Unreliable and slow
App takes way too long to load. Randomly forgets your card information and won't accept it after inputting multiple times. Poorly optimized. Don't even bother trying to update information if your laundry room is in a basement with no wifi. Horrible app and not useful
R
Why is it so expensive and why cant i add less than 10 dollars. I can't help but think of this as a scam.
Constantly broken
Awful app, machines keep breaking they say they can’t refund me
Not working all of a sudden
App No longer working and support is not available
DO NOT USE APP - Broken machines, useless “customer service,” no response in days
Two washers and a dryer in our building have been broken for several days now. Both washers have stagnant, standing water sitting in them — it’s starting to smell. We reported this through the app’s support/ticket system days ago and have heard NOTHING back. No confirmation, no ETA, no follow-up. Several of us tenants have called separately and gotten the same silence.
The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched.
If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers.
The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched.
If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers.
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