Worst service
Worst experience. Always server error. Taking too much time for starting charge. I lost some amount due to their application issue. Still not refunded. No proper customer support. Very bad experience
Refund and account closure
They are not refunding the amount and non of the privacy policy or terms and conditions working, report an issue button not working
App crashes whoever I try to top up
I would like to use the App but it is crashing whenever I try to top up. This App is being used on iOS, please address the issue asap.
Worst service
Worst aftercare service,not even picking up the call
Extremely disappointing experience – wallet balance being withheld
I requested GO EC to deactivate my account and refund the unused balance in my wallet because I no longer require the service and was unable to use the wallet balance.
Their response was that my wallet had ₹48, but they refused to refund it because, according to them, their “Privacy Policy” requires a minimum balance of ₹50 for a refund and that the ₹48 would be treated as a non-refundable administrative charge.
What is particularly concerning is that I checked GO EC’s publicly available Privacy Policy, and I could not find any clause mentioning a ₹50 minimum refund threshold or a provision allowing GO EC to retain balances below ₹50 as an administrative charge. Their published policy primarily deals with personal-data protection and privacy rights.
If such a condition actually exists, GO EC should clearly provide the specific policy/terms, clause number, and the version of the terms that were applicable when I deposited the money.
This is not about ₹48. It is about the principle of holding a customer’s unused money without clearly demonstrating the contractual basis for doing so.
A company promoting itself on trust, reliability and transparent operations should be transparent about how customers’ wallet balances are handled. GO EC itself describes transparency as one of its core values.
Very disappointing customer experience.
Their response was that my wallet had ₹48, but they refused to refund it because, according to them, their “Privacy Policy” requires a minimum balance of ₹50 for a refund and that the ₹48 would be treated as a non-refundable administrative charge.
What is particularly concerning is that I checked GO EC’s publicly available Privacy Policy, and I could not find any clause mentioning a ₹50 minimum refund threshold or a provision allowing GO EC to retain balances below ₹50 as an administrative charge. Their published policy primarily deals with personal-data protection and privacy rights.
If such a condition actually exists, GO EC should clearly provide the specific policy/terms, clause number, and the version of the terms that were applicable when I deposited the money.
This is not about ₹48. It is about the principle of holding a customer’s unused money without clearly demonstrating the contractual basis for doing so.
A company promoting itself on trust, reliability and transparent operations should be transparent about how customers’ wallet balances are handled. GO EC itself describes transparency as one of its core values.
Very disappointing customer experience.
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App crashing
The app crashes when I try to load cash on my account. I am unable to use the charger because of this.
Not optimised
It’s not optimised and some areas same background colour in icons also like back button like that it’s not readable
And not optimised
It’s just feel like android app convert to ios then uploading
Very bad feeling for using
For android it’s working fine but in ios not well
And not optimised
It’s just feel like android app convert to ios then uploading
Very bad feeling for using
For android it’s working fine but in ios not well
Really worst app
The app is not build for users… not an ui friendly product lot of bugs
Notification Spamming
I am getting notifications for every charger outage, reset, or maintenance throughout Kerala? Its spamming my phone with notifications of these.
App not allowing to change the charge timing
After the app update I’m unable to charge beyond 2 hrs.
Reliable, Easy to use and highly useful app.
The app has been really helpful on unexpected journeys.
My view
All good only facing problem is trip planner .
Route planner showing charging station must needed !
Route planner showing charging station must needed !
Easy to use
👍
