Not working all of a sudden
App No longer working and support is not available
DO NOT USE APP - Broken machines, useless “customer service,” no response in days
Two washers and a dryer in our building have been broken for several days now. Both washers have stagnant, standing water sitting in them — it’s starting to smell. We reported this through the app’s support/ticket system days ago and have heard NOTHING back. No confirmation, no ETA, no follow-up. Several of us tenants have called separately and gotten the same silence.
The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched.
If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers.
The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched.
If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers.
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Would give it negative stars if I could
I usually do not write reviews but I’ve been dealing with this horrible app with horrible customer service with horrible machines too long. Costs an arm and leg to wash and dry your cloths but I hope you weren’t expecting your clothes to be clean or dry because neither one is gonna happen with their awful machines. 9/10 I pull my clothes out of the washing machine and they are soaking wet. I have seen other tenants absolutely lose their mind when they walk out of the laundry room because of how awful their machines are. It’s like I paid someone $3 to just soak my clothes as much as possible while not even having the decency to clean them. Submitted maintenance requests for it to be fixed twice i believe and never heard anything back. If your apartment uses H wash mobile just find a laundry mat close by instead. Almost guarantee it will be cheaper and less of a headache to deal with instead of this dog turd with blue coloring calling themselves a company.
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This app sucks
Worst laundry app I’ve ever had to use
The worst
The worst Landry machine! Always cost tons of money to dry clothes! And add extra money always don’t give me extra time! So expensive! Sometimes my clothes turned out even more dirty than before washing!
