Worst service evver
I won't even give a one star, but there is no option for zero star no professionalism worst worst worst worst service I have ever experienced. I booked my slot on 11 AM. Pick up. No one showed up and after complaining 4 to 5 times calling back to back, then someone calls me around 4 PM for the pick up. I clearly told him that I have to go in function by 8 PM. So I need my car by 8 PM. If you are taking it now, so he assured me that he will get my car done by 8 PM and deliver me back. And now it's around 8 PM and I'm trying to contact my service buddy He switched off his phone and when I'm calling the pick up guy, he's telling that his work was just to pick up the car. After that again calling to customer support, they tell me now that my car will be delivered tomorrow. Why the heck they gave this a lot of time to select for the pick up when they can't pick up the car on time? I thought I would give my car by 11. It will be ready by three or if it might take time. It would be maximum 6 PM, but they showed me up by 4 PM that was completely the disaster. Now. I don't have any option to go in the function, and I have to pay extra for cab to go there even after having my car. Go Mechanic worst ever.
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Worst Executive Mr. Manoj.
Very, very, very worst service, they don’t understand. What’s the problem My car was suddenly off on the road and I called them to assist me regarding the problem. They told that the vehicle has to be told and there there will be a software problem and software problem has to be solved, taking the garage and scanning with a machine for which they charge 800 and the towing charges will be 1300. So totally, it will be around 2100. So if you have miles membership, you will get these both things done in 1499, and I got the membership. Now the car doesn’t have any such problem for such a software update. They just simply told me that it has to be scanned. It was the issue of some airlock with the car, one mechanic came and he just repaired it, and he charged me 800 because of the inspection charges. So when that doesn’t know, there is a software problem or not. They are not confirm on that, but they told me that this is the protocol and you have to pay and this is the problem. And I spoke to an executive, Mr Manoj, when I am saying that you suggested me to take this membership and how did it help me so he replied I did not suggest anything I was saying you referring to the GoMechanic, and he says I spoke to somebody else.
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Third class service of GoMechanic Top Assist RSA Program.
One day my car tyre is puncture then i called them they said they will resolve your problem within 45 to 60 minutes. At that time i am at KMP Eastern Peripheral Road. After 45 minutes i call them but no response from them. I call them on whatsaap no on which they take the location but they are not responding. I have to survive for 2-3 hours at that place but there is no reply from them. Afterthat I go with flat tyre and find the local tyre puncture shop then i got puncture done from that particular shop. Then i go to my location. In evening i call them but no response, next day i also call them but no response. After 3-4 days i call them and finally my call picked up and then they said what kind of help you required I said i want resolution of my earlier query but they said they don’t know anything. What a bad experience with the app or with the CRM staff.
Who will we responsible for the damage of my mental state at that time i waiting for them at that strange place and who is responsible for the damage of tyre while i run my car in the situation of flat tyre.
Worst service ever received from RSA which is provided by GoMechanic.
Who will we responsible for the damage of my mental state at that time i waiting for them at that strange place and who is responsible for the damage of tyre while i run my car in the situation of flat tyre.
Worst service ever received from RSA which is provided by GoMechanic.
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TAKING ADVANTAGE OF TRUSTING CUSTOMER
I had a decent experience with Go Mechanic in the last couple of years. So, I ordered a Standard Service in Dec-2024. After speaking with their customer service I decided to upgrade to Comprehensive Service. SHOCK started when the GoMechanic buddy assigned gave me. Repair Cost of ₹53,300. Please note, my car was serviced by GoMechanic last year, and things were fine lat year. Suddenly this year, my car needed ₹53,300 worth repairs. I escalated and their Escalation Manager put some efforts to resolve the situation. I got a revised repair estimate with only critical parts required. We agreed that at this time, GoMechanic will only do service, and their mechanic will show me the requirement for repairs. I planned to do repairs the next week once I understand the true need. When I got back the car after service, the machinery under the hood was DIRTY - no effort was made to clean it at all. So, there was no way to see what repairs were required. When I asked why the machinery under hood was not cleaned, the GoMechanic Service buddy gave absolutely mindless excuses that we cannot clean because there is a risk for short circuit or water may go into the engine. Never heard those kind of excuses from a professional mechanic - GOMECHANIC DISAPPOINTED COMPLETELY - they found excuses for not doing service worth what they charged me.
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Pathetic service and looting consumers
My car broke down due to heavy rains on 31july. It was a simple issue not a big one. I took services on 1aug, 9am from gomechanic, their services were pathetic, firstly, they were not able to get my car towed to the workshop, they got into negotiations with the towing vehicle mechanic, for 2hrs and told me that your car will be towed at 6pm in the evening. Inspite of having two free towing services in my membership, I paid for towing my vehicle and got it to workshop. In the workshop they were manipulating me that some of the parts are to be replaced and it will cost you 8000rs I denied and asked them to just restart my car and at the same time i connected with my local mechanic and he told me to just switch the CNG ignition once. I asked them to do this to which they parked my car aside. And did not attend me for 2 hours I aggressively told them to repair my car but they said we cant find ignition switch in your car, which they purposely threw under my car battery. Finally i found and gave it to them and switching it my car worked. They still billed me for 800 rs which i refused paying as i was having a membership. I also heard one of their workers saying ek mehngi gadi ka banda mila h use kaise bhi bas workshop le aa, jitne paise mangega dedega wo. They are just scamming us in the name of services. They just want to loot money by saying this and that is not working
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Tension free service
If you would want to sit back, relax and let the professional decide on what's best for your car then Go Mechanic is highly recommended. From car pick up till delivery I was informed of the progress and what additional repairs and work was required. The garage technician also kept in touch with me on the progress and what is happening currently and what's pending in terms of work. The garage team requested me to make the payment directly instead of the app as they were telling me that there is close to one month waiting period to get their payments and they'll have to keep their vendors waiting. A suggestion from me is to either speed up their payments or come up with a strict policy so that customers are not affected. Reason is if I had to pay through the app I was entitled to a 10% discount on ICICI cards but since the garage team asked me to make the payment directly couldn't benefit from this offer by which I could have saved close to 1200rs.
At the end of the day even though there is a high level of convenience, if there's an issue or compromise on payment then all of it is wiped away. Hope this can be streamlined.
At the end of the day even though there is a high level of convenience, if there's an issue or compromise on payment then all of it is wiped away. Hope this can be streamlined.
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Unsatisfactory Customer Support after Service
The complete comprehensive service package including complete car health check was done and nothing on suspension came up but even when the car came after service, the technician didn’t tighten the instruments with engine oil leaking and car shaking badly getting overheated. The car had to be sent again to be checked along with dent and paint service. The car stayed there for 4 days and was delivered at 9:10pm with 1 test round. The next day morning I complained mentioning that there is very strong sound coming while changing gears and accelerating. It took 5 days for GoMechanic Service Buddy to arrange the car pickup and once it’s done they give another estimate of Rs 9960 for Suspension mentioning the suspension has gone faulty now. Our point is if the car never had issue of suspension and it’s mentioned in the car Heath report too after proper check how the car after staying in workshop for 4 days has this kind of problem. Neither the workshop or your company is taking responsibility and playing politics here of being good cop bad cop and blaming each other but no one taking care of the warranty.
Pathetic customer support after service. Terrible experience of dealing with the workshop people when they say that car once after it left from workshop it’s not their responsibility. Had to take the faulty car back without any repair with more than 25k billing done through GoMechanic. This just gives so bad experience that I would never recommend and would also take it up higher executives as even escalation Manager is not able to handle the issue
Pathetic customer support after service. Terrible experience of dealing with the workshop people when they say that car once after it left from workshop it’s not their responsibility. Had to take the faulty car back without any repair with more than 25k billing done through GoMechanic. This just gives so bad experience that I would never recommend and would also take it up higher executives as even escalation Manager is not able to handle the issue
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Total Fraud practice, Never go for it.
Generally, I don't give low rating. But this has been a HARROWING experience and Mental TRAUMA for me. GoMechanic sent my Honda City to here for rubbing and polishing 9 days ago. Before pickup photos it shows clearly there were no scratches. My car was very clean if anyone sees the photos will understand what I am talking about. GoMechanic ESTIMATE document did not have any mention of scratches. Also, note car pickup guy was trying to sell expensive package which I did not agree. I told him I will do after couple of months since service is due next month. I have taken the photos of the odometer and I have dashcam which has recording of picking up from the gate to basement after the delivery. I just went to get some water to my home. After coming back within 5 minutes I was just checking the tyre areas how much cleaning was done I found there are scratches on top of wheel area on ALL FOUR sides and I reported to GoMechanic with all the photos and videos. But as usual they were in denial everytime, giving all sorts of reasons to avoid. Parking was done immediately after delivery in my Basement parking area where no children plays. After numerous calls and follow ups GoMechanic agreed to 50:50 cost sharing basis after 7 days. I've asked GoMechanic to share the cost details and entire details of painting. I called up multiple times after that but as usual they have not called and no intention to solve and completely taken me for granted. This is absolutely unethical, unprofessional and fraudulent attitude.
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Worst service by the workshop of gomechanic
I didn’t expected this from a big name go mechanic , the money they are spending on there advertising must focus on the workshops they are giving there franchise!! Very worst service !! Firstly they keep my car for more than 15 days even then didn’t worked on it properly !! They broke my windshield and blamed that it was broken before and asked me to pay for that too but thankfully there was no photo of broken windshield glass still the owner was rudely behaving!! The go mechanic representative did not do his job properly he didn’t took the full photos of car at the time of inspection and after calling me for pick up the car was not even maintained properly , brakes were not working , horn was not working and engine light was on they didn’t even bothered to check it properly and they gave me delivery by charging 45k on the work which i checked with the original workshop and it was costing less than that !! After the delivery i found out my engine guard plate was not there , i called them and got to know the worker didn’t fixed and they just kept blaming there workers and no responsibility , lack of skills ,lack of knowledge,lack of behaving with customers and worst service i ever received !! I wish I could take some legal actions against the workshop!
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Wouldn’t recommend to my worst enemy
Couldn’t imagine having a worse experience with an app. The first time I installed this app, none of the services were accessible from the lobby. That got sorted after uninstalling and installing multiple times.
Then I went ahead and booked an order change the tyres on my car with the help of your customer service. They coerced me into getting the miles membership for Rs1000 and then assigned a buddy for the order. Then after multiple last minute cancellations from different buddies, finally the 4th buddy agreed to pick up the car. He quoted tyre prizes 2k more per tyre than what was mentioned in the app, even after the miles discount. I was ready to ahead with the order, but he said the tyre was currently unavailable and it’ll take 1-2 days. That was the last I heard from him. I went ahead and got my tyres changed from a local tyre shop for way cheaper prices, after repeated attempts at getting in touch with the buddy.
The second order was placed for a deep all round spa. Again a buddy was assigned, he agreed to come pick up the car. The last I heard from him was 2 hours after the time he was supposed to show up and then he too stopped responding to my calls and messages.
My biggest regret is getting the miles membership, since I’m never using your app again. Wouldn’t recommend this app to even my fiercest enemy.
Then I went ahead and booked an order change the tyres on my car with the help of your customer service. They coerced me into getting the miles membership for Rs1000 and then assigned a buddy for the order. Then after multiple last minute cancellations from different buddies, finally the 4th buddy agreed to pick up the car. He quoted tyre prizes 2k more per tyre than what was mentioned in the app, even after the miles discount. I was ready to ahead with the order, but he said the tyre was currently unavailable and it’ll take 1-2 days. That was the last I heard from him. I went ahead and got my tyres changed from a local tyre shop for way cheaper prices, after repeated attempts at getting in touch with the buddy.
The second order was placed for a deep all round spa. Again a buddy was assigned, he agreed to come pick up the car. The last I heard from him was 2 hours after the time he was supposed to show up and then he too stopped responding to my calls and messages.
My biggest regret is getting the miles membership, since I’m never using your app again. Wouldn’t recommend this app to even my fiercest enemy.
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Very bad experience
My personal experience with GoMechanic has been very bad , May be this service is not for lucknow , I ordered and paid for an issue with wobbling in my car when driving at speed on past 80km/hr , the executive who turned up to pick my car asked for my 5 star review even before service , he handed me over his phone and asked me to rate assuring me don’t worry bhaiya ji aapki car ekdam done karke denge. I somehow had confidence In GoMechanic because I have seen some really good reviews (I doubt now they are paid or by by self team ) . The car was delivered to me and executive told me the problem is resolved . Since driving at 80km/hr is not normal and due to heavy traffic at times I leave for office and come back I could not test , after two days of repairs I got opportunity to test , my luck , but upon checking the car was as usual , the problem not resolved , upon contacting GoMechanic they assured that someone from workshop would come and my problem will be fixed . But nothing happened , the guy just once called me over phone and informed sorry your car cannot be fixed and GoMechanic team stopped responding to any further efforts to reach them .. horrible and pathetic service . I will never recommend anyone to use them . Atleast not for Lucknow centres
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Response from developer
Hi! We apologize for the inconvenience caused to you. We do not aim to provide such an experience to our customers. We request you to give us a miss call on 02261934633 so that we can help you better. Your patience is greatly appreciated.
Hectic service and incomplete report
I have booked an appointment slot at 4-5 pm, till 6 pm not any person have communicated to me for inspection of car, several calls and complaints they told me very irritating answers , later 6 pm one mechanic came and inspected the car , report released where there is no any clarification or justification on the inspection, only sent job details like vehicle no, kms done , and what they have seen!! What is the use of it!? Being purchaser am i not able to see these details? I wanted to know is there any problems in car? Approx Valuation of the car i am gng to purchase , any items should i need to replace etc!! Not any details they given then what is the use of booking inspection!! Is this what service i get ? Should i need to pay to get these details from the this very poor service people? Ill get these details from the car owner itself ! Really waste of money and so much time from this legal frauds ! Such poor CRM team who is not at all supporting and arranging service as per time slot ! Pls dont book these service with GoMechanic team !! Cheating through false guidance
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Response from developer
Hi! We apologize for the inconvenience caused to you. We do not aim to provide such an experience to our customers. We request you to give us a miss call on 02261934633 so that we can help you better. Your patience is greatly appreciated.
Fake paid reviews, will send a fool and call him mechanic
I don’t know what is the criteria for calling some a “certified expert mechanic” but if GoMechanic can call their employees this, then we have failed as a society to perform liability checks on such imposters. They sent me a “mechanic” who told me he is an expert and better than any Service centre technician as he has lots of experience. I booked a battery replacement for my premium SUV. Right away, in 5 mins I understood he never worked on this car before. He took 30 mins trying to remove ONE SCREW on the battery plate. Turns out he was using the wrong screw bit to remove the screw for 30 mins. He crushed one screw with brute force and then tried to pull the battery with his bare hands in frustration with one screw still bolted in. I stopped him and showed him the correct screw bit to use after which the screw came out in 3 seconds. In this process he dropped multiple wrench’s inside my cars bonet and didn’t know how to remove them stating he is confused. I asked him what training he has had to come do this upon which he just smiled and scratched his head. He would have destroyed my car and the battery if I didn’t intervene and show him how to do his so called expert work. He lied and tried to escape with lose metals parts inside my bonet. I showed him how to open the bottom plate of the car to remove these things as he started vigorously beating the car from the bottom in hopes that the wrench’s would just roll out. This is so called expert work “qualified mechanics”. Never book anything from them if you value your money.
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Response from developer
Hi! We apologize for the inconvenience caused to you. We do not aim to provide such an experience to our customers. We request you to give us a miss call on 02261934633 so that we can help you better. Your patience is greatly appreciated.
Typical Indian Service and Company
App is ok but the service is so pathetic. Nobody follows the time at GoMechanic. They give a time slot for pick up, assign a so called Service Manager so you schedule all your meetings and calls according to the given slot. And the suddenly the time slot changes from GoMechanic without any prior notification. And the worst part, they do not even tell you about the pick if it misses out. You have to keep following up with the service manager and that person might give you new information which you never ever heard before. So now your money is stuck and you are not even given service you paid for and you keep following it up and escalating. No one at GoMechanic knows what they are doing and the information everyone provides is so different that it is impossible to make any decision . Absolutely poor customer service and product quality. The service given by the workshops also is very low quality. My paint already has bubbles which is less than an year old and having done it through GoMechanic.
My advise, find a local trusted or even better , an authorised service centre for your car. They will charge more money but at least you will have peace of mind about timely service and quality. In case of anything you can raise it with the manufacturer.
I gave plenty of chances to this Indian start up but these guys do not want to improve, so be it!
My advise, find a local trusted or even better , an authorised service centre for your car. They will charge more money but at least you will have peace of mind about timely service and quality. In case of anything you can raise it with the manufacturer.
I gave plenty of chances to this Indian start up but these guys do not want to improve, so be it!
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Great service with free pick up and drop
Recently my AC was not cooling as expected and needed a service but due to my busy schedule and travelling I was unable to get it serviced. Then I got to know about gomechanic from a relative and initially I was doubtful as I was out of city but my relatives told they are very reliable and hence I went ahead and made a booking. I received a call from Tauseef Khan, Lucknow service center near me and I explianed him the issue. Next day he arranged a pick up and my car was quickly serviced as per my request. AC service was great, apart from that the car wash both interior and exterior was good. My cars front bumper was broken so it was also replaced in time. Overall I had a great experience with Gomechanic team and from time to time they updated me about the issue and progress on whatsapp or call. I will definitely recommend gomechanic to everyone and would like to thanks Tauseef for his job.
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Pathetic service and feedback
will never use this app again…Firstly it took more than 48hrs for denting and painting of one panel against 6 hrs they claim…Stil when i got my car back there were multiple issues listed below: 1. Scratches on the panel just below recovered panel. 2. Scratches on the front bumper. 3. Washing and cleaning of car which i paid extra was pathetic. 4. They took out petrol. When i reported all this to customer care.. one representative was assigned she called me once and further no feedback and no reply to my whatsapp message so i have to call myself…she further assigned a representative who kept on delaying and went on leave without any feedback and again no reply to my whatsapp message then again i have to call myself and i got to know he is on leave and he further assigned one more representative…this new representative kept on delaying further…i called him day before and in the morning before coming to workshop he assured me that things will be rectified and he himself will be available but when i reported neither representative was there nor any service man who was supposed to do my job..so it shows careless behaviour towards customer…he told me to come to workshop without confirming that service man is available or not neither he himself reported there and my issue is still unresolved..its been 17-18 days since i got my car back and i don’t know whom to contact. so to sum up it confirms following regarding gomechanic: 1. Careless servicing and stealing petrol. 2. Keep on delaying things without any positive or even any feedback. 3. No self initiative for solving customer issues.
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worst experience ! Don’t go with this app
hello, as I booked my slot for car dent and paint, they take my car and they painted local cheap color, which is clearly seen differently from my original color, after one month car color breaking in pieces, then I escalated my case with escalation team, her name is Prabha tiwari, she was very rude, even she is not ready to-understand my concern. they gave my car and said this car is accidented and that’s why finishing not going through. as I talked with many workshop they all said this is mistake of workshop, they use local paint on that, my precious top model ciaz which I paid to go mechanic about 15k, it’s all wasted, they even not provided OEM parts on time. my bumper replacement order is been now 6 days and there is not update when my car get new bumper. very annoying services. I don’t think you guys go with this app. I am writing this review because I am so frustrated with my their call support. they even not arranged any call back to take this case serious. My biggest mistake to choose this app. but yes good thing they take your on time, will keep as much they can. 🙏😡😡 .
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A Good Way To Fraud People
In Oct 2021 I did a comprehensive service for my scorpio and the bill was 15,700rs out of that 6000 was just labour, they say they check and inspect everything and they top up and replace all the fluids… 50 days later of service not even 300km done car started over heating so being on a trip i had to stop at near mechanic to check what happened and the radiator was blocked, when he opened it in front of me to flush it and check it was filled with water and dust and not a single sign of coolant… when GoMechanic included radiator coolant checkup i even asked them to replace fluid and which they said they did but with water instead of coolant…. And when asked for such thing only response i got is you are out of warranty of one month we can’t help you. If the radiator was kept such way in short period of time my cars engine gasket could have blow and i would have needed a new engine all together while stranded somewhere on street. Theirs no reason to pay them such large amount of money and give them car to service when they are ready to risk one’s life like that… even after customers are paying them premium.
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Great Service at your Doorstep
Was thinking of serving my car since last month but wasn’t getting time out of my busy schedule. Today I got time , I booked service through GoMechanic. Firstly I was in doubt but once I reached their assigned Baba Motors service station(Vikaspuri)for servicing my car, I was very happy to see the kind of service they were providing to the customers before my car was taken inside. When they started serving my car I saw their honesty and dedication to their work, all employees working their are experts in their respective jobs particularly (Salman). Washing team was awesome they will make your vehicle shine like new (inside out).
Best thing out there is full time GoMechanic service buddy(Manish). Manish is a very polite and professional person who ensures that your vehicle is serviced properly with exact service you booked. Not only this he will get your vehicle checked properly and tell you all the necessary repairs or part replacements required to be done in your vehicle & leaves upto owner whether to be done or not after giving required estimate.
Let me tell you one last thing, you will find a great service experience at very cheaper cost with 100% satisfaction with GoMechanic.
Today I was able to earn GoMechanic trust
Best thing out there is full time GoMechanic service buddy(Manish). Manish is a very polite and professional person who ensures that your vehicle is serviced properly with exact service you booked. Not only this he will get your vehicle checked properly and tell you all the necessary repairs or part replacements required to be done in your vehicle & leaves upto owner whether to be done or not after giving required estimate.
Let me tell you one last thing, you will find a great service experience at very cheaper cost with 100% satisfaction with GoMechanic.
Today I was able to earn GoMechanic trust
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Best servicing for my car so far
For the ones who love their cars and cannot give it to anyone for servicing without trusting, should try Harman Motors, Transport nagar metro station near RTO office in Lucknow near to the airport. I met two small hard working boys who make sure your car is serviced in the best possible manner. Arjun and Satyam were the two boys who serviced my car in front of me and did it so well that my car started feeling and looking new. You should be 100% sure that they would do everything that can make your car better. They won’t leave even a single bit, and you will be surprised that so much, which you didn’t expect, was done during the service. Have full trust on these boys, specially Arjun. He is the best. And it’s cheap and best car service I ever tried, for sure better than Honda servicing centres. Reasonably priced and best quality with very hard working boys, they love cars and want to make them new, which ever comes.
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