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My WM

My WM

by Waste Management, Inc.

71K ratings
479 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • October 7, 2013
  • June 12, 2026

Features

Developer

Waste Management, Inc.
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About

Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.

✓Pay bills and view payment history
✓Track pickup schedules and report missed pickups
✓Manage multiple service accounts
✓Request container repairs and roll-off services
✓Update profile and communication preferences
✓View holiday schedules and weather alerts
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What users say

Summarized from real user reviews of My WM. Based on 71K reviews and a 4.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • ⭐Excellent customer service
  • 📅Full-featured and functional app
  • 🚚Reliable pickup service

Negative things

  • 🔒Unreliable autopay and billing issues
  • 🚫Lack of communication and missed pickups
  • 🤖Buggy and unresponsive app
  • 💰Excessive and unexplained price hikes
See all reviews

What's New in My WM

7.6

June 12, 2026

Enhanced account linking with improved security measures for a safer and more secure experience. Includes bug fixes and minor performance improvements to enhance overall app stability and usability.

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User reviews

Most RecentHighest RatedLowest Rated

Ambiguous Charges

I closed my account May 13th. I was paid through June 1st. Waste container was picked up June 2. I then received an invoice for services June through August. After MULTIPLE attempts to have charges explained, I was told the charges were for waste container pick up and energy charges. This was the first time charges were explained. Definitely not happy about charges but can accept them. If at all possible I will not do business with waste management again.
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DrrebbyDrrebby

The worst

Was over charged and double charged more times to count! The biggest scam I’ve ever fallen victim to!
JfreedsyJfreedsy

Ms Engler

I’ve fallen ill and they have continued to work with me and when my trash wasn’t picked up they came back and got it I’d recommend them to anyone and have
Kitten2694Kitten2694

TOO EXPENSIVE

I understand costs are incredibly expensive. I can’t afford paying $200 plus for trash pickup
MADDMockMADDMock

Payment Method

Won’t let you update payment method, keeps kicking me out once I try to enter my zip code.
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See 474 more reviews

Developer apps

WM Bale Route
WM Bale Route

by Waste Management, Inc.

💼 Business

(1)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes when trying to view invoices

Bug

Profile editing functionality not working

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

3 requests

Ability to report missed pickups directly in the app

Feature

More transparent billing and pricing information

Feature

Improved communication on service changes and delays

Feature

FAQ

What can I do with the My WM app?

The My WM app allows you to manage your waste and recycling services. You can pay your bills, enroll in autopay or paperless billing, view payment history, and track your pickup schedule. It also enables you to report missed pickups, request extra pickups, and manage your service account details.

How do I sign up for the My WM app?

Getting started is easy. You can log in with your existing wm.com email and password. If you haven't created a My WM online account yet, you can complete the first-time registration directly through the app.

Is the My WM app free to use?

Yes, the My WM app is free to download and use. There are no subscription fees or in-app purchases required to access its core features for managing your waste and recycling services.

What kind of services can I manage for roll-off customers?

For roll-off customers, the app allows you to request a roll-off pickup, view your roll-off history, and copy or resubmit pickup requests. You can also request a removal or relocation of a roll-off container, and edit or cancel existing roll-off requests.

What if I have questions or need help with my service?

If you need assistance or have questions about your service, you can contact WM directly by emailing mywm@wm.com. The app also provides options to contact customer support and request container repairs.