Terrible company terrible service use literally anyone else
Hate this company - no one can see each others info - the quoted me 66 and charged me 90 after 3 months ago saying the payment was zeroed out
Invoices late
The invoices are issued very late every month—usually on the 10th, 11th, or even the 12th—whereas they should generally be issued within the first 3 days of the month. Thank you!
Terrible communication
This company does not respond to billing, service, or quality questions or communications. There is no phone number on the website so I can speak with a real person. The text alerts kick me out after a week. There is no regular online invoicing so bills are a surprise. Somehow they bill me for $5 or $6 but it gets returned. I cannot edit my payment method for auto payments, only delete and that screws things up, too. I think? The auto payments have issues because I cannot update my debit account’s expiration date but it won’t let me add my bank. The app is terrible, text notifications do not work, paperless billing is nonexistent, billing is unclear, and the person who picks up our items is rude.
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Great Unless You Want To Make A Payment
This app works for giving information, but whenever you want to actually make a payment, you have to go to their website instead. It never allows you to scroll down to complete the payment. It’s so frustrating.
Thief
You charge for services not rendered. If you don’t do a pick up you should not charge as if you had. You have the technology to know if you did a pick up or not. Does not matter if I’m the reason you didn’t do the pickup. I don’t use the service as much as it is scheduled for. Yet you have no options for intermittent pick up.
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Don’t look at customer issues and hardships as important
Do not work with the customer. Poor customer service… Always makes any adjustments hard.
Inconsistent payment system
Some months, the credit card payment goes through, other times, it fails. Same card, different results.
I’ve tried Mastercard, Visa, and Amex cards but they still fail. When will you fix this issue?!?!
I’ve tried Mastercard, Visa, and Amex cards but they still fail. When will you fix this issue?!?!
Price
Price is way to high and double the price
No account
Confused about how to have an account
But i pay my bill for the service as a guest so i am okay with it being paid either way -just wish i could create account ! Thank you
But i pay my bill for the service as a guest so i am okay with it being paid either way -just wish i could create account ! Thank you
Fee for trash can pick up
Ridiculous fee of $95 for trash can pick ups and Fees for recycling issues. Glad we are done with them!
Missed Delivery impossible to report with App
Tried many ways to figure out how to report
Missed pickup finally had to search for phone number online
Missed pickup finally had to search for phone number online
How an app with no in-app customer service has almost 5 stars is questionable, no?
This app is horrible. It's slow, there is NO HELP options at all, not even a phone number or even the bare minimum "chat with AI" option other services use. 2 weeks without trash pickup, yet can't report their mistakes in their own app. Worthless junk with Astroturfed app rating
Piss poor company
I got behind on my payment and made a payment for over half and then they didn’t continue picking up my trash for the past 3 weeks and continued charging me for service. I am canceling my trash service with them and going with a different company.
Thieves
Waste Management are thieves,hopefully you will go bankrupt.Charging $75 to pick up the trash can simply because we moved is a ripoff.
Terrible customer service
Terrible customer service
Payment
It took me forever to figure out how to pay this, can I get the one option, pay bill?
No issues
The payment and billing are easy to use, and my waste pickup is on time each week. Who could ask for more?
Unsatisfied
I don’t like the took the trash hoppers. Now I always have extra trash that doesn’t fit in the can . They only run once a week
Service fee
When you been a long time customer and forgot to pay bill and the WM cuts off service for one day the reinstates the next day, and then you try calling to see if they can just wave the reconnection service fee. And was told they could not do nothing about it. And this is probably the only happen once . Most other companies would waive the fee. This is why I’m giving a 1 star . Also, the garbage was getting picked up the whole time. and the garbage can was at the end of the road. So I don’t understand why there was a service fee to reconnection.
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No Contact
On the new WM app there is no way to contact these people except through the app so a senior Neighbor, who needs help cannot get help from this app. Ridiculous.
