My WM
It’s just very user friendly. And the customer service representatives are so nice and kind!!
Great Service
Always appreciate the excellent service we have had! We always know our bins will be emptied on the same day each week! Thank you!
More like a waste of time
Waste Management is the absolute worst. If someone in a leadership position sees this and wants to have a real convo I’d welcome it. I’m sick of being ignored. My feedback and issues go nowhere and have not been resolved.
They suck but no real options
Price gouging ever since buying out rays prices have steadily increased over $50 increase on my bills since taking over
TERRIBLE
We just moved into a new neighborhood and tried to start trash and recycling service. I was able to set up new service for trash. But the old trash cans were never removed and we never received a new one from waste management. And there is absolutely no way to talk with anybody about getting a recycle bin and figuring out the old trash / recycling cans. It is kind of ironic that their service is trash!
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Worst trash service ever
Absolutely the worst company I have ever dealt with. Price constantly increases. Dumpster gets damaged by drivers and they add extra fees for everything. I can’t wait till my contract ends…
Great app
I like the simplicity and how user-friendly the payment app is. It is convenient and easy to use.
Unsatisfied
I will not do autopay again until you change your policies. I have had issues with setting up and later trying to change autopay methods. Last time my bank account changed and WM kept trying to charge my old account EVEN though I had submitted new account info.
Price and satisfaction
Probably won’t be a waste management customer much longer. Prices keep increasing and I’m not particularly impressed with the service.
Easy
The app makes paying my bill easy and quick
Info lacking
There are no payment due dates or explanations for additional payments.
WM is a joke
Don’t waste your time. Call Standard Waste. They’re cheaper per week and pick up twice per week.
Haven’t paid in 12 mos
Not only did I get a bill in the mail for $121.83 but online it states I haven’t made a payment in 12 months! That’s BS since they would have stopped picking up my garbage a long time ago! Need to get their $/?! together!
Ambiguous Charges
I closed my account May 13th. I was paid through June 1st. Waste container was picked up June 2. I then received an invoice for services June through August. After MULTIPLE attempts to have charges explained, I was told the charges were for waste container pick up and energy charges. This was the first time charges were explained. Definitely not happy about charges but can accept them. If at all possible I will not do business with waste management again.
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The worst
Was over charged and double charged more times to count! The biggest scam I’ve ever fallen victim to!
Ms Engler
I’ve fallen ill and they have continued to work with me and when my trash wasn’t picked up they came back and got it I’d recommend them to anyone and have
TOO EXPENSIVE
I understand costs are incredibly expensive. I can’t afford paying $200 plus for trash pickup
Payment Method
Won’t let you update payment method, keeps kicking me out once I try to enter my zip code.
auto payment
I have set up auto pay several times but with out success. I am still getting notices of past due
0
Inform us that they will be a price increase next time
