LOCAL STAFF FOR UPGRADTION IS AN ISSUE
GPay business service and their platform are truly excellent which has been very benificical for my business .
However local staff who visit for service upgrades can sometimes bit inconvenient with timing and working style if they could manage this better it would make the experience even better
However local staff who visit for service upgrades can sometimes bit inconvenient with timing and working style if they could manage this better it would make the experience even better
Request to add a feature
Add a simple queue management system for small businesses in india like salon, spa, clinics, and others businesses
Customer can join the queue with their google pay app and businesses can manage the queue with their google pay for business app
So customers can join the queue and wait in the virtual waiting room and get notify before their turn
This feature is very useful for small businesses who can’t afford expensive queue management systems
Customer can join the queue with their google pay app and businesses can manage the queue with their google pay for business app
So customers can join the queue and wait in the virtual waiting room and get notify before their turn
This feature is very useful for small businesses who can’t afford expensive queue management systems
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Fraud employees
I applied for google pay business and a agent was asign to verify and deliver me my kit. But in that kit there was sound pod and my business didn’t need sound pod. But the agent scammed me by saying “Your profile will not be verified if you don’t take sound pod, it is mandatory by company to buy it.” He didn’t even told me about the monthly 125 charges that will be deducted from my payments. He sold me that sound pod for 250 online payment that he said will be refunded.
Today I received a feedback call from the company where I got to know that it wasn’t compulsory to buy it??
And they told me to contact customer care, but customer care said that I would not get any refund of as it is not in company policy.
What policy????
Scamming customers is in your policy???
I want my refund.
And such agents should be terminated permanently.
I don’t even know company will read this review or not but if you do, then return my deducted amount asap and take action on that agent.
Today I received a feedback call from the company where I got to know that it wasn’t compulsory to buy it??
And they told me to contact customer care, but customer care said that I would not get any refund of as it is not in company policy.
What policy????
Scamming customers is in your policy???
I want my refund.
And such agents should be terminated permanently.
I don’t even know company will read this review or not but if you do, then return my deducted amount asap and take action on that agent.
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Worst experience
This is serious…
We users buy the sound box for our convince .
But this sound box has became an headache for me .
The representative sold me a plan for 1000 rs/month in which i need to complete 100 transactions per month and i will be credited with 125 rs .
The first month was of 100 transactions and I recited 125 rs instantly.
But from the second month The transaction limit was 400 transactions per month for 125 rs refund .
Now the game begins , I complained the representative & the Costumer care support as well , but there’s no response or any action on it .
More than 6 calls from my side but not a single response from them .
Now I’m done and as they want , I’m not complaining any more
Just beware of this and then buy the sound box .
We users buy the sound box for our convince .
But this sound box has became an headache for me .
The representative sold me a plan for 1000 rs/month in which i need to complete 100 transactions per month and i will be credited with 125 rs .
The first month was of 100 transactions and I recited 125 rs instantly.
But from the second month The transaction limit was 400 transactions per month for 125 rs refund .
Now the game begins , I complained the representative & the Costumer care support as well , but there’s no response or any action on it .
More than 6 calls from my side but not a single response from them .
Now I’m done and as they want , I’m not complaining any more
Just beware of this and then buy the sound box .
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Narrow think of GPay about business in India
Is it necessary for the proprietor to be physically present at ever outlet. I have multiple business in different cities and I can’t be present at every store for verification.I can make video call with PAN Card for verification and my manager can make video call for business verification. But GPay business is asking me to be present at store. didn’t expect from such a big company to have such a limited thinking
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Not any refund option
App is good for business, just add an option to return money if someone return the product so we can also refund them
Very bad service and follow up
I have installed this app for my startup to receive payments 40-45 days ago, but my account hasn’t been activated yet
I called thrice to the customer support to get my account activated but no response, neither anyone from google pay business visited my facility nor my account get activated
Very poor response from a so called world class service provider
I think I should opt for another options like Bharat pay or paytm or any other
I called thrice to the customer support to get my account activated but no response, neither anyone from google pay business visited my facility nor my account get activated
Very poor response from a so called world class service provider
I think I should opt for another options like Bharat pay or paytm or any other
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Fraud Agents
Setting up a Google Pay account has turned into a complete scam. The agent casually asks you to transfer ₹250 under the name of “normal KYC,” but in reality, that money gets quietly siphoned off into a SoundPod subscription you never asked for. And when you try to get help? Absolutely no accountability. Customer care just shrugs it off saying “once debited, it’s non-refundable.”
This isn’t just misleading — it’s outright exploitation. The very systems meant to make digital payments safe are being used to fool people in plain sight. How is this even allowed? Where is the transparency? Where is the responsibility?
This is exactly how trust in digital platforms gets destroyed — not by outsiders, but by the system itself
This isn’t just misleading — it’s outright exploitation. The very systems meant to make digital payments safe are being used to fool people in plain sight. How is this even allowed? Where is the transparency? Where is the responsibility?
This is exactly how trust in digital platforms gets destroyed — not by outsiders, but by the system itself
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Add customer details report
Ask customer to give rating after few minutes or when they reopen the gpay app for any other payment like to ask how was your experience with last shopping with a particular business to get more reviews. Currently customer is not more visible to give rating when they make gpay payment and most of the customers close app immediately after payment success and not waiting to see delayed review question.
I request to add more customers detailed report including customer’s mobile number to improve business insights.
I request to add more customers detailed report including customer’s mobile number to improve business insights.
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Help & Support
Poor response from back up team . More than a week since I tried to add a bank account. It is still under review inspite of 2 calls to helpline number . They are also not able to give me a timeframe and cut the call . Way to go .
Extremely Disappointed – Unreliable Service for Healthcare Professionals
As a practicing dentist who depends on timely delivery of materials, I’m extremely disappointed with Dentalkart’s service. My recent experience was nothing short of frustrating. I placed an order on the 4th, and as of today, it’s still delayed — just like previous orders. Delays seem to be a pattern with Dentalkart, not an exception.
Even worse, one of my previous orders was cancelled by Dentalkart itself after it had already reached the local delivery office — late, of course. Imagine the inconvenience of waiting for essential dental supplies for days, only to have the order sent back without any proper explanation or apology.
This kind of unreliable and careless service is unacceptable, especially in a field like dentistry where time and preparedness are critical. There’s a huge disconnect between the promises made and the actual service delivered. Poor logistics, no proactive updates, and no accountability.
Dentalkart seriously needs to improve its delivery operations, customer support responsiveness, and reliability. If you can’t guarantee timely delivery, don’t commit to it. Dental professionals deserve better than this.
Not recommended unless you are okay with uncertainty, delays, and risking your clinical workflow.
Even worse, one of my previous orders was cancelled by Dentalkart itself after it had already reached the local delivery office — late, of course. Imagine the inconvenience of waiting for essential dental supplies for days, only to have the order sent back without any proper explanation or apology.
This kind of unreliable and careless service is unacceptable, especially in a field like dentistry where time and preparedness are critical. There’s a huge disconnect between the promises made and the actual service delivered. Poor logistics, no proactive updates, and no accountability.
Dentalkart seriously needs to improve its delivery operations, customer support responsiveness, and reliability. If you can’t guarantee timely delivery, don’t commit to it. Dental professionals deserve better than this.
Not recommended unless you are okay with uncertainty, delays, and risking your clinical workflow.
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They are dumb at verification
I have done all the process and provided them all the required documents but they are asking for PAN card physical copy and the government do not provide that, this way I'm unable to create account with them. Look for other service providers rather than Google pay for business.
Voice notifications
Please make voice notifications
Pathetic service from Google
I get GPay soundbox and trying to add my current account but its getting rejected every time I add. Don’t know why is this happening. Tried to reach out to the support team but that is worst of all. After waiting for almost 10 mins the call gets connected and that also dropped in between without getting any resolution. Didn’t expect that from a renowned brand like Google
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No voice notification is not good
Actually, the voice notification is essential feature for any UPI app and we hope that Google Pay for business will introduce voice notification feature in his future update. Thank you.
Limit decrease without notification
I recently started a new business and encountered an issue with the payment receiving limit of my account. Initially, the limit was ₹10,000, which increased to ₹2 lakh after completing KYC. However, after two months, due to lower usage, the daily receiving limit was reduced to ₹40,000 without any prior notice or consultation.
When I contacted customer care, they advised me to receive ₹40,000 daily for a week and then redo the KYC process to increase the limit. They also mentioned that if business activity remains low, this process may need to be repeated frequently.
This lack of transparency and constant fluctuation in limits is frustrating and impacts my business operations. What’s the point of completing KYC if the limit keeps changing so frequently? It defeats the purpose of providing a stable and reliable service for business users.
Also update sending money also
Not only receiving money
When I contacted customer care, they advised me to receive ₹40,000 daily for a week and then redo the KYC process to increase the limit. They also mentioned that if business activity remains low, this process may need to be repeated frequently.
This lack of transparency and constant fluctuation in limits is frustrating and impacts my business operations. What’s the point of completing KYC if the limit keeps changing so frequently? It defeats the purpose of providing a stable and reliable service for business users.
Also update sending money also
Not only receiving money
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Required voice notifications
All ok but one major feature is missing - voice notifications, please add this feature ASAP
Essential Feature: Voice Notifications Needed!
Google Pay for Business is an excellent platform, but adding voice notifications would be a game-changer. It could help businesses stay informed about transactions and updates without constantly checking the app. This feature would improve efficiency and convenience, especially for busy merchants. Please consider including this in future updates!
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Voice notifications
No have voice notifications on google pay business app. It’s only missing features on this app. Please include voice notifications in google pay business app. Kindly check the minor issues.
It is a great experience.
It is a great experience. Very easy and simple safe and secure. There is a suggestion that if you give an option to send an auto thank you message to a customer, then it will have a better effect. And everything else is good and we hope that Google will continue to provide even better facilities from its level. Thank You
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