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My WM

My WM

by Waste Management, Inc.

75K ratings
568 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • October 7, 2013
  • September 25, 2026

Features

Developer

Waste Management, Inc.
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About

Manage your waste and recycling services conveniently from your mobile device. Pay bills, track pickups, report issues, and manage your account details. This app simplifies service management for residential and roll-off customers.

✓Pay bills and view payment history
✓Track pickup schedules and report missed pickups
✓Manage multiple service accounts
✓Request container repairs and roll-off services
✓Update profile and communication preferences
✓View holiday schedules and weather alerts
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What users say

Summarized from real user reviews of My WM. Based on 75K reviews and a 4.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • ⭐Excellent customer service
  • 📅Full-featured and functional app
  • 🚚Reliable pickup service

Negative things

  • 🔒Unreliable autopay and billing issues
  • 🚫Lack of communication and missed pickups
  • 🤖Buggy and unresponsive app
  • 💰Excessive and unexplained price hikes
See all reviews

What's New in My WM

7.8

September 25, 2026

Improved ETA tracking experience for Roll off customers Bugs and Minor improvements included

User reviews

Most RecentHighest RatedLowest Rated

No account

Confused about how to have an account
But i pay my bill for the service as a guest so i am okay with it being paid either way -just wish i could create account ! Thank you
tiptopacrestiptopacres

Fee for trash can pick up

Ridiculous fee of $95 for trash can pick ups and Fees for recycling issues. Glad we are done with them!
tfgharrtfgharr

Missed Delivery impossible to report with App

Tried many ways to figure out how to report
Missed pickup finally had to search for phone number online
frmacchulofrmacchulo

How an app with no in-app customer service has almost 5 stars is questionable, no?

This app is horrible. It's slow, there is NO HELP options at all, not even a phone number or even the bare minimum "chat with AI" option other services use. 2 weeks without trash pickup, yet can't report their mistakes in their own app. Worthless junk with Astroturfed app rating
SoCalBassPlayerSoCalBassPlayer

Piss poor company

I got behind on my payment and made a payment for over half and then they didn’t continue picking up my trash for the past 3 weeks and continued charging me for service. I am canceling my trash service with them and going with a different company.
DshooterjDshooterj
See 563 more reviews

Developer apps

WM Bale Route
WM Bale Route

by Waste Management, Inc.

💼 Business

(1)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes when trying to view invoices

Bug

Profile editing functionality not working

Bug

Inconsistent information between app and website

Bug
✨

Requested Features

3 requests

Ability to report missed pickups directly in the app

Feature

More transparent billing and pricing information

Feature

Improved communication on service changes and delays

Feature

FAQ

What can I do with the My WM app?

The My WM app allows you to manage your waste and recycling services. You can pay your bills, enroll in autopay or paperless billing, view payment history, and track your pickup schedule. It also enables you to report missed pickups, request extra pickups, and manage your service account details.

How do I sign up for the My WM app?

Getting started is easy. You can log in with your existing wm.com email and password. If you haven't created a My WM online account yet, you can complete the first-time registration directly through the app.

Is the My WM app free to use?

Yes, the My WM app is free to download and use. There are no subscription fees or in-app purchases required to access its core features for managing your waste and recycling services.

What kind of services can I manage for roll-off customers?

For roll-off customers, the app allows you to request a roll-off pickup, view your roll-off history, and copy or resubmit pickup requests. You can also request a removal or relocation of a roll-off container, and edit or cancel existing roll-off requests.

What if I have questions or need help with my service?

If you need assistance or have questions about your service, you can contact WM directly by emailing mywm@wm.com. The app also provides options to contact customer support and request container repairs.