Lousy Site
Tried adding account on line and tells me it can’t process my account. Went on the mobile app and had to pay my bill as a guest!
No options on app
No information on pick up status
Horrible Service
They honestly just suck at doing what you pay them to do…. Which is collect trash. To make sure my trash is on the curb when it’s supposed to, next to all the other dumpsters and they still don’t pick it up is… quite literally insane. After the 4th failed pick up in a 3 months and random price differences I went with another trash service who picks up my trash before I even wake up the next day. They forget to get your trash but send you collections letters when you miss one payment. Especially when they sign you up on autopay!!!?!?!
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Charge Fee
I’m unhappy with WM’s merchant fee. Most merchant fees are under 1% typically around half a percent or even square charges 2.6%, not sure why waste is charging 10% merchant fee or service fee however you wanna phrase it
Time
Pick up was at 0830, now it’s 0730. I depend on a certain time. Haven’t picked up in two weeks. Need an alert when they are on the way.
