Bleh just like their service
Horrible interaction takes forever and is very clunky to navigate
Terrible service
WM constantly skips our weekly pick up, it’s very difficult to get ahold of the company, price per month is never the same. They only still get our money because we have no other option.
Link account
Can’t link my account
Debit card prices
To pay my bill with card costs $9.99 that’s ridiculous and highway robbery.
payment
WM doesn’t understand that people living paycheck to paycheck might get behind and need garbage disposal pickup
Need phone numbers
There is apparently no easy way to get a live person on the phone. This should be an option
Trash
They never pick up my trash. I always have to send in a request . And I’m honestly ready to shut down my account and not pay for the fee to close it .
Overpriced
82 a month is too much
Terrible app, terrible company.
The app is outdated and nonfunctional. It does not leverage modern notifications and the companies customer service is the worst I’ve ever dealt with. Absolute garbage.
Service pause
I get zero notifications of my service being paused.
Pick up
My can is commonly skipped and I deal with trying to get my can serviced. Which they don’t do until the following Monday, a day before my next scheduled pick up on Tuesday. When they don’t pick up, the system shows “can serviced” on scheduled day.
Nice driver but bad repair team
Horrible service on container repair Call the company few time for repairment. Nothing happen.
WM
Buen servicio.
SImple
No more paper. No difficult app to navigate. Easy! Easy!
Mediocre at best... like their services
Their web and Mobile app are simply extensions of their poor quality services. This company's contract with Alameda County frankly only exists because the county supervisor just has not bothered to invite competition.
The problems with this app are those directly related to that of development (and reflect the continuing poor quality service altogether by this company) which completely ignores platform standards published by the platforms the developer claims it is compatible with but especially as regards ADA compliancy.
Examples: Fields that are supposed to display data in the paper based invoice this company provides to customers are labeled differently in their app. Labels for data such as “Zip Code” are non standard (app = “postal code” / invoice on paper = “zip code”) making the match confusing to customers. The app seems to not immediately understand how to go to the server used for storing data, retrieve and fill in that data on the native app. Users seem to need to manually enter the data — copy/paste via web browser is disabled entirely while in the app (user has to use a native app such as Apple Notes, for example, to copy and paste that data in order to then enter it into the WM app).
These are standards Apple and Google state clearly are required and expected of developers in developing and deploying products that meet those platform UX standards. While it may very well be that WM simply failed to PROPERLY test such standard use scenarios before deploying, that fact is yet another example of the lack of professionalism in the development of this native app.
Adherence to UX standards especially of the platforms a product is claiming to function on is not an afterthought or extra; it will make or break a product and ultimately cause an entire business to fail.
The problems with this app are those directly related to that of development (and reflect the continuing poor quality service altogether by this company) which completely ignores platform standards published by the platforms the developer claims it is compatible with but especially as regards ADA compliancy.
Examples: Fields that are supposed to display data in the paper based invoice this company provides to customers are labeled differently in their app. Labels for data such as “Zip Code” are non standard (app = “postal code” / invoice on paper = “zip code”) making the match confusing to customers. The app seems to not immediately understand how to go to the server used for storing data, retrieve and fill in that data on the native app. Users seem to need to manually enter the data — copy/paste via web browser is disabled entirely while in the app (user has to use a native app such as Apple Notes, for example, to copy and paste that data in order to then enter it into the WM app).
These are standards Apple and Google state clearly are required and expected of developers in developing and deploying products that meet those platform UX standards. While it may very well be that WM simply failed to PROPERLY test such standard use scenarios before deploying, that fact is yet another example of the lack of professionalism in the development of this native app.
Adherence to UX standards especially of the platforms a product is claiming to function on is not an afterthought or extra; it will make or break a product and ultimately cause an entire business to fail.
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Crooking
Horrible and they keep jacking up the price and believe in price gauging there always better options
Useless app
Can’t even chat with anyone on app when issues happen, and trying to call the customer service line its impossible to get any help or through to anyone
Keep having issues
We keep having issues I’ve always paid on time in full or extra. I usually pay at the beginning of the month this month. I happen to pay more towards the middle and end and they have my bill double the amount claiming that some of that is for next month, which I’m not sure why November’s bill would be posted in October but I think it’s ridiculous to have my bill showing twice the amount saying I owe that in October when I’ve always paid more than do or at least do on time
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Pay doesn’t reflect service
The pay is way too high for one can. Then all the stipulations that comes with larger items. What am I paying 80 bucks for? Trash man used to be a man’s job. Now they got their wrist cocked behind their hips.
Payments
Every time there’s a payment due it increases its getting ridiculous
