Worst service evver
I won't even give a one star, but there is no option for zero star no professionalism worst worst worst worst service I have ever experienced. I booked my slot on 11 AM. Pick up. No one showed up and after complaining 4 to 5 times calling back to back, then someone calls me around 4 PM for the pick up. I clearly told him that I have to go in function by 8 PM. So I need my car by 8 PM. If you are taking it now, so he assured me that he will get my car done by 8 PM and deliver me back. And now it's around 8 PM and I'm trying to contact my service buddy He switched off his phone and when I'm calling the pick up guy, he's telling that his work was just to pick up the car. After that again calling to customer support, they tell me now that my car will be delivered tomorrow. Why the heck they gave this a lot of time to select for the pick up when they can't pick up the car on time? I thought I would give my car by 11. It will be ready by three or if it might take time. It would be maximum 6 PM, but they showed me up by 4 PM that was completely the disaster. Now. I don't have any option to go in the function, and I have to pay extra for cab to go there even after having my car. Go Mechanic worst ever.
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SSaifuddin12318
Worst Executive Mr. Manoj.
Very, very, very worst service, they don’t understand. What’s the problem My car was suddenly off on the road and I called them to assist me regarding the problem. They told that the vehicle has to be told and there there will be a software problem and software problem has to be solved, taking the garage and scanning with a machine for which they charge 800 and the towing charges will be 1300. So totally, it will be around 2100. So if you have miles membership, you will get these both things done in 1499, and I got the membership. Now the car doesn’t have any such problem for such a software update. They just simply told me that it has to be scanned. It was the issue of some airlock with the car, one mechanic came and he just repaired it, and he charged me 800 because of the inspection charges. So when that doesn’t know, there is a software problem or not. They are not confirm on that, but they told me that this is the protocol and you have to pay and this is the problem. And I spoke to an executive, Mr Manoj, when I am saying that you suggested me to take this membership and how did it help me so he replied I did not suggest anything I was saying you referring to the GoMechanic, and he says I spoke to somebody else.
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GHGhum hum
Third class service of GoMechanic Top Assist RSA Program.
One day my car tyre is puncture then i called them they said they will resolve your problem within 45 to 60 minutes. At that time i am at KMP Eastern Peripheral Road. After 45 minutes i call them but no response from them. I call them on whatsaap no on which they take the location but they are not responding. I have to survive for 2-3 hours at that place but there is no reply from them. Afterthat I go with flat tyre and find the local tyre puncture shop then i got puncture done from that particular shop. Then i go to my location. In evening i call them but no response, next day i also call them but no response. After 3-4 days i call them and finally my call picked up and then they said what kind of help you required I said i want resolution of my earlier query but they said they don’t know anything. What a bad experience with the app or with the CRM staff.
Who will we responsible for the damage of my mental state at that time i waiting for them at that strange place and who is responsible for the damage of tyre while i run my car in the situation of flat tyre.
Worst service ever received from RSA which is provided by GoMechanic.
Who will we responsible for the damage of my mental state at that time i waiting for them at that strange place and who is responsible for the damage of tyre while i run my car in the situation of flat tyre.
Worst service ever received from RSA which is provided by GoMechanic.
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DDheerajAdlakha113
TAKING ADVANTAGE OF TRUSTING CUSTOMER
I had a decent experience with Go Mechanic in the last couple of years. So, I ordered a Standard Service in Dec-2024. After speaking with their customer service I decided to upgrade to Comprehensive Service. SHOCK started when the GoMechanic buddy assigned gave me. Repair Cost of ₹53,300. Please note, my car was serviced by GoMechanic last year, and things were fine lat year. Suddenly this year, my car needed ₹53,300 worth repairs. I escalated and their Escalation Manager put some efforts to resolve the situation. I got a revised repair estimate with only critical parts required. We agreed that at this time, GoMechanic will only do service, and their mechanic will show me the requirement for repairs. I planned to do repairs the next week once I understand the true need. When I got back the car after service, the machinery under the hood was DIRTY - no effort was made to clean it at all. So, there was no way to see what repairs were required. When I asked why the machinery under hood was not cleaned, the GoMechanic Service buddy gave absolutely mindless excuses that we cannot clean because there is a risk for short circuit or water may go into the engine. Never heard those kind of excuses from a professional mechanic - GOMECHANIC DISAPPOINTED COMPLETELY - they found excuses for not doing service worth what they charged me.
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CCCool App… easy and convenient
Pathetic service and looting consumers
My car broke down due to heavy rains on 31july. It was a simple issue not a big one. I took services on 1aug, 9am from gomechanic, their services were pathetic, firstly, they were not able to get my car towed to the workshop, they got into negotiations with the towing vehicle mechanic, for 2hrs and told me that your car will be towed at 6pm in the evening. Inspite of having two free towing services in my membership, I paid for towing my vehicle and got it to workshop. In the workshop they were manipulating me that some of the parts are to be replaced and it will cost you 8000rs I denied and asked them to just restart my car and at the same time i connected with my local mechanic and he told me to just switch the CNG ignition once. I asked them to do this to which they parked my car aside. And did not attend me for 2 hours I aggressively told them to repair my car but they said we cant find ignition switch in your car, which they purposely threw under my car battery. Finally i found and gave it to them and switching it my car worked. They still billed me for 800 rs which i refused paying as i was having a membership. I also heard one of their workers saying ek mehngi gadi ka banda mila h use kaise bhi bas workshop le aa, jitne paise mangega dedega wo. They are just scamming us in the name of services. They just want to loot money by saying this and that is not working
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AAmit210588
