Blood Boiling
I initially registered online for an appointment, but it mentioned an app that was available so I canceled the registration on there app, figuring it would be more convenient. WRONG.
I can’t complete my registration because it says I need to allow access to my camera or photos, but that’s not even an option when I go to the settings; there’s no states available to select when entering your address; there are no races or ethnicities to select; and you can’t submit a message for feedback because it just gives you an error.
When reading the reviews, it looks like these problems have existed going back Several years so it seems there’s no interest in improving the app so why not just get rid of it altogether because it is absolutely useless?
I can’t complete my registration because it says I need to allow access to my camera or photos, but that’s not even an option when I go to the settings; there’s no states available to select when entering your address; there are no races or ethnicities to select; and you can’t submit a message for feedback because it just gives you an error.
When reading the reviews, it looks like these problems have existed going back Several years so it seems there’s no interest in improving the app so why not just get rid of it altogether because it is absolutely useless?
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Bad App Design
App straight up doesn’t work, I got stuck with it in an endless loop of using FaceID. Once I broke out of that and went to login it kept saying my password I had recently save to my Passkey wasn’t correct. I tried the website. The website also wouldn’t accept my password. So I try resetting it. The email I instantly opened to reset my password was supposedly no longer valid. App and website are not horribly built.
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Not Great
This app seems riddled with bugs and simply foes not function correctly.
So many glitches
App is broken in so many ways: When trying to take a photo of ID/insurance, flow to enable camera access is broken. Clicking next button to update insurance info in profile is broken. And many similar issues. Giving 2 stars, because at least you can book appointments. (But you can’t change time or cancel them!)
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Bugs
Missing lots of needed iOS capabilities like accessing my calendar, photos, etc. it asks me to grant access but then there is no way to do so.
Buggy
It keeps asking me to approve permissions but launching the wrong settings on my phone so I can’t approve anything. If you want me to upload my ID for the tenth time then you tell me to approve camera permissions but then you launch general App preferences guess what camera isn’t in there and I have no means of granting permissions you don’t request. iPhone 17 pro max
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Needs an update
This app is no longer able to request privacy permissions like access to the camera or photos, making preregistering for my appointment impossible. I had to do it through the website. Resetting my password also came with an expired token, so I had to log in as a guest
App useless
I have tried to use this app numerous times. It will
not find my pharmacy, cannot find me in the system, although, I am. Cannot retrieve my account with forgot password. Tells me to register online, I try, and it does not recognize my Medicare number. The whole app
is buggy This should be easy, but has wasted a couple of hours of my time.
not find my pharmacy, cannot find me in the system, although, I am. Cannot retrieve my account with forgot password. Tells me to register online, I try, and it does not recognize my Medicare number. The whole app
is buggy This should be easy, but has wasted a couple of hours of my time.
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Buggy setup
The app wouldn’t let me save my insurance information. It also misidentified my location to select a pharmacy.
New
The app was very easy and simple to register and easy and quick
First time user
It looks user friendly.
Trash
This app is useless. I couldn’t get it to take a picture of my insurance card. I rescheduled an appointment and got a text saying it was rescheduled but then got a notification of the appointment about to start with the original time. I went into the app only to find that it never actually rescheduled. So I tried canceling the appointment and the indicator just kept spinning. …The app is completely non-functional.
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Nothing works
The app gives an error when trying to look up my Anthem insurance. When trying to upload my ID, it redirects me to a random app permissions screen that doesn't allow me to give the app access to my camera; clicking the "browse gallery" button to direct upload a photo doesn't do anything. I gave up at this point.
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Nobody tested this at all
Face ID doesn't work. Camera access doesn't work. Photo upload for ID and medical cards doesn't work. You can schedule an appointment - I think? - and that's it. Everything else in here is broken. This app should be pulled from the store. If I could give zero stars, I would.
App Missing Stuff
Requires camera access>no way to grant access - Requires drop down menu selection>no options in the drop down menu. A bunch of questions have drop down menus with nothing in them. I couldn’t even get past the second page of registration. What is this?
Useless App That Needs a Major Fix
I don’t know what’s going on with this app, but it’s basically allergic to functioning. Face ID won’t work, password reset emails come with expired tokens, and when I finally manage to log in, every step of registration freezes like it’s personally offended I’m trying to use it.
It completely stalls after I enter my insurance info. If I skip it, the app refuses to let me continue or even pick a location. And apparently, there are no locations in my entire city which is funny because I can see them all just fine on your website.
The website works great. The app, however, feels like it’s stuck in beta testing from 2012. Please fix it or pull it from the App Store until it can actually do what it’s supposed to.
It completely stalls after I enter my insurance info. If I skip it, the app refuses to let me continue or even pick a location. And apparently, there are no locations in my entire city which is funny because I can see them all just fine on your website.
The website works great. The app, however, feels like it’s stuck in beta testing from 2012. Please fix it or pull it from the App Store until it can actually do what it’s supposed to.
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Buggy
1. It is not able to recognize the proper “Anthem” insurance company, even though it works in a browser. There is no Anthem option in the drop down, either you have to select Anthem/BCBS other state or BCBS (Anthem); both fail. I wonder how much they have tested this app for different options.
2. When it allows you to ship verification, it gets hung up on subscriber (patient) screen. If you skip verification, you should not even be prompted for this
3. Even though the location is properly configured, once I login to the app, it keeps telling me to change the location settings. I’m using the latest iOS 18.x on iPhone 11
Hoping developers take note of these, fix and test thoroughly.
2. When it allows you to ship verification, it gets hung up on subscriber (patient) screen. If you skip verification, you should not even be prompted for this
3. Even though the location is properly configured, once I login to the app, it keeps telling me to change the location settings. I’m using the latest iOS 18.x on iPhone 11
Hoping developers take note of these, fix and test thoroughly.
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Doesn’t Work
This app does not work. Every time I try to add insurance the app will not allow me, however there are no errors. I cannot add my doctors office, I cannot register, I cannot add my child’s information, I cannot add my pharmacy. One bug after another. Even when I go into the Urgent Care they state the app does not work. Why have an app that does not work.
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Constant error messages
I tried syncing my medical records after a visit today. Got an “error, something went wrong message.” Tried to contact the clinic. After typing out my message, went to submit and another “Error, something went wrong”message. Literally nothing on this app works.
Barely useful, many tech issues
Makes you wonder if there was any testing. Contact form (for support) doesn’t work so I can’t even complain directly to them. It won’t accept insurance ids. I hesitate to try to do anything else. What’s the point.