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My WM

My WM

by Waste Management, Inc.

73K ratings
496 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • October 7, 2013
  • July 24, 2026

Features

Developer

Waste Management, Inc.
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About

Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.

✓Pay bills and view payment history
✓Track pickup schedules and report missed pickups
✓Manage multiple service accounts
✓Request container repairs and roll-off services
✓Update profile and communication preferences
✓View holiday schedules and weather alerts
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What users say

Summarized from real user reviews of My WM. Based on 73K reviews and a 4.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • ⭐Excellent customer service
  • 📅Full-featured and functional app
  • 🚚Reliable pickup service

Negative things

  • 🔒Unreliable autopay and billing issues
  • 🚫Lack of communication and missed pickups
  • 🤖Buggy and unresponsive app
  • 💰Excessive and unexplained price hikes
See all reviews

What's New in My WM

7.7

July 24, 2026

Stay informed with an improved Roll-Off tracking experience, including enhanced ETA updates. Bug fixes and minor improvements

User reviews

Most RecentHighest RatedLowest Rated

Billing

I cannot understand the payment system, and to contact you, you don't have a phone number
123455$&)(((,123455$&)(((,

What is going on?!!!

You had all the information I had two accounts that you collected from the correct information. Why did you revert back to a defunct account? I don’t appreciate this one more time and I’m going to look at other companies. I should have never received this notice you were being paid fine. Why did you revert back to another card number? What is going on here? People don’t need this!!!
Disgusted !!!
Show more
THE "JOEJOE"THE "JOEJOE"

Unable to request trash pick up

I have my trash set to whenever I request it and there is no option to request it on the app. I also always get an error message when I click on “container repair”. This app is kinda trash, pun intended.
Arin LArin L

Extra pick up

I just had one. Now around in circles and no extra pickup online
egardeneregardener

My WM

It’s just very user friendly. And the customer service representatives are so nice and kind!!
Capitol One appCapitol One app
See 491 more reviews

Developer apps

WM Bale Route
WM Bale Route

by Waste Management, Inc.

💼 Business

(1)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes when trying to view invoices

Bug

Profile editing functionality not working

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

3 requests

Ability to report missed pickups directly in the app

Feature

More transparent billing and pricing information

Feature

Improved communication on service changes and delays

Feature

FAQ

What can I do with the My WM app?

The My WM app allows you to manage your waste and recycling services. You can pay your bills, enroll in autopay or paperless billing, view payment history, and track your pickup schedule. It also enables you to report missed pickups, request extra pickups, and manage your service account details.

How do I sign up for the My WM app?

Getting started is easy. You can log in with your existing wm.com email and password. If you haven't created a My WM online account yet, you can complete the first-time registration directly through the app.

Is the My WM app free to use?

Yes, the My WM app is free to download and use. There are no subscription fees or in-app purchases required to access its core features for managing your waste and recycling services.

What kind of services can I manage for roll-off customers?

For roll-off customers, the app allows you to request a roll-off pickup, view your roll-off history, and copy or resubmit pickup requests. You can also request a removal or relocation of a roll-off container, and edit or cancel existing roll-off requests.

What if I have questions or need help with my service?

If you need assistance or have questions about your service, you can contact WM directly by emailing mywm@wm.com. The app also provides options to contact customer support and request container repairs.