Horrible Customer Service/Paid for a service and never received.
Avoid GoFar.
I cancelled my subscription years ago after never receiving the logbook I had paid for, yet they continued charging me anyway.
When I requested a refund, they flatly denied it, claiming there was no evidence that I had ever tried to cancel. I then had to waste my own time digging through years of emails to prove I had contacted them and requested both a cancellation and a refund.
The best part? Once I finally provided my own evidence, they suddenly decided they needed to "review my account history" before processing my refund. So apparently they can access my account history after all. If they were capable of reviewing it now, why wasn't it reviewed before they rejected my claim and made me do all the work?
I paid for a service that was never delivered, had to create my own logbook by hand for tax purposes, and then spent years fighting to stop being charged and to get someone to take my complaint seriously.
This is some of the worst customer service I've ever experienced. Instead of investigating a customer's account properly, they put the burden on the customer to prove their own records wrong. A simple cancellation should never turn into years of unnecessary charges, endless emails, and excuses.
Save yourself the frustration and spend your money with a company that actually supports its customers.
I cancelled my subscription years ago after never receiving the logbook I had paid for, yet they continued charging me anyway.
When I requested a refund, they flatly denied it, claiming there was no evidence that I had ever tried to cancel. I then had to waste my own time digging through years of emails to prove I had contacted them and requested both a cancellation and a refund.
The best part? Once I finally provided my own evidence, they suddenly decided they needed to "review my account history" before processing my refund. So apparently they can access my account history after all. If they were capable of reviewing it now, why wasn't it reviewed before they rejected my claim and made me do all the work?
I paid for a service that was never delivered, had to create my own logbook by hand for tax purposes, and then spent years fighting to stop being charged and to get someone to take my complaint seriously.
This is some of the worst customer service I've ever experienced. Instead of investigating a customer's account properly, they put the burden on the customer to prove their own records wrong. A simple cancellation should never turn into years of unnecessary charges, endless emails, and excuses.
Save yourself the frustration and spend your money with a company that actually supports its customers.
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Connect issues
GOFAR will not connect or log Milagros as it should, no warning that it isn’t connected
Not performing as it should
Disappointing that it doesn’t measure as it should all the time. Maps/locations often missing
Great idea but faulty
Be careful - this is a great idea but it doesn’t support all vehicles - it would be great if there was a checklist prior to someone purchasing the item before hand to save a lot of wasted time - I have a hilux sr5 2007 did the check (which was only known about once I had the item in my Ute and spent the money) but apparently even though the site allows you to check compatibility then gives you a cert to say your vehicles compatible - when it isn’t - there’s a force download option which apparently updates the device but nothing changed - 1 star because as a business owner making sure services doesn’t lead to inconveniences is what matters most
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Time Saver!
I absolutely LOVE this system! It’s so easy to use and has saved me an incredible amount of time. The support team is outstanding - they don’t just help, they go above and beyond. Highly recommend!
Response from developer
Thank you very much for your 5-star review!
