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PSE

PSE

by Puget Sound Energy, Inc

186 ratings
157 reviews
🔧 Utilities
☀️ Weather
Free

Details

  • Released
  • Updated
  • November 5, 2014
  • March 31, 2026

Features

Developer

Puget Sound Energy, Inc
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PSE screenshot #1 for iPhone
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PSE screenshot #3 for iPhone
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Reviews summary↘︎
⭐157
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🔄6+ apps
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❓5 answered
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About

Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.

✓Check account balance
✓Make bill payments
✓Report power outages
✓Track outage restoration times
✓Manage personal preferences
✓Start, stop, or move service
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What users say

Summarized from real user reviews of PSE. Based on 186 reviews and a 1.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Convenient for tracking outages
  • 💡Helpful outage map feature
  • 👍Easy to use for bill payment

Negative things

  • 🐛Frequent login issues and crashes
  • 🔍Inaccurate or missing outage information
  • 📵Unreliable during power outages
  • 💤App becomes unusable after updates
See all reviews

What's New in PSE

5.1.2

March 31, 2026

Outage experience enhancements and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

No Apple Pay

This app is pretty much identical to the website. It does not offer Apple Pay despite being an iOS app.
Steve FrogSteve Frog

Clunky web app, not a real native app

This app feels amateurish and unfinished. It comes across as a quick band-aid fix where a basic web app was simply wrapped and pushed out as a “mobile app,” rather than something thoughtfully designed.

Navigation is clunky, performance is inconsistent, and the overall user experience shows the developers don’t really understand mobile app design fundamentals. Simple tasks take too many steps, interface is dated and unpolished.

What makes this especially disappointing is that this is coming from a region that prides itself on tech talent.

Customers rely on this app for essential services. This needs a complete redesign with real native development, not another patch layered on top of a web page.
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HTTP 503HTTP 503

Awful

This app terrible! Can’t even log in, all you get is an error message!
Mstab65763Mstab65763

App needs to support landscape orientation on an iPad

Nice that it works on an iPad at all, but app forces portrait orientation making the use of the app awkward at best. I’m sure your crack team of developers can figure it out? Maybe a bit of AI coding would help? 🤨
Mr. BergleMr. Bergle

Ongoing issues with no end in sight

App throws errors more often than not. Has for years. Constantly checking back in just to see if I can pay this bill should be a major priority for any company that wants to stay in business… oh wait PSE doesn’t have competition it’s a monopoly. Doubt they read reviews. Also, when the power goes out the outage map is a joke. I don’t recommend this app however it’s the only way to pay a bill with them.
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Lost it all 123Lost it all 123
See 152 more reviews

User experience

🐞

Reported Bugs

3 issues

App freezes when trying to log in

Bug

Outage map does not show current outages

Bug

Keeps logging users out unexpectedly

Bug
✨

Requested Features

3 requests

Support for Apple Pay and digital wallets

Feature

Ability to schedule future bill payments

Feature

Improved outage status updates and ETAs

Feature

FAQ

What can I do with the PSE app?

The PSE app allows you to manage your utility account on the go. You can check your balance, pay your bill using various saved payment methods, and update your account preferences like paperless billing or due dates. It also provides tools to report power outages and track their restoration status.

How do I pay my bill through the app?

You can pay your bill with just one click after securely saving your preferred payment method. Accepted methods include eCheck, debit, credit, PayPal, or Venmo. The app allows you to review prior month's charges and make payments easily.

Can I report or track power outages?

Yes, the app enables you to easily report power outages in your neighborhood. You can view outage status on a map by searching an address, city, or ZIP code, and check on estimated restoration times. You can also set preferences to receive outage notifications via email, text, or phone.

Is the PSE app free to download and use?

Yes, the PSE app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a completely free service for users.

What if I need to start or stop my service?

The app allows you to manage your residential service directly. You can initiate requests to start, stop, or move your service through the application, providing a convenient way to handle these account changes.