GOJO User Reviews

Customer Experience

Positive experience48.9% of reviews
Neutral3.4% of reviews
Negative experience47.7% of reviews

~ Based on 88 written reviews from the US App Store.

Is GOJO Safe?

GOJO - Book a ride appears safe based on user ratings. AppsHunter Safety Score for GOJO is 95/100.

This assessment is based on 98 user ratings, with an App Store average of 5/5.

Safety Analysis

100.0% of ratings point to a safe experience
0.0% of ratings suggest some concerns
0.0% of ratings point to a risky experience

~ Based on 98 App Store ratings for GOJO.

Is GOJO Legit?

GOJO - Book a ride appears to be a legitimate app. AppsHunter Legitimacy Score for GOJO is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Gojo

pelayanan Ramah

bgs

driver ramah

gojo

drivernya gak lama, dan murah

Penilaian

aplikasi sangat bagus dan sangat mendukung.terbaikkkk

reivent gacor

bagus mantap

bagus

driverny ramah dan cepat

gojo

pelayanan baik

gojo

pelayanan baik

Good Gojo Kendari

Pelayanan bagus dan harganya murah, driver bersih wangi dan rapi😍

Bad apps

Topped up some amount few years ago and cannot withdraw it back since the place I stayed didn’t have any gojo drivers. So I leave the apps on my phone unused. When I tried to open it today, my account is deleted from the apps

Gojo cabang kendari

Teruntuk admin dan staf lainya yg mengelola applikasi ini. Mohon diperhatikan drivernya, Albar setidaknya di jaga etikanya dalam mengetik “sangat murah lucu”. Ini maksudnya apa yah? Saya kira aplikasi ini mmng ada voucher diskon untuk pengguna baru. Terus kita sdh di buat lama sekali menunggu dan dia tdk datang2. Sehingga kita cancel.
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price

the price is so cheap

Gojo Indonesia

Pelayanan terbaik, gojo is the best

Nice

A very nice app

Drivers are uninformed

Booked a ride 6 hours before. It was confirmed and I was assigned a taxi driver. Called him 20 mins before pick up time and he told me he was coming, however when I called 3 minutes past the pick up time, driver told me that he was uninformed of this booking. And he did not know how to cancel my booking.
Do better Gojo.
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Please stop spamming goodmorning customers !

Its a 1 star because who in the right mind keeps sending good morning good afternoon to my sweet gojo customers . Its stupid and its pointless. I cant mute the notification incase i need to be notified about my deliveries. At this point i would rather not use the app

Cannot sign up

I was recommended this app as an alternative to Grab. It is unbelievably bad. I needed to sign up and the verification sms never arrive even after I retried multiple time. Every time i hit resend the wait became longer. It was 280 sec in my last attempt. A big thumbs down

Always Disappointing

I’ve tried the app three times just to see the trend of their services. The pinned location does not match the correct address. I have to explain to the drivers the pinned location is correct and wrote in the driver’s note the street address. They don’t seem to read the driver’s note. I have booked an advanced ride to pick me up at 7:05 am, but the car arrives 20 minutes late. I was late for my work that day because of this stupid app. Also, it’s annoying that they ask for payment at the drop off area and I told them it’s via wallet. Don’t these drivers check the app? I’ve wasted a lot of effort and time in this app. I don’t plan to use it again
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Unreliable, money is kept by them

I have over 80rm stuck in my gojo wallet. Money is stuck because you can never get a ride. I've emailed asking for a refund but did not get a response.

Don't offer rides if you don't have them.

Need to improve a lot

In my experience this app is a useless piece of red on my home screen.

I wonder how they have such a high rating because that is the initial reason why I decided to try it on a day when grab fees were particularly high. I saw some other reviews stating that they used it in KL center but the waiting time is very(very very) long.

Personally, I downloaded it almost a year ago and I never got to use the RM20 I topped up. I tried using it several times but there is never ONE driver available and I would also wait for 15min Max then just drop it. Maybe it's the area I stay in? I'm not sure. I tried contacting the customer service about it and no course of action was taken. The only reason for this issue they came up with is that Gojo is still unpopular.

Regardless, I wouldn't recommend it because what is the use of it? Decoration?

I advise the developer to warn users if there is not a single driver in their area before they top up. The same way grab does when inconvenience like rain will prevent the food from arriving.

Good luck
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