Link Account
Using the app is a waste of my energy and time. Putting in the correct information to “link account” does nothing but ask me to do it all over again!
I have called support services and thought it was fixed. But, nope it’s not.
I have called support services and thought it was fixed. But, nope it’s not.
Terrible
No account information available even when I refresh
App has its quirks “somtimes” like any app but it’s worked fine
Yall complaining about the app when u can just sign into browser it works way better or call them n do it over phone simple . Apps can b buggy but as of recently last 6 months ive had 0 issues making monthly auto pay on the app n 30$ a month no contract for 300/300
Atrocious App
One would think an internet provider would make a decent app. It’s difficult to use- and that’s when it works. It takes forever to load and today it’s been loading for over five minutes. I simply want to pay my bill and can’t even do that.
App Stinks
Updating my review to highlight how terrible the app is, thankfully my service has been fixed. For months, it had been impossible to start a chat as tapping the bubble leads to a blank page. Want to check if there’s an outage? The “check” button the app tells you tap isn’t even a button, it’s just text on the page. There’s apparently self help options users can do such as rebooting their network from the app but that option is also not visible anywhere. Ziply has known about this issue since I’ve spoken DIRECTLY with their social care team and have clearly done nothing to fix these issues.
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Response from developer
Hello. We want to look into this for you. Can you please send us an email at socialcare@ziplyfiber.com at your earliest convenience? Thank you.
