Google Chat Reviews: Is It Legit?

Customer Experience

Positive experience45.8% of reviews
Neutral12.4% of reviews
Negative experience41.7% of reviews

~ Based on 1,313 written reviews from the US App Store.

What users say about Google Chat

Is Google Chat Safe?

Google Chat appears safe based on user ratings. AppsHunter Safety Score for Google Chat is 93/100.

This assessment is based on 307,238 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.3% of ratings point to a safe experience
4.1% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 307,013 App Store ratings for Google Chat.

Is Google Chat Legit?

Google Chat appears to be a legitimate app. AppsHunter Legitimacy Score for Google Chat is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Forced off App

Subject: Critical Performance Regressions & Hard Freezes on iOS 16+(Business & Personal Impact) User Metrics & Environment: • Device: iPhone • Current OS: iOS 16.17.6 • App Version: Latest available build for iOS 16+ • Account Type: Multi-Account (Google Workspace / Personal Gmail) Feedback & Request: I am writing to request that the Google Chat team restore stability and backward compatibility for devices running iOS 16 and below. I use Google Chat constantly for both business operations and personal communication. While my hardware works perfectly across all other workflows, recent app updates have introduced a catastrophic regression on iOS 17-16 +. The app completely freezes—disabling all touch features, gestures, and scrolling. The lockup is so severe that it requires forcing the app closed or powering off the device entirely to recover. Key Issues Experienced: • Total UI Freeze / Touch Failure: The app completely stops responding to touch input or scrolling, forcing a manual app restart or device power-cycle. • Frequent Crashes: The application unexpectedly terminates mid-conversation or when pulling up background states. • Disrupted Workflows: These freezes cause immediate delays in client communication and disrupt day-to-day business operations. Impact & Business Justification: Forcing a hardware upgrade cycle solely to sustain basic messaging functionality is not viable when the device itself functions flawlessly. I strongly urge the engineering team to deploy a stability patch or establish a stable Long-Term Support (LTS) branch for iOS 16+ users to preserve accessibility for dual-use environments. Thank you for addressing this critical stability issue.
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Pretty good but

Pretty good but the calling and texting are waay too quiet. A little buzz if you get a text would also be helpful, but still, it’s pretty good

Forced off App

Subject: Critical Performance Regressions & Hard Freezes on iOS 16+(Business & Personal Impact)
User Metrics & Environment:
• Device: iPhone
• Current OS: iOS 16.17.6
• App Version: Latest available build for iOS 16+
• Account Type: Multi-Account (Google Workspace / Personal Gmail)
Feedback & Request:
I am writing to request that the Google Chat team restore stability and backward compatibility for devices running iOS 17 and below.
I use Google Chat constantly for both business operations and personal communication. While my hardware works perfectly across all other workflows, recent app updates have introduced a catastrophic regression on iOS 17-16 +. The app completely freezes—disabling all touch features, gestures, and scrolling. The lockup is so severe that it requires forcing the app closed or powering off the device entirely to recover.
Key Issues Experienced:
• Total UI Freeze / Touch Failure: The app completely stops responding to touch input or scrolling, forcing a manual app restart or device power-cycle.
• Frequent Crashes: The application unexpectedly terminates mid-conversation or when pulling up background states.
• Disrupted Workflows: These freezes cause immediate delays in client communication and disrupt day-to-day business operations.
Impact & Business Justification:
Forcing a hardware upgrade cycle solely to sustain basic messaging functionality is not viable when the device itself functions flawlessly. I strongly urge the engineering team to deploy a stability patch or establish a stable Long-Term Support (LTS) branch for iOS 17 -16+ users to preserve accessibility for dual-use environments.
Thank you for addressing this critical stability issue.
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Wow.

WHO ATE MY CHURCHES, I CAME ON THINKING THAT IT WAS ALL HUNKY DORY, THEN IT ATE MY GODDAMN SALSA.

Too confusing

I don’t even know how to send messages it’s useless

Please put back save as image/to photos option

Please put back save as image/to photos option on iOS

Only save to files available now - so to add something to photos app must do extra step of moving from files to photos first

Upgrade

Add an update that allows user choose their preferred wallpaper on our chats

This app is not the greatest

I was hoping for something I could call my 3 friends on but it turns out it’s only 2 person calls. It’s super grainy and sometimes I can’t hear my friend talking.

Laggy af

Been using the app for about a year, i have noticed in that year that after 20-40 minutes the app becomes super laggy, forcing me back to another platform to finish chats, this needs to be fixed

好难用

Google最难用的app就是chat,信息很难搜索或者直接找不到。拼音环境下打英文经常卡,要切换英语才行

Don’t like latest updated version bring back the old one pronto please

Updated version - no thanks

WAY too much CPU use on iOS

This app uses an extraordinary amount of background CPU on iOS, causing battery drain and the phone to become hot. Please fix this asap. It's been an issue for a long time. I can only use the app in a pinch, then promptly delete until needed again.

No meeting option

Took away Google meeet option

Great app for business communication

We use Google Chat daily within our company and are very pleased with it. The app is easy to use and makes communicating with colleagues quick and convenient.

One improvement would make it even more useful: could you please add Google Chat to the iPhone’s share menu? I would love to share PDFs, documents and photos directly from other apps to a colleague or a Space in Google Chat.

This would significantly improve our daily workflow. Otherwise, a great app!
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Notifications not working

After I updated to ios27, the notifications don’t work when coming from apps like Google workspace studio automation.

Mr. Colonel. B.

Call. Me.

Hello

Hello

Баги приложения

Плохо загружает видео, часто зависают сообщения при получении, то есть уведомление о том что сообщение пришло есть, а самого сообщения в переписке нет

Bugs

One star for the app badge that won’t go away until you delete the app and put it back again. This is the 2nd time I’ve deleted the app, and I’m sure I’ll be doing it again. Thanks Google.

Edit: why did you post a link to Android app support for the Google Play store?

Does not ring on phone calls.

See title