Just stay away
My service was going in and out my bill kept rising randomly every other month. I had them replace the line and it still was always going down. I got a new service that is more reliable and when I called to cancel Astound it took me over 10 minutes of saying no to deals, they kept trying to give me money off. Then the rep hung on the line because they didn’t want a bad review. They also told me it was impossible to get any type of evidence or receipt that I canceled my service.
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Not working
The app is not working. After logging in, it shows a white box with the logo on top and a purple box on the bottom. There is no content. I am worried that an internet provider couldn’t get the basic technology right.
Yogi
Great service !
Customer review
Best service & price in the county
Double charging and stealing money!!!!!
Woke up this morning to find out I’ve been billed twice! With a late fee!!!! Not late as I am on auto pay and always have been. The rep I spoke to via live chat tried to lie and said I didn’t pay last month nor this month. Had to pull up my bank statement then their tone quickly changed to “we apologize this is a system error” riggghtttt so you were going to try and gaslight me into believing I didn’t pay??? I wonder how many people you all take advantage of that don’t keep up with their finances!!! I promise you don’t want to hear from my lawyer
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Not Astounded
If you want random price increases, outages all the time, and when you call in for customer support, you get a 45 second ad before it even starts directing your call then this service is for you.
Horrible company
I read a few comments about customers bills being inconsistent and prices raised with no explanation, it’s all true. From the beginning I’ve been having issues with billing with this company. I signed up for autopay 2 months ago to avoid late fees and make sure my bills were paid on time. Today I get an invoice for $155 I talked to an agent she said it’s because my card expired meanwhile the card I have on file does not expire until next year and I’ve had no issues making purchases with it many other places. No email no notice that my payments have not been fulfilled just a whopping 155 invoice 2 months later. My rate is $50 per month and yet every charge to my account for the last 4 months has gone significantly over. This company is a scam period. All the reviews are 100% truthful I’ve been experiencing every awful thing that has been previously posted.
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App is useless
The app shows nothing on the main page and has been like this for about two years. You can’t access anything regarding your account or your billing.
App doesn’t load or work at all
New customer or well I hope, but first day download, can’t sign in or even see what the app does, if the website or app doesn’t load, I’m not sure how to pay a bill when I’m actually charged
Will not let me do less than a full star.
Horrible company since they became astound. When they were rcn they were better. Since they became astound it’s been shoddy equipment a billing dept that can never seem to get their act together and the apps and website do not sync. And service keeps getting slower and harder to load pages but they sure do keep jacking up the prices. Unless your a new customer of course then u get the lower prices and they roll out the red carpet they just don’t want to keep u as a loyal pay every mo th. Customer. They make no efforts to keep you.
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Bug with PIN to access voicemails and no list of calls makes this a useless app
UPDATE: DITCH THIS APP IF YOU WANT ANY VOIP FEATURES AND USE WEB PORTAL INSTEAD (voice.myastoundphone.net). While the developer response to this review avoided providing an answer, an Astound customer service agent responded to my escalated ticket and shared that this app will no longer have any VOIP management functions. The next release will remove the non-functional features related to VOIP calls and voicemails. I expect that's the fate for the unclear "uploaded" button / function, too.
--- original review ---
I want to use the app to check my voicemails and see what numbers are calling or have called. When selecting the voicemail button and entering the confirmed functioning PIN, it throws an error box related to "update_attribute" and a bunch of "nil" results for "feature_vm: 1".
Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app!
--- original review ---
I want to use the app to check my voicemails and see what numbers are calling or have called. When selecting the voicemail button and entering the confirmed functioning PIN, it throws an error box related to "update_attribute" and a bunch of "nil" results for "feature_vm: 1".
Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app!
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Bug with PIN to access voicemails and no list of calls makes this a useless app
I want to use the app to check my voicemails and see what numbers are calling or have called. When selecting the voicemail button and entering the confirmed functioning PIN, it throws an error box related to "update_attribute" and a bunch of "nil" results for "feature_vm: 1".
Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app!
Why doesn't the app provide a list of phone numbers who have called?!? That's such an elementary function for a VOIP app!
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Response from developer
Hello, and thank you for sharing this feedback for the MyAstound app! We want to ensure that the app is working without errors. Please email us at social_reviews@astound.com with "Review" in the subject so we can work to resolve the errors you are seeing. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email, as well as screenshots of all errors. Thank you for being a valued Astound customer! -Jackie
Liar
Promised you a price monthly but different price appeared on your bill. Calling the 24/7 hotline and nobody answered at all.
Voicemail does not work
When I press the voicemail button it prompts me for my pin. I enter pin and get an error message with a red exclamation point!
trash
this app sucks just see for yourself.
Never Works
The app always just gives me a blank screen. I’ve checked if it needed updated, deleted the app and redownloaded it and it still gives me the same results.
I’d like to see my balances and report outages, although I can’t do any of that with a blank screen upon entering the app.
I’ve been forced to set up autopay which is something I normally do not like to do, because I can’t pay through the app.
I’d like to see my balances and report outages, although I can’t do any of that with a blank screen upon entering the app.
I’ve been forced to set up autopay which is something I normally do not like to do, because I can’t pay through the app.
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Online customer service is worse than an insurance company
If this review was about the tech that shows up at your house, it would be five stars. But it’s not, it’s about terrible online service. First you waste time chatting back-and-forth with a AI robot that seems to have technology from 10 years ago, …you have to keep changing your question to get an answer. Then it finally connects you to a live agent, who is obviously not American because they call you “ dear Steve” or” Mr. Steve”.. It goes back-and-forth between those two salutations. All I wanted to do is change the password on my modem administration, but the foreign agent, although he could understand English, could not comprehend what I was asking or what he was answering. Then after repeating the same problem several more times to him in very simple English he said he had to change the password. After five minutes he says he cannot get into my modem . What a joke – Very frustrating. If this app is as good as their customer service don’t bother downloading it
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Bet
Bro, 75$ a month for 80mb download. AT&T 1333mb download, 65$ a month.
Don’t trust anything this company said
Don’t trust anything this company said. Unprofessional and greedy. You can expect nothing from what they said and what they really do. And forget about the whatever review email, didn’t get things resolved. But if you start to download the app, which means you already have the service, I guess too late to cancel. stay away unless you are rich and don’t care about $$$
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Worthless App
The app only provides billing and statement information. The app should include ability to reboot the modem and information regarding modem speed and health like that provided by nearly all other internet providers. Not a useful app.
