that does this.

I have been trying to add my GNCU debit card for over a month. Multiple calls to the mobile card app department. 3 separate case numbers and all were sent to the escalation team. No response from them.

Called the GNCU support line and they say it’s not their problem and to call the mobile app department.

Last issue. This is the only financial institution that I ever dealt with that charged me $5 to just be a member. I am not talking about a minimum $5 balance. This a non-refundable $5 to join GNCU.

61GoodOldDays

10 months ago

Response from developer

Waste

So what’s the point if he wants Apple Pay and he has to download an app to link it to Apple Pay. Dumb and also a waste of storage. I tried setting it up but no he’s mad that he has to get another app and do all these steps to get Apple Pay. I have told him go to Bank of America since all of the functions are in one app even links easily to Apple Pay. Also took a while to help set it up with him!

tbirdgm

2 years ago

Response from developer

Hi, we are so sorry about the experience you are having with our app. We are always looking to improve the experience for our users, and really appreciate the feedback. Can you please email us at digitalsolutionstm@gncu.net so that we can reach out?

Can’t seem to order a new card

Can’t find a way to order a new debit card. Frustrating!

LisasDragenz

3 years ago

Response from developer

Always some issue

Unable to combine personal and business accounts like one can with almost every other single financial institutes…
Also unable to see any transactions since the 16th on the business account!

Considering moving both of the accounts elsewhere asap!

The main reason I joined was I was lead to believe that gncu had excellent customer service and support and thought I’d have personalized help w investing. Seems I was incorrect.

remorsed purchase

3 years ago

Response from developer

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our Digital Solutions team at digitalsolutionstm@gncu.net.

Horrible

This app is horrible! It is not user friendly at all. It took me 15 tries to input my information. At one point, the app said invalid first name…. It’s a common first name. Then it wouldn’t send me an authorization code and i refreshed the page multiple times. I ended up having to delete the app then reinstall it two times before I could set up my account. It’s ridiculous I have to use this app on top of my normal banking app

Amanda3115

3 years ago

Response from developer

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our Digital Solutions team at digitalsolutionstm@gncu.net.

Getting statements is a big Hassle

It’s my my Monthly statement but the mobile app doesn’t have it and now and now I need to do too many steps to do it !!!! I need to go online and request desktop and then login then find it and if I need to send it to someone that I’m a try to apply for a loan to it such a hassle there’s no reason why I can’t be on the mobile app where I’m securely logged in . It’s just because of this I’m thinking about talking to County going with someone that makes it a lot easier for us it’s very annoying very satisfied with that is if there was a zero stars I was with that. I also want to mention that there was one time where I need to get a loan from Greater Nevada credit union and that was such a hassle yes I me a Loan Officer bologna super officer laugh and nobody said anything I’m over here waiting waiting for this Loan Officer I had a call and ask what was going on finally they told me that that person left so then I got a find somebody else and that somebody else also gave me such a hassle with trying to get it so I just went with somebody else anyways I will quit zero stars I try to get a Health but I I just couldn’t !!!!

GomezJB

4 years ago

Response from developer

Hi there! While it is true you aren't able to receive statements within mobile banking at the moment, we are working on a new online banking experience that does allow you to view statements within the app! Please reach out to digitalsolutionstm@gncu.net and we would be happy to give you more information about this. :)

Great Support

I love this app, I had an issue and customer service was the best! It’s nice to get alerts on the transactions.

Helbag

5 years ago

Response from developer

Hi, Thank you so much for the feedback

Smart!

This app is a fantastic way to keep on top of spending as well as to notify you if something is not quite right. I am an advocate for looking at multiple ways to prevent fraud on my card and this app is a great tool to help with that!

NV girl 1

5 years ago

Response from developer

So glad you are loving the GNCU Cards App, thank you for your review!

Handy

This is a handy app. But I can't find a way to see a list of recent transactions, there is only the notification then it goes away.

chrissiesue

7 years ago

Response from developer

Thank you for your review! Please contact us at digitalsolutions@gncu.net and we can give you few options on how to view your transactions.

Yassss

I love having access to control my card the way I want
It allows me to let my son use the card and me know when and where and how much he is spending which makes things easier on me and him

yay for dave