Free

Details

Released
October 7, 2013
Updated
September 25, 2026

Features

My WM screenshot #1 for iPhone
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My WM screenshot #5 for iPhone
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About

Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.

✓Pay bills and view payment history
✓Track pickup schedules and report missed pickups
✓Manage multiple service accounts
✓Request container repairs and roll-off services
✓Update profile and communication preferences
✓View holiday schedules and weather alerts
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What users say about My WM

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What's New in My WM

7.8

September 25, 2026

Improved ETA tracking experience for Roll off customers Bugs and Minor improvements included

User reviews

Keep having issues

We keep having issues I’ve always paid on time in full or extra. I usually pay at the beginning of the month this month. I happen to pay more towards the middle and end and they have my bill double the amount claiming that some of that is for next month, which I’m not sure why November’s bill would be posted in October but I think it’s ridiculous to have my bill showing twice the amount saying I owe that in October when I’ve always paid more than do or at least do on time
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Pay doesn’t reflect service

The pay is way too high for one can. Then all the stipulations that comes with larger items. What am I paying 80 bucks for? Trash man used to be a man’s job. Now they got their wrist cocked behind their hips.

Payments

Every time there’s a payment due it increases its getting ridiculous

Website and App

Currently the website and app are not working so could not login and pay but had to pay as a guest.

Billing system for paperless payments

Do not like that you can’t see an itemized statement for the bill. Bill is getting bigger every month but the trash can has not changed in years. I should have an option to review what I am currently paying for. I can only see past bills that show paid still with no itemized statement for the increased costs.
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Developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes when trying to view invoices

Bug

Profile editing functionality not working

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

3 requests

Ability to report missed pickups directly in the app

Feature

More transparent billing and pricing information

Feature

Improved communication on service changes and delays

Feature

FAQ

What can I do with the My WM app?

The My WM app allows you to manage your waste and recycling services. You can pay your bills, enroll in autopay or paperless billing, view payment history, and track your pickup schedule. It also enables you to report missed pickups, request extra pickups, and manage your service account details.

How do I sign up for the My WM app?

Getting started is easy. You can log in with your existing wm.com email and password. If you haven't created a My WM online account yet, you can complete the first-time registration directly through the app.

Is the My WM app free to use?

Yes, the My WM app is free to download and use. There are no subscription fees or in-app purchases required to access its core features for managing your waste and recycling services.

What kind of services can I manage for roll-off customers?

For roll-off customers, the app allows you to request a roll-off pickup, view your roll-off history, and copy or resubmit pickup requests. You can also request a removal or relocation of a roll-off container, and edit or cancel existing roll-off requests.

What if I have questions or need help with my service?

If you need assistance or have questions about your service, you can contact WM directly by emailing mywm@wm.com. The app also provides options to contact customer support and request container repairs.