PSE vs My Astound
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PSE
Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.
- Check account balance
- Make bill payments
- Report power outages
- Track outage restoration times
- Manage personal preferences
- Start, stop, or move service
Read full descriptionHide full description
The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone
My Astound
Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
- Pay Astound Bill
- Check Tech Arrival Time
- View Account Balance
- View Bills (PDF)
- Enroll in AutoPay
- Play Voicemail Messages
Read full descriptionHide full description
My Astound allows customers to manage Astound accounts from iPhone and iPad devices easily and securely. Astound customers can manage their Astound account quickly and securely with the following functionality: Pay your Astound Bill Where's My Tech? Check the status of your tech's arrival time! View Account Balance View Bills – up to 12 months via pdf Enroll in AutoPay Enroll in Paperless Billing Enroll in SMS Notifications Check Recent Calls made by your Astound phone Play Voicemail Messages left for your Astound phone Update Billing Address Update Contact Email Address Update Security Information The features on this application are only available to Astound customers or those pending an Astound installation.
Screenshots
Verdict
The clearest difference is rating: PSE at 3.9 against My Astound's 1.6. PSE also leads on update cadence (every 3 months vs every 35 months). My Astound's advantage is ratings volume (109 vs 14). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PSE holds the better App Store score, 3.9 against 1.6. That said, the two scores are not equally well evidenced: My Astound has 109 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 14% of PSE's written reviews are positive against 8% of My Astound's.
PSE ships an update every 3 months, My Astound every 35 months. The most recent releases landed on September 18, 2026 and September 13, 2026 respectively.
| Parameter | PSE | My Astound |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (14 ratings) — better | 1.6 (109 ratings) |
| Positive reviews | 13.9% of reviews — better | 7.8% of reviews |
| Number of ratings | 14 | 109 — better |
| Update frequency | Every 3 months — better | Every 35 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 229 MB | 16 MB |
| Age rating | 4+ | 4+ |
| Developer | Puget Sound Energy | RCN Telecom Services, LLC |
Customer experience
PSE
My Astound
User reviews
PSE
From 14 App Store ratingsWhat we love
- 🚀 Convenient for tracking outages
- 💡 Helpful outage map feature
- 👍 Easy to use for bill payment
Room to improve
- 🐛 Frequent login issues and crashes
- 🔍 Inaccurate or missing outage information
- 📵 Unreliable during power outages
- 💤 App becomes unusable after updates
My Astound
From 109 App Store ratingsWhat we love
- 👍 Allows bill payment
- 👍 Can set up autopay
- 👍 Can enroll in text notifications
Room to improve
- 🐛 App crashes on launch
- 🐛 Blank screen on login
- 🐛 No modem/router management
- 🐛 No service status or outage reporting
- 🐛 Inconsistent billing and price increases
Bugs and requests
PSE
Reported bugs
3 issues- App freezes when trying to log in
- Outage map does not show current outages
- Keeps logging users out unexpectedly
Requested features
3 requests- Support for Apple Pay and digital wallets
- Ability to schedule future bill payments
- Improved outage status updates and ETAs
My Astound
Reported bugs
54 issues- App crashes on launch
- Blank screen on login
- Voicemail PIN error
- No list of incoming calls
- Website inaccessible via Safari
Show 49 moreShow fewer
- Cannot download statements
- Does not allow autofill
- Inconsistent billing and price increases
- App is useless for account/billing
- Cannot sign in or see app function
- Apps and website do not sync
- Error box for voicemail PIN
- Voicemail PIN error
- Blank screen on app entry
- Cannot see balances or report outages
- Foreign agents with poor comprehension
- App only provides billing and statement info
- Lacks modem speed and health info
- Hidden fees and price hikes
- No help to customers
- Barebones application
- Does not allow device management
- Speed tests cap out at lower speeds
- Cannot download PDFs
- Limited to billing app
- Misleading representatives
- Unclear breakdown of fees
- Bill is different every month
- App UI/UX design needs improvement
- Hidden fees and scam pricing
- Company representatives lie
- No documentation for deals
- Unhelpful voicemails
- Cannot access business account
- App crashes immediately
- Server error
- Username/password incorrect error
- False advertising on preview images
- Less features than previous version
- App should be called 'pay Astound bills'
- No reboot button in app
- App only collects money
- New app is garbage
- Less product for same price as Comcast
- Account locked error for voicemails
- Double charging and stealing money
- Random price increases and outages
- Long hold times for cancellation
- Rep hung up to avoid bad review
- Impossible to get cancellation receipt
- Shoddy equipment since rebranding
- Billing department issues
- Service getting slower
- No effort to retain loyal customers
Requested features
20 requests- Add modem/router management features
- Include service status and outage reporting
- Provide VOIP features like call lists and voicemail access
- Allow downloading of statements
- Enable autofill for credit card payments
Show 15 moreShow fewer
- Improve UI/UX design
- Add modem speed and health information
- Allow users to check internet speeds
- Enable modem reboot functionality
- Add a feature to alert users of service outages
- Improve app accessibility for all tools
- Add ability to manage devices connected to the network
- Add account information and statements to the main screen
- Allow users to add or modify services
- Allow users to configure the modem
- Add features from previous app version
- Provide clear breakdown of fees and surcharges
- Allow users to reset modem/router
- Add dark mode option
- Advanced analytics dashboard
In-app purchases
PSE
No in-app purchases
My Astound
No in-app purchases









