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GoodSAM Responder

GoodSAM Responder

Tasking/Alerting/Dispatching

21 ratings
143 reviews
🌟 Lifestyle
💪 Health & Fitness
Free

Details

Released
February 23, 2014
Updated
October 12, 2026

Background Location Access

Developer

GoodSAM
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About

This app connects individuals with specific skills to those in need, facilitating emergency response and volunteer deployment. It offers solutions for cardiac emergencies, volunteer coordination for organizations like the NHS, and professional dispatch for first responders. Advanced features include location technology and built-in communication tools.

✓Cardiac arrest alerts for trained responders
✓Volunteer deployment for NHS and charities
✓Professional dispatch for emergency services
✓Advanced location technology
✓Built-in communication (Buzz function)
Show original description

What users say about GoodSAM Responder

Reviews of GoodSAM Responder are mixed: the Health & Fitness app is rated 4.6/5 from 21 App Store ratings. What users like most: life-saving emergency response capability, quick alert notifications for cardiac arrests. Top complaints: difficult to use during high-stress emergencies, no clear notification when stood down. Summarized from real user reviews.

Positive things

  • 💚Life-saving emergency response capability
  • 🚀Quick alert notifications for cardiac arrests
  • 🗺️AED location mapping and visibility
  • 👍User-friendly interface for experienced users
  • 🤝Strong sense of community and helping others
  • 📍Real-time location tracking for responders
  • ✅Easy report submission after incidents
  • 💪Empowering volunteers to make immediate impact
  • 🎯Effective integration with emergency services
  • ⭐Proven track record of saving lives

Negative things

  • 🐛Difficult to use during high-stress emergencies
  • 🔔No clear notification when stood down
  • ⏱️Delayed alerts (often at 2-minute mark)
  • 🗺️Map disappears without explanation
  • 🔋High battery consumption from constant location tracking
  • ⚠️Inaccurate location information provided
  • 🌍Limited geographic coverage (gaps in Australia, Wales, US)
  • 🔐Excessive permission requests (all photos access)
  • 📱Outdated and clunky UI design
  • 🚨Notification system inadequate for Apple Watch
  • ⏳Slow and unreliable verification process
  • 🐛Registration process frequently fails or freezes
  • 🔄Confusing task acceptance and completion workflow
  • 📍Location-based alerts sent too far away from user
  • ❌No 'did not attend' or 'help not needed' button
See all reviews

What's New in GoodSAM Responder

13.8

October 12, 2026

We are pleased to introduce AI Translate, a new capability within the GoodSAM AI module. Hold a two-way conversation with someone who speaks another language: each of you speaks naturally, and the other reads and hears the translation in real time. If your organisation has enabled it, you will find it on the Map. Also in this update: - Send & Sign from the Media tab - send files for signature and see each invite's progress at a glance, from opened to signed - Share your live stream with your contacts while you are streaming from the app - Accepted activities now appear at the top of your list, in their own section - Accepting an activity now takes you straight to its additional information - Links, email addresses and phone numbers in chats and activity details can now be tapped - A tidier Me tab - the On duty switch is now near the top, and your skills sit within your user information card - Certificate expiry now shows in the Readiness section of the Me tab, with a quick way to renew - Smarter refreshing behind the scenes, so the app only updates the screen you are on, saving battery and data Thank you for being part of the GoodSAM Community!

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User reviews

Most RecentHighest RatedLowest Rated

If you can help, help

There is no greater feeling than to be of help to your fellow human being in times of need
AGAngelo Gatz

Great idea

App is a a great idea for people who can give an extra hand to help people need
MMas0n2457

Feel good

This is a great organisation and I am proud to be able to be part of it, if I can help to try to save a life it makes it all worthwhile.
LDLyn- de

This app saves lives.

This app is brilliant, I have responded to a few alerts and mostly it is just drunk or homeless people off their face. However, I have also been to incidents where the early actions or help app users have administered has saved people’s lives. Absolutely brilliant, cannot sing its praises enough.
RDRodney Dave

Blessed to be there

I had the privilege of providing life saving CPR. I was only aware of the situation by the Responder App.

I now catch up for coffee regularly with my newfound friend.
AAdslyn
See 138 more reviews

User experience

🐞

Reported Bugs

19 issues

Registration page freezes or fails to progress

Bug

Cannot upload certification documents

Bug

Occupation field defaults to paramedic and won't change

Bug

License expiration date field reverts to previous question

Bug

App crashes frequently

Bug

Alerts not received despite enabled notifications

Bug

Alerts continue after being stood down

Bug

Alerts sent to wrong responders or duplicated

Bug

Location coordinates show as 0.000 by 0.000

Bug

Responder not shown on map as nearest responder

Bug

Verification process stalls indefinitely (months)

Bug

App won't alert even with correct settings

Bug

Alerts received when marked off-duty

Bug

Task acceptance prompts repeat multiple times

Bug

Simulation alarms won't trigger in rural areas

Bug

Actions tab doesn't populate after accepting notifications

Bug

Map accuracy issues (pin location incorrect)

Bug

Time display format inconsistencies (24-hour vs 12-hour)

Bug

App won't switch off even when off-duty

Bug
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Requested Features

20 requests

Automatic availability/unavailability scheduling (set duty hours)

Feature

Clear 'stood down' notification alert

Feature

'Arrived on scene' button to silence siren

Feature

Live map view after accepting incident

Feature

Full address display instead of map pin only

Feature

Apple Watch integration with loud alerts

Feature

ID cards and safety vests for responders

Feature

Responder identification badges or lights for traffic

Feature

Pop-up information from 000 call taker (hazard warnings)

Feature

'Did not attend' option in report form

Feature

'Help not needed' or 'cancel alert' button

Feature

Handover/end alert button when ambulance arrives

Feature

Better incident visibility and bolder alerts

Feature

Extended response radius (10km for rural areas)

Feature

Chronological ordering of future tasks

Feature

More specific task feedback options

Feature

Responder status visibility (distinguish trained professionals)

Feature

Individual photo permission instead of all photos access

Feature

Battery optimization improvements

Feature

Expanded geographic coverage

Feature

FAQ

What does the GoodSAM Responder app do?

The GoodSAM Responder app is a professional deployment system designed to connect individuals with specific skills to those in need. It facilitates emergency response for cardiac arrests, coordinates volunteers for organizations like the NHS, and provides dispatching capabilities for professional emergency services.

What are the key features of the GoodSAM Responder app?

Key features include alerts for individuals trained in resuscitation during cardiac emergencies, a platform for deploying volunteers to assist those in need, and a professional dispatch system for community first responders and emergency services. It also utilizes advanced location technology and includes a built-in communication function.

Is the GoodSAM Responder app free to use?

Yes, the GoodSAM Responder app is free to download and use. The provided information indicates it does not have in-app purchases or ads, suggesting a completely free model for users.

What kind of devices is the GoodSAM Responder app compatible with?

The app relies on location services for navigation and position updates, indicating it is designed for mobile devices that support GPS functionality. While specific operating systems aren't mentioned, it's typically available on iOS and Android platforms.

Who would benefit from using the GoodSAM Responder app?

The app is beneficial for off-duty paramedics, nurses, doctors, police, and fire staff who can assist in cardiac arrest situations. It also serves volunteers coordinating with organizations like the NHS and professional emergency services requiring a dispatch system.