0 Stars
Golden Nugget has refused my PayPal withdrawal because my email doesn’t match the email I used for their site. They also want a statement on an account with little activity and doesn’t act as a bank for me. They waited two days to let me in on this secret after letting me deposit. Now it’s suddenly a problem. It’s like I’m dealing with customer service who has no clue how PayPal works, yet they’re getting paid to to handle transaction issues. I don’t have to use the same email for my PayPal and they have no right to tell me otherwise. Stay away from this site. This isn’t the first time I’ve had withdrawal issues with them, but it will definitely be the last. My next stop is the BBB and DGE to file complaints against them.
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ALL NJ ONLINE GAMING IN GENERAL
I simply have to agree with the most recent review for this online casino app. They take your money yet if you miraculously win they delay or won’t pay you without a big hassle and this is suppose to be regulated by the DGE here in NJ, as well as the other states they operate in. You can’t reach customer support or service. The player is only a number here at at many other so-called regulated NJ online casinos I’ve played at for years! They all pretty much could care less about the player no matter how much you’ve played there, or lost. The DGE is only there for the online or land based casinos , NOT for the players. So, if you have an issue and complain to those who “supposedly” watches over & regulates them, you’ll get no where. It’s hard enough to win in a land based casino but you’re much better off there than playing on line. Take it from me, as I have played at all of them but exclusively at Golden Nugget since the rollout of online gaming , although a “few” are a little better than the others but their only purpose is to separate the player from their money!
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Awful !
You never win here anymore, they may give you a win after you spend a ton of money and that’s just maybe, I think they’re all rigged to some degree but golden is definitely the worst. I was playing endless treasures and playing for a while. The thing was filled with the gold coins and all of a sudden of course there was an error and it restarted how ironic I continue to play and I played for quite some time I played for a while and never got the jackpot pic now that’s not the first time that’s happened where I’ve been playing for a while and all of a sudden got an error and had to restart. It’s so rigged it’s not even funny. This happened a few times on a couple different games you don’t get that error in the beginning it only happens after you’ve been playing for a while and the pot is filled with the gold coins and you’re close to getting the jackpot pick. Rigged isn’t even the word. they have screwed me over so many times that’s how they get away with it. That’s their loophole with their fake error messages among others. It’s ridiculous. I’m tired of them getting away with it. Deleting this app!!! Completely rigged they keep liking gaming enforcements pockets and they look the other way, thieves is what they are
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Awful !
You never win here anymore, they may give you a win after you spend a ton of money and that’s just maybe, I think they’re all rigged to some degree but golden is definitely the worst. I was playing endless treasures and playing for a while. The thing was filled with the gold coins and all of a sudden of course there was an error and it restarted how ironic I continue to play and I played for quite some time I played for a while and never got the jackpot pic now that’s not the first time that’s happened where I’ve been playing for a while and all of a sudden got an error and had to restart. It’s so rigged it’s not even funny. This happened a few times on a couple different games you don’t get that error in the beginning it only happens after you’ve been playing for a while and the pot is filled with the gold coins and you’re close to getting the jackpot pick. Rigged isn’t even the word. they have screwed me over so many times that’s how they get away with it. That’s their loophole with their fake error messages among others. It’s ridiculous. I’m tired of them getting away with it.
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The BEST online casino!!
Not sure why all the negative reviews, but I’ve god nothing but great things to say. Their site itself has more features than most (believe me, I’ve tried them all), you don’t have to open (aka download) a slot game, to view the stats- max./max bets, even the RTP is listed!! Makes it SO much easier when looking for new slots to play. Low wagering bonus requirement (usually 1x), zero issue withdrawing, even their customer service is nice, helpful, & competent! Definitely my new go to for online gaming. Excellent job Golden Nugget, thank you!
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I won 4 weeks ago. Still haven’t been paid
This is ridiculous, it should not take this long for me to receive the money I won. when you deposit they take your money instantly with no problem, but when it’s time to pay you all of a sudden I need to send photos of my license and a utility bill. And wait for that to be verified, and then wait for them to process my withdrawal, and then wait for the withdrawal to hit my account. Which has yet to happen almost a month after I won.
I’m starting to think I’m never going to see my winnings. Customer support agents all tell you the same thing and there is nothing they can do about it but escalate and wait.
I’m starting to think I’m never going to see my winnings. Customer support agents all tell you the same thing and there is nothing they can do about it but escalate and wait.
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Murr
Trying to sign up wasn’t hard .. but when they had to verify me .. all good .. thought it would be quick like I have seen before. They said 24 to 48 hours.. and no where on there says that and that should be up saying that .. and I got a little snippy.. so they blocked me but I have all the transcripts and I did apologize too and it’s wasn’t that bad .. and I know you can see the conversations too.. since then ignore me and seeing if the new document is good or not and nothing for days
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New layout stinks, withdrawing funds a pain!
PLEASE GO BACK TO THE ORIGINAL GN APP - SO MUCH BETTER!
Since (I believe) DraftKings took over GNs online gaming, the site layout isn’t what it used to be. Have to scroll thru a lot of games one by one instead of just looking thru the icons, many on same screen. Half the games are gone, some of my favorites. Stopped playing on this site for the most part. I play DraftKings as well but the original GN app always had a good/better layout, now… not so much … and the slots seem much tighter. Don’t win as much, or rarely win at all anymore. Maybe just luck of the draw or maybe it’s the new site. Please go back to the old layout. Was much more user friendly, IMO.
Updating review to add- withdrawing funds from this site is a pain. As mentioned, I play on other sites and I can withdraw right to the card I used to deposit, and typically have my funds in less than 24 hours, not GN. Beware. You cannot withdraw quickly nor can you withdraw to your debit card like the other gaming sites. Super annoying. This site was way better when GN actually ran it. Disappointed.
Since (I believe) DraftKings took over GNs online gaming, the site layout isn’t what it used to be. Have to scroll thru a lot of games one by one instead of just looking thru the icons, many on same screen. Half the games are gone, some of my favorites. Stopped playing on this site for the most part. I play DraftKings as well but the original GN app always had a good/better layout, now… not so much … and the slots seem much tighter. Don’t win as much, or rarely win at all anymore. Maybe just luck of the draw or maybe it’s the new site. Please go back to the old layout. Was much more user friendly, IMO.
Updating review to add- withdrawing funds from this site is a pain. As mentioned, I play on other sites and I can withdraw right to the card I used to deposit, and typically have my funds in less than 24 hours, not GN. Beware. You cannot withdraw quickly nor can you withdraw to your debit card like the other gaming sites. Super annoying. This site was way better when GN actually ran it. Disappointed.
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Worst customer service
Casino is ok, I agree with others after the new update it’s not as good anymore, alotnof games won’t load or glitch, I recently won a bonus round on a slot and at the very end right before they lid the win into your account the game froze, I had to close the game and go back in but now the game won’t open so I cannot get my bonus win, I’ve tried customer service several times the last couple days and I get NO response! Kind of ironic how this happened. I’ve had games freeze after winning bonus rounds at other casinos but I ALWAYS have been able to immediately go back into the game and the game will restore and give you your wins, this one will not open I’ve been trying for the last 3 days along with trying customer support it’s absolutely insane!!! I’ve played at several other online casinos and have NEVER had this happen, there’s just something not right with a lot of these online casinos, they are thieves, I don’t know how they get away with some of the crap they pull. Live chat is ALWAYS 30 min or more wait time, it’ll say less then after waiting a while the wait time goes up, doesn’t make sense, I’ve sent like 5 emails with no response, unless you have the entire day to wait on hold you may be able to get someone however i don’t have a entire day to wait on hold , it’s absolutely insane you can’t even get a email response back
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From my view - This Site is Super Tight and Brutal!!!
Anyone ever pay attention and notice that when you do not play on a online casino website often as in Golden Nuggets case here and you try a new casino slot game. You get a teaser win. You play it back. And then going forward if you try the same game again it tightens up incredibly and bonus payouts drop drastically also! All casino games in my “opinion” are 100% controlled and programmed based on how much players deposit and their financial status if the casino has knowledge of it. The random number generator is a bunch of crap in my view.
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Love the site but several things need improvement
I agree with the last reviewer. You can’t win anymore it seems. The bonuses and deposit matches are way too small relative to your play. It’s like pulling teeth to get a bonus after I’ve lost thousands of dollars here and have played here exclusively for many years now. That might change if I don’t start winning and getting treated better and according to my play. Every year my tax returns have thousands in losses. When will they let you win. How odd that you NEVER win on your weekly or monthly bonus. I rarely win on any drawings & giveaways. I can’t count the few times I won in many years. I like my VIP hosts but they could treat me much better for all I’ve lost here. Lastly, several games , especially, “Devine Fortune” continually malfunction & drop you whilst in play the you have to sign in all over again which I know the drop outs DECREASES your odds of winning. I’ve complained continually about GeoLocation dropouts & errors with that particular game & a few others but mainly the progressive game Devine Fortune. No one listens or has corrected the problems with Geolocation issues. I also talked to my FIOS provider Verizon & they told me I’m not the only one experiencing these near constant drop outs due to geolocation issues and they told me the problem with the online casino NOT Verizon or my connection!!
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Garbage Since “NEW” Update
Ever since GN made u update the app to the new interface more than 1/2 the games fail to launch. They open then immediately close saying there is a problem. The new change to the layout is absolutely horrible. Once the go to app for online gaming is now a useless piece of garbage. Not sure why every time something is good they find a way to screw it up with a “new and improved” update. Go back to th old layout. Stuff is hard to find and not user friendly. Here’s a winning bet, I bet this platform loses 30-40% of its customers to another online platform NOT affiliated with Golden Nugget! Horrible, just horrible
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Held money / poor support
I tried this app and placed $1000 deposit. To find out that the app actually didn’t work because there were multiple errors. I attempted to call customer service and use the chat feature which resulted in a whole time of 30 minutes and then ended phone call on their end. It’s been six days since I put the money in and six days since I withdrew the money. I have yet to receive the money in the PayPal account. The only correspondence that I received was through email. It didn’t respond to my inkquiry into why I hadn’t received my withdrawal yet, only, why I had withdrew my money so soon and hadn’t bet. I have used several other online casino/sports books where the deposit/withdrawal process takes a maximum of 48 hours. I am starting to get a little bit concerned with this process and think that maybe they don’t know what they’re doing. I would highly recommend staying away from this app.
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Annoyed
My apps on my phone were deleted Abd when I reinstalled Golden Nugget somehow the née Jersey app was installed instead of Michigan and the app only notified me that I couldn’t play after they received my deposit I’ve been waiting over 24 hours now for the withdraw to process so I can deposit it back into the right casino because for some reason they could not just transfer it to Michigan and of course they are taking their sweet time to do so… I probably won’t even Make the deposit by the time I get it back because clearly I wanted to play when I made it in the first place not days later and seriously what could possibly take it days to process in the first place?!
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iOS error
So since Apple did the iOS 15 update, the majority of the time I try logging on I get an error message to contact support. I did over 2 weeks ago and finally could log in yesterday. Then conveniently when I got a bonus, I get kicked out of the app and couldn’t log in. It took multiple tries of going to the website and then being redirected to the app before I could log in again. Then it happened again! Please fix the app because I’m sure I’m not the only Apple user getting frustrated.
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Avoid this rip off site
I have played many gambling apps for fun. You know how you gave money and feel like “well, with 96% payout, I have to get some money back”. Nothing, zero, zilch, nada! Never once did I win anything meaningful and trust me, I didn’t bet only a few times…. Hundreds and hundreds of spins. Comparatively, BetMGM, I have learned through experience that they are fair, allow you to win and yes, sometimes much more than you deposited. GOLDEN NUGGET is NOT in it for the long haul and will lose many patrons with their tight, rip off slots. Avoid even going here. Period!
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Constantly Freezes and Crashes
iPhone user of this app for two years. Loved the app but now just about every game glitches, freezes then have to log out back into. I contacted support they said do an iPhone update which I did. Delete/reinstall which I did and same issue. Frustrating because golden nugget won’t recognize a problem and or help to resolve my issue. Also had two checks cashed one received with no issue. The other the numbers were literally printed on the line that boarders the check preventing me from depositing it on my chime and or cash app. Contacted golden nugget and they refused to issue me a new check even though I told them the app won’t read this check because it’s on the line. They forced me to go to a Bank of America out of my way and acted like I was lying about it. Stating every check is the same which it absolutely is not. I love the app when it works and if customer support was more accommodating that would give it 5 stars.
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I avoid this casino - here’s why
I usually play on palacasino, virgin, Tropicana, betfair, stardustcasino, harrah’s, Caesar’s, sugarhouse, etc. Only one with an overall loss way below odds for blackjack is this one. Literally, the dealer out of thousands of bets has five times more blackjacks than I do. Maybe I’m missing something but out of maybe 5000 blackjack bets my rtp is way below what it should be. That’s why I avoid this online casino.
Would be good if these had reports of overall win/loss for individual games so I can analyze this more carefully, but that’s been my experience.
Would be good if these had reports of overall win/loss for individual games so I can analyze this more carefully, but that’s been my experience.
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True warning Do not play here
I have been playing for months here started good lately it's been terrible. I just tried something to prove the fact that they will literally take your money.
For the past week I have been testing the app playing in demo and then playing real different games. Seems in demo you win money you lose I am not being a sore loser, I understand how casinos work and that they are a business, but I just literally signed and played demo a game with an X amount that won wonderfully I immediately deposited $300 played the same game same bet lost the amount in less that 3 minutes.
Be careful go elsewhere
For the past week I have been testing the app playing in demo and then playing real different games. Seems in demo you win money you lose I am not being a sore loser, I understand how casinos work and that they are a business, but I just literally signed and played demo a game with an X amount that won wonderfully I immediately deposited $300 played the same game same bet lost the amount in less that 3 minutes.
Be careful go elsewhere
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Really poor payouts live dealer or slots
My original review was removed from here when. I wrote about your ridiculously bad odds on live dealer games and listed reasons why. That was removed so ill keep it simple.
Im a 3 year VIP here but only play here if I have won on literally any other online casino i play at. I wont play more that 100 because you will not win. The payouts are small and very rare for slots and worse for live dealer.
The last 30 days I have won on OTHER sites 6000, 2800, and 4400. Thats on a combination of slots or live dealers. Thats for a reference about how I usually like to bet. On here invest no more than 100 because you will never hit anything worth it.
Hopefully they can do something to make this a more fun site to play on. Im no longer playing here for entertainment value either. Best of luck to everyone that decides to play here from the bottom of my heart.
Im a 3 year VIP here but only play here if I have won on literally any other online casino i play at. I wont play more that 100 because you will not win. The payouts are small and very rare for slots and worse for live dealer.
The last 30 days I have won on OTHER sites 6000, 2800, and 4400. Thats on a combination of slots or live dealers. Thats for a reference about how I usually like to bet. On here invest no more than 100 because you will never hit anything worth it.
Hopefully they can do something to make this a more fun site to play on. Im no longer playing here for entertainment value either. Best of luck to everyone that decides to play here from the bottom of my heart.
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