Horrible Customer Service/Paid for a service and never received.
Avoid GoFar.
I cancelled my subscription years ago after never receiving the logbook I had paid for, yet they continued charging me anyway.
When I requested a refund, they flatly denied it, claiming there was no evidence that I had ever tried to cancel. I then had to waste my own time digging through years of emails to prove I had contacted them and requested both a cancellation and a refund.
The best part? Once I finally provided my own evidence, they suddenly decided they needed to "review my account history" before processing my refund. So apparently they can access my account history after all. If they were capable of reviewing it now, why wasn't it reviewed before they rejected my claim and made me do all the work?
I paid for a service that was never delivered, had to create my own logbook by hand for tax purposes, and then spent years fighting to stop being charged and to get someone to take my complaint seriously.
This is some of the worst customer service I've ever experienced. Instead of investigating a customer's account properly, they put the burden on the customer to prove their own records wrong. A simple cancellation should never turn into years of unnecessary charges, endless emails, and excuses.
Save yourself the frustration and spend your money with a company that actually supports its customers.
I cancelled my subscription years ago after never receiving the logbook I had paid for, yet they continued charging me anyway.
When I requested a refund, they flatly denied it, claiming there was no evidence that I had ever tried to cancel. I then had to waste my own time digging through years of emails to prove I had contacted them and requested both a cancellation and a refund.
The best part? Once I finally provided my own evidence, they suddenly decided they needed to "review my account history" before processing my refund. So apparently they can access my account history after all. If they were capable of reviewing it now, why wasn't it reviewed before they rejected my claim and made me do all the work?
I paid for a service that was never delivered, had to create my own logbook by hand for tax purposes, and then spent years fighting to stop being charged and to get someone to take my complaint seriously.
This is some of the worst customer service I've ever experienced. Instead of investigating a customer's account properly, they put the burden on the customer to prove their own records wrong. A simple cancellation should never turn into years of unnecessary charges, endless emails, and excuses.
Save yourself the frustration and spend your money with a company that actually supports its customers.
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Connect issues
GOFAR will not connect or log Milagros as it should, no warning that it isn’t connected
Not performing as it should
Disappointing that it doesn’t measure as it should all the time. Maps/locations often missing
Great idea but faulty
Be careful - this is a great idea but it doesn’t support all vehicles - it would be great if there was a checklist prior to someone purchasing the item before hand to save a lot of wasted time - I have a hilux sr5 2007 did the check (which was only known about once I had the item in my Ute and spent the money) but apparently even though the site allows you to check compatibility then gives you a cert to say your vehicles compatible - when it isn’t - there’s a force download option which apparently updates the device but nothing changed - 1 star because as a business owner making sure services doesn’t lead to inconveniences is what matters most
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Time Saver!
I absolutely LOVE this system! It’s so easy to use and has saved me an incredible amount of time. The support team is outstanding - they don’t just help, they go above and beyond. Highly recommend!
Response from developer
Thank you very much for your 5-star review!
Great app, but missing a web version
I really like the GoFAR app — I’ve been using it for about a year now and it’s been very helpful. However, I find it very disappointing that there’s no web version available. All the data stays stored only on the phone, and I can’t access any of the information from my computer or iPad. Please consider developing a web app! Many other platforms offer both web and mobile versions, which makes it much easier to download reports and manage data.
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Mick
Love the app work 3 jobs two in disability also can’t remember anything so app helps tracking my incompetence no need to do it immediately the app logs all travel and I can slot it into to personal or business when I have free time love it.
Response from developer
Thank you very much for your 5-star rating!
My experience so far
Trying to get hold of support so difficult, just sends you to a frequently asked page.
Spent 45 minutes trying to get this to connect the first time on my Samsung s25 in my Isuzu dmax 2023 have had the subscription for 2 months and has successfully logged 1 trip trying my iPhone it connects to the device and doesn’t log anything
Spent 45 minutes trying to get this to connect the first time on my Samsung s25 in my Isuzu dmax 2023 have had the subscription for 2 months and has successfully logged 1 trip trying my iPhone it connects to the device and doesn’t log anything
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Gofar-king awesome
Great little piece of kit. Makes life a bit easier.
Definitely worth the $$
Definitely worth the $$
Better than expected
I’ve been using the GOFAR for about a month now. I haven’t taken it to an accountant yet but I don’t foresee any issues. It’s been working great, I love that I can even track the locations I’ve been to and the fuel I purchase.
I also gave the Ray a crack, I’m surprised by how much I like it, I originally thought I’d get annoyed at it, but funnily enough I’ve made kind of a game with it, how long I can keep it blue. Admittedly my brain still can’t help but think red makes it go faster.
And today it did me a solid. I recently bought a new used work van and switched the GOFAR over (I have had some issues getting it to properly switch but I’m sure if I contact customer service I can get it sorted out) but after switching it over I got alerts that cylinders were misfiring, sure enough after a trip to the mechanics, the spark plugs were gone along with a few other issues.
Can’t really fault it on anything, great product, easy to use and surprisingly effective.
I also gave the Ray a crack, I’m surprised by how much I like it, I originally thought I’d get annoyed at it, but funnily enough I’ve made kind of a game with it, how long I can keep it blue. Admittedly my brain still can’t help but think red makes it go faster.
And today it did me a solid. I recently bought a new used work van and switched the GOFAR over (I have had some issues getting it to properly switch but I’m sure if I contact customer service I can get it sorted out) but after switching it over I got alerts that cylinders were misfiring, sure enough after a trip to the mechanics, the spark plugs were gone along with a few other issues.
Can’t really fault it on anything, great product, easy to use and surprisingly effective.
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Not Working
New service and cannot get the thing to connect to my phone with the data.
Account management
The app appears to be very awkward to manage your account and subscription service, you would think it would be all able to be done on a single portal, other than that it’s a great app.
Easily useful.
Been using this app for a number of years and it does the job super well. Add fuel receipts and assign trips and tags in a few taps. Export of data makes tax time easy too. Highly recommend.
Mediocre product and Terrible customer service.
Mediocre product and Terrible customer service. Returned mine for a refund as I found the functionality very limiting. As soon as the item was delivered to them they ceased all communication.
I have sent them 5 emails to confirm when my refund will be processed with no answer.
it’s now been 2 weeks so I guess I’ll have to take it up with fairtrade
I have sent them 5 emails to confirm when my refund will be processed with no answer.
it’s now been 2 weeks so I guess I’ll have to take it up with fairtrade
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Night colours please
You’ll get the extra star when you add night colours
Dark Mode needed
Fantastic app, this is of dark mode quite badly now it has been quite some time since it was suggested.
For those having intermittent connection issues, I needed an updated module from GOFAR then it worked every time.
For those having intermittent connection issues, I needed an updated module from GOFAR then it worked every time.
Response from developer
Hello, thank you for sharing your feedback. We are sorry that we could not yet introduce the dark mode – it is still on our roadmap, but with a small team, we must prioritise heavily. And in case you experience any further issues, please get in touch with us at support@gofar.co.
Decent app needs improvements
I have been using the paid product for over 6 months now. While its is very convenient to log odo, fuel and trip tags , there are some issues.
1 :- connectivity issues. Bluetooth pairing often gets crashed making the dongle not communicating to the app and takes multiple app restarts to fix it.
2.let’s say you have a scenario where you car you are driving a replacement car while your car is getting repaired. As soon as you add secondary car in the app if automatically takes your primary car off the subscription limiting your ability to access the primary car’s trip data. When you contact support they would delete the new temp car from system so trips taken on that is gone.
3. I have realised recently that despite the trips being marked as personal, it is still showing as business trips when generated through business export. Also when exporting the report, the odometer total doesn’t always add up to what total number says on top of the report.
4. If you’re doing some sort of parcel delivery / food delivery which requires multiple power off and on, then it struggle to keep up with the short trip.
5. They only have email support which makes things harder to explain over the email thread. There is no call support.
1 :- connectivity issues. Bluetooth pairing often gets crashed making the dongle not communicating to the app and takes multiple app restarts to fix it.
2.let’s say you have a scenario where you car you are driving a replacement car while your car is getting repaired. As soon as you add secondary car in the app if automatically takes your primary car off the subscription limiting your ability to access the primary car’s trip data. When you contact support they would delete the new temp car from system so trips taken on that is gone.
3. I have realised recently that despite the trips being marked as personal, it is still showing as business trips when generated through business export. Also when exporting the report, the odometer total doesn’t always add up to what total number says on top of the report.
4. If you’re doing some sort of parcel delivery / food delivery which requires multiple power off and on, then it struggle to keep up with the short trip.
5. They only have email support which makes things harder to explain over the email thread. There is no call support.
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Response from developer
Hello, thank you for sharing your feedback. We need your collaboration to resolve some of the issues you are experiencing. Could you please respond to the email that our customer support sent? Regarding point 4 of your feedback, the app has a 'Split Trip' functionality that you can use to force a new trip to start immediately - perfect for the scenario you just described. You can access it on the app's home screen while a trip is being recorded. Regarding point 5 - our customer support tried calling you multiple times but unfortunately could not reach you.
Big fan
Absolutely love this app.
Makes managing fuel economy, keeping track of business trips and general car support ridiculously easy.
Would recommend to anyone who wants to simply and automatically keep track of the trips that you do in your car.
Makes managing fuel economy, keeping track of business trips and general car support ridiculously easy.
Would recommend to anyone who wants to simply and automatically keep track of the trips that you do in your car.
Not great
Early days but seems to miss trips. Need an unsightly cord to connect Ray unit not mentioned in marketing. Pretty dissatisfied at this point.
Cancelled my unlimited plan
Slap in the face to supporting them in startup stage
