PSE vs Ziply Fiber
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PSE
Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.
- Check account balance
- Make bill payments
- Report power outages
- Track outage restoration times
- Manage personal preferences
- Start, stop, or move service
Read full descriptionHide full description
The PSE app provides easy access to your account when you're on the go. Check your balance and make a payment with just one click. Track & report power outages in your neighborhood and check on restoration times, all in the palm of your hand. Manage your account: • Review your account balance, prior month’s charges and pay your bill • Use and securely save your preferred payment method – eCheck, debit, credit, PayPal or Venmo • Manage personal preferences - select your desired bill due date or enroll in paperless billing • Change or update your account security, including password and security questions • Start, stop or move your residential service Stay informed about outages: • View outage status on the map, searching by address, city or ZIP code • Easily report an outage • Set your preferences to receive outage notifications by email, text or phone
Ziply Fiber
Manage your internet service account with ease. View and pay bills, track orders, schedule appointments, and upgrade your service speed. Get instant support through live chat and access troubleshooting guides.
- View and pay bills
- Manage automatic payments
- Schedule/reschedule appointments
- Track pending orders
- Upgrade service speed
- Live chat support
- Troubleshooting solutions
Read full descriptionHide full description
Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps. *You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login The App allows you a growing set of options for self-service, including: • View & pay bill • Set up/manage automatic payments • Compare past bills • Appointments/Service: View, reschedule or cancel • View pending orders and track progress • Upgrade service speed without a phone call (and, in some cases, without new equipment) • Chat with live agents • Update profile information, add users, or link additional Ziply Fiber service accounts • See top troubleshooting solutions • Get notified when Fiber is available at your address *Coming soon: self-service troubleshooting tools and live outage notifications As always, we appreciate your feedback and do read these reviews to fuel future roadmap items. MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.
Screenshots
Verdict
The clearest difference is rating: PSE at 3.9 against Ziply Fiber's 1.6. Ziply Fiber's advantage is ratings volume (141 vs 14). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PSE holds the better App Store score, 3.9 against 1.6. That said, the two scores are not equally well evidenced: Ziply Fiber has 141 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 14% of PSE's written reviews are positive against 10% of Ziply Fiber's.
PSE ships an update every 3 months, Ziply Fiber every 6 weeks. The most recent releases landed on September 18, 2026 and September 21, 2026 respectively.
| Parameter | PSE | Ziply Fiber |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (14 ratings) — better | 1.6 (141 ratings) |
| Positive reviews | 13.9% of reviews — better | 9.6% of reviews |
| Number of ratings | 14 | 141 — better |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 229 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | Puget Sound Energy | ZiplyFiber |
Customer experience
PSE
Ziply Fiber
User reviews
PSE
From 14 App Store ratingsWhat we love
- 🚀 Convenient for tracking outages
- 💡 Helpful outage map feature
- 👍 Easy to use for bill payment
Room to improve
- 🐛 Frequent login issues and crashes
- 🔍 Inaccurate or missing outage information
- 📵 Unreliable during power outages
- 💤 App becomes unusable after updates
Ziply Fiber
From 141 App Store ratingsWhat we love
- 👍 Simple and streamlined interface
- ✅ Easy account linking and bill viewing
- 📱 Convenient mobile access to account information
- ⚡ Quick payment processing when working
Room to improve
- 🐛 Persistent loading and refresh errors
- ❌ Non-functional chat feature
- 🔌 Frequent crashes and freezing
- ⏱️ Extremely slow performance
- 🚫 Login issues and authentication failures
Bugs and requests
PSE
Reported bugs
3 issues- App freezes when trying to log in
- Outage map does not show current outages
- Keeps logging users out unexpectedly
Requested features
3 requests- Support for Apple Pay and digital wallets
- Ability to schedule future bill payments
- Improved outage status updates and ETAs
Ziply Fiber
Reported bugs
17 issues- Blank page when tapping chat bubble
- Check outage button is non-functional text
- Infinite 'Something went wrong. Click refresh' loop
- Content fails to load or constantly refreshing
- Payment processing stalls at 75% progress bar
Show 12 moreShow fewer
- App freezes during payment method addition
- Account linking repeatedly fails or wipes out
- Login credentials rejected despite working on website
- App crashes when accessing payment section
- Duplicate payment charges
- Autopay not processing
- Notifications not sending despite being enabled
- Account activation message loops indefinitely
- Slow page load times (minutes to open)
- Blank loading screens that never complete
- Password recovery email not updating
- App won't update to latest version
Requested features
8 requests- Outage checking tool that actually works
- Network troubleshooting and quick-fix tools
- Horizontal/landscape orientation support for tablets
- Reliable push notifications for billing alerts
- Functional chat support within app
Show 3 moreShow fewer
- IP address release tool in toolbox
- Better account management features
- Improved notification system
In-app purchases
PSE
No in-app purchases
Ziply Fiber
No in-app purchases









