APP STUCK ON LOAD SCREEN.
App launches but gets stuck on load.
Need changes
GOODYEAR as a whole does not care about any of their workers safety. Knowing we are on the side of the freeway in all climates and all times a day and they want us to keep taking more spending more time on the of getting hurt. We need to stop updating this app, plain and simple. We shouldn’t have to take 1 million different pictures just to complete a call. They cost out for tire service. We changed the tire simple as that.
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Photos need to be able to be reviewed after photo is uploaded
App seems ok to use wish I could open photos to get tag numbers off the pic instead of walking back to unit it get that info. Especially with the service tickets going paperless
Not fixed. Just worse
I can’t not get into app now and I need it for my job. Will not load up. Or ask me to update when no update. So it not fixed just worse.
Awful
One of the most unoptimized and unnecessarily convoluted apps I’ve ever used - and it’s not just for pleasure, I need this app to do my job. Billion dollar company btw.
Whoever developed the app needs to fix it
The developers need to take the criticism from all the techs writing these reviews. We’re boots on the ground and make GY the money. Get ya heads out your a**
They don’t think about our safety!
They want you to take more pictures than ever while standing on the side of an interstate highway as traffic moves at 80 mph. Now they want you to check air pressure and tread depths on all tires, I just want to get the tire changed and get off the highway. Every picture, enroute, arrived button you push you get the wheel of death. Then if you don’t have the right info you have to wait at least 20 minutes with the chat or phone call. Please just make it simple, we are tire techs not computer programmers
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Terrible
First things first, there are way too many menu screens that we use for how little service we get. 9/10 times we are using this app in Amazon yards or yards where there are Warehouses which limits our service even more.
Secondly, whoever decided that we needed to change how pictures get uploaded, why? Everything worked good before.
Third, we need to be able to update the type of service we did. Having New Legend and Amazon using TPMS sensors and ATIS sensors we should be able to say we simply replaced a sensor, otherwise we end up saying “No Work Performed” or “Service Not Required”
Fourth, I highly suggest going from store to store and asking techs/service managers what they think should be on the app. Maybe do a survey of some sort
Secondly, whoever decided that we needed to change how pictures get uploaded, why? Everything worked good before.
Third, we need to be able to update the type of service we did. Having New Legend and Amazon using TPMS sensors and ATIS sensors we should be able to say we simply replaced a sensor, otherwise we end up saying “No Work Performed” or “Service Not Required”
Fourth, I highly suggest going from store to store and asking techs/service managers what they think should be on the app. Maybe do a survey of some sort
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STOP UPDATING!!!!
Every single update you guys put out, its more and more menus to load through, which is super unnecessary considering it was fine before. A majority of the time this app is being used, its in a place with very little or bad service, so adding more and more screens to load through is stupid, and just makes things take way longer than they have to. When will you put out an update thats good for the techs using it??? Whoever is in charge of this app should be fired immediately. They obviously have no idea what its like to use this app especially on the side of the road or in a remote area with no signal.
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Who is managing this app?
The non stop updates at the wrong times like during after hours, continuously missing calls/ failing to accept calls because of the LAST MINUTE UPDATES and lack of response time in the long and endless buffering to accept the call, also uploading pictures takes so long, and especially when you try to close out the call, at times it will pop up an error to call FHQ because it fails to close out. Now for this recent update makes it even worse, separating a whole list to upload pics via chat to dividing it to different categories making loading times more rough for the techs, not sure who is updating this app, but they need to reorganize this app to the service tech needs - more errors to come if not resolved.
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Terrible updates
Worst updates ive ever seen over and over. Just keep it how it was, simple. Adding all these extra steps doesnt benefit anyone. This newest update is terrible.
Call FHQ Button
Why does the Call Fleet HQ button no longer work?
Terrible
Whoever that is doing the update need to do a better job
The app was doing okay until they did an update.
First issue these group calls are ridiculous.
They should allow each ticket within a group to en route, arrived, complete, and returned.
The ticket that gets returned should erase from the group ticket.
I don’t see why they stick with the group call.
Second issue is that if there an image of the damaged tire we should be able to click on it to have a better view. There should be a better option to view pictures just like our tire optic app. where we take a picture and still view the picture in normal size and not a small box.
Third issue is why do we have a chat bottom if no one gonna respond when we need them to.
I understand we have many people either calling in for service or calling in for questions and issues at job site. There should be more people on top of this issue.
Four issue is that on what are the issue with repairs the option should be updated
May it be that I replace a air line, mud flap, wheel and etc. please do a review with every store to see what needs to be added.
The app was doing okay until they did an update.
First issue these group calls are ridiculous.
They should allow each ticket within a group to en route, arrived, complete, and returned.
The ticket that gets returned should erase from the group ticket.
I don’t see why they stick with the group call.
Second issue is that if there an image of the damaged tire we should be able to click on it to have a better view. There should be a better option to view pictures just like our tire optic app. where we take a picture and still view the picture in normal size and not a small box.
Third issue is why do we have a chat bottom if no one gonna respond when we need them to.
I understand we have many people either calling in for service or calling in for questions and issues at job site. There should be more people on top of this issue.
Four issue is that on what are the issue with repairs the option should be updated
May it be that I replace a air line, mud flap, wheel and etc. please do a review with every store to see what needs to be added.
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Photos
How bout we get an update that lets the technician view the photos instead of seeing the tiny thumbnail images that are impossible to see?
too slow
takes too long to do anything within the app
Doesn’t work on newer phones
Worked great on the old work phones. switched to new iPhone and it freezes on every service call. considering this app is a Service techs lifeline, this should not be an issue.
Assistant Manager
Having reports from multiple technicians of app freezing up and locking up while using the app while performing service calls .
Candice Smith
Overall the app it very useful. The pictures never save. Often have to retake pictures. It would be nice if they auto saved to the gallery that way you’d have if didn’t sync.
??????
Every time I’m going to use the app I have to re-Register, and it makes it really difficult to keep customers informed about the status of the units being serviced. Also, I find myself retaking pictures at least twice if not more. Would be nice if it worked properly. Set up is great though.
Gross New ui slows down work flow
In a shallow attempt to make it look flashy there are absurd sub menus and when you see the new ui all you think is EEEEWWWWWW
