Use better vendor software
Fiserv literally offers an app that has card controls built into the main app, which also uses location-based security. MERCO credit union in Merced does this and they’re like 1/100 the size of G1. How are they a such a large credit union but still manage to offer subpar services. If they don’t get way better by the end of 2023 I’m switching banks. G1 been acting like Chase for quite some time now anyway…
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Glitchy
I was able login with no issues, but now it gives an error “unable to authenticate…”. Luckily, I’m about to still access my card controls the G1 main app 🤷🏼♀️.
Always Has Issues
Every time I try to log in it has issues. What good is it if I can never access it. Fix it, test it, then put it out for the public. Stop using us as a test bed for something that doesn't work. The App has earned its Low Ratings.
Used to work great
This app used to be perfect. Now transactions go through even when the card is locked.
Golden 1 card control
No ability to send email alerts. If you set a card control, you are likely to set a monthly spending limit far below your credit card limit
Can’t Update Card
I can’t update/ edit my card.
I also called Customer Service and the first rep tried to help then transferred to another rep and still could not help.
I also called Customer Service and the first rep tried to help then transferred to another rep and still could not help.
Stops sending notifications after a while
This is a good card to have when you want to be notified when your partner spends. It worked at first for a few weeks, then it just stops notifying me. I went into the settings to change the notifications but the only thing that works is to uninstall and reinstall the app.
Response from developer
We appreciate your feedback.
Useless App
The app keeps crashing, can’t even log in.
Just doesn’t work
Every time I try to add a card or a trip plan to the app I end up having to call the support line, half of those calls route me to a silent hold… I’ve given up on using this and just call the main line for travel alerts now. It would be great if it worked but as of this morning I’ve tried using the app 4 times in the past year and it hasn’t worked correctly once. It’s a shame because Golden1 typically has great customer service.
Based on the developer response I reinstalled the app. The result was mixed, I can set a trip plan for my card, but when I try to do so for my wife’s card I get an error popup that tells me to call. I can see the trip for her card that I previously called about so it’s not like the card info is missing in general. Maybe it just can’t handle joint accounts.
Based on the developer response I reinstalled the app. The result was mixed, I can set a trip plan for my card, but when I try to do so for my wife’s card I get an error popup that tells me to call. I can see the trip for her card that I previously called about so it’s not like the card info is missing in general. Maybe it just can’t handle joint accounts.
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Response from developer
Oh no! We are so sorry for the negative experience. If you haven't done so already, please try uninstalling this app and the mobile banking app, restarting your phone then reinstalling both apps and trying again. If you continue to have trouble, please let us know and we will investigate the issue.
Card control App doesn’t work
I’m using an XR iPhone. I took it to Golden 1 for the customer service lady to help me and she couldn’t fix it. I have uninstalled the app and downloaded it back on my phone and it still doesn’t work. Its not signing in. It ask for my debit card number which I added to the app and each time it tells me that “the registration process has been disconnected. I’ve called the phone number that came up on my screen, and the customer service person didn’t know how to fix it. So my last solution is to take my money out of Golden 1 and go to another bank and open a new account. I hate to leave you all with all the many years I’ve been your customer. None of my other banking apps give me any problems like this one do.
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Response from developer
So sorry for the negative experience! Please uninstall both this app and the Mobile Banking app, restart your phone and reinstall the new updated version of the apps. If the issue persists please email us at mbrsvc@golden1.com so we can investigate the issue.
Daily Spend Limit
Have been anticipating this new electric bike that i want, Set my spend limit to 3,000$. The bikes total price is 2,669$ and my card is declined every time due to “transaction exceeds daily limit. Tried upping the limit to 4,000$ and once again the same exact thing “exceeds daily limit”. i have enough money in my account so i don’t know what the problem is.
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Response from developer
Oh no! Please email us at mbrsvc@golden1.com so we can assist.
Still horrible mobile banking tools from G1
The app is a train wreck. Recent update locked me out of my account. It wanted me to enter my debit card number when logging in for the 1st time. Totally stupid!! And there was no “skip” to tap so basically I was locked out. I had to use browser to get back into my account. I realize G1 is a credit Union and CU’s generally have poor apps but this one really needs to come a long way before it can be anything better that a stupid wrapper for a bare bones browser version. C’mon G1!!
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Response from developer
So sorry for the trouble! Try uninstalling both this app and the Mobile Banking app, restarting your phone then reinstalling both apps.
Cannot stand the app!
The app rarely works! Logging in through safari or google isn’t any better. Something really needs to change. Might have to go back to Noble Credit union just so I can see my accounts. And I really don’t care for Noble. Somebody please help Golden 1!
Used to be great before the update
I never had any issues with this app before they did the huge overhaul. Now everything seems to be fine except one huge issue: I haven’t been able to mobile deposit a check - any check - since the update. Now I have to go to my branch every time I have a check to deposit, which is twice a month. I keep getting a “we are unable to recognize an endorsement” message every single time, and no matter what I do, I can’t get it to see that I have, in fact, correctly endorsed my check. Someone needs to fix this bug, especially as many people are having to quarantine and yet still need to be able to deposit money into their accounts.
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Response from developer
Oh no! So sorry for the trouble. Which iPhone model are you using? This will help us investigate the issue.
Multiple Golden 1 Apps now necessary rather than ONE
We have used Golden 1 for decades. Until the “updated” app, was able to activate all alerts as well as receive all other info using ONE app to perform most financial functions. This most recent Golden 1 app “upgrade” detracted from online performance rather than making any improvement. In comparing current this current Golden 1 app to 5 other financial instructions online access and user friendly apps, Golden 1 places a distant last. Golden 1 revision of their app was “NOT READY FOR RELEASE”! Requiring 3 apps to perform tasks previously provided by one is not an improvement.
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Response from developer
So sorry for the trouble!
Unable to log in for weeks!
Can’t use the app to log in, can’t use the website to log in “Service Unavailable” has been showing for WEEKS. Do not use this app or Golden 1 they are absolutely terrible.
What Happened??!! New Update Required.
Face ID and insta balance features are basically useless with the frequent need to put in passwords. I was just logged out mid transaction. Your team has to get this fixed. Your recent email apologizing for the issues is worthless without action.
Response from developer
Sorry to hear that! If you haven't done so already, please uninstall the app, restart your phone then reinstall the app. If you continue to have trouble, please email us at mbrsvc@golden1.com and include your iPhone model and iOS software version so we can investigate the problem.
This bank IT H
S not work for months I’m afraid to download any thing from ditto no thanks ! It took months for you to get it right. You need new it for help!
Too much update without help
I’m about the change banks because the update between the app and online make banking online unusable. You did this and didn’t care how it would affect your customers. Luckily I know I’m not alone. Remember, we’ve been members not customers.
Broken App
Cannot edit cards or delete card even after deleting app and reinstalling. Makes card useless if any information is initially entered incorrectly. Had to got to CU to get a new card.
