Awesome
Love this GotoBus line. It’s very affordable, reliable and it gets you where you have to go on time.
I love the nighttime rides..
I love the nighttime rides..
Loyal mistreated customer
Support needs to be 24 hours and bilingual. There should be an option in the app to reschedule and refund tickets. Otherwise it’s simply a scam
Scammers
I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen.
The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.
The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.
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My Trip to Dover Delaware 7/26/24 Friday 3:30pm Bus
Rude Customer Service which is the Norm…Agent Tried to Charge me 1.00 to print up my E Ticket which wasn’t mention in the agreement…I’m seeing the last minute walk in are paying 25.00 for the same fare when I’d paid 40.00 for mine…That’s unfair…Reading light and Charger doesn’t work…Bus Operator Operation is horrible he’s Driving like if a Car not a Bus…. And that’s coming from a experienced Coach Operator!
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App having problems
Fourth time it charge me without giving me a ticket.
No WIFI PASSWORD PROVIDED EVEN DO THE BUS HAS WIFI SMH
WIFI PASSWORD SHOULD BE IN THE APP OR IN THE TICKET WHEN YOU PURCHASE YOUR TRIP!!!
Cross Country on a City Bus
First time taking this bus. They say to arrive 20 minutes early but the bus didn’t even arrive until after the advertised departure time. Then the email says to bring a printed copy of the email as the ticket but other people had electronic tickets on their phones (like one would expect). The driver was noticeably annoyed when I showed him the printed email. He didn’t help load the bags and didn’t even close the baggage compartment door - I had to. Somewhere along the way the bus started getting colder. When I asked the driver to turn on the heat, he couldn’t reach or even see the climate controls, and his window was part way open. We froze until the next stop and discovered that the driver didn’t even know how to operate the climate controls, turning the air conditioning on (in the winter). The bathroom didn’t have any toilet paper and no one warned us to bring any. Lastly, I downloaded the app to try and get the electronic tickets and it kept giving me error messages even though I had just created my account. We’re stuck on this system until we return but will not take this bus system anymore. You get what you pay for.
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Jamie
So far so good
Pay
I don't get a check to my e-mail anymore, the money is written off and the check doesn't come
Horrible customer service
I couldn’t retrieve my eticket because the system was down and the bus left me.
Lost my item
Lost my entire bag
I Love Them 🥰🥰🥰
I Use Them From Ny-SC. Very efficient and Fast 💨
Thank You GoToBus
Thank You GoToBus
Great service at bargain prices
Have been using this app and the buses for months. No bad experiences and the rates are right! Well worth it
Unhappy customer
There’s no reschedule options..there’s no one to help you with questions..The phone number’s are useless for help… they need better contact information..
Goto Bus App
This app is very good when it comes to booking quick trips for my son from to home and back to college. Ride is pretty smooth.
APP STOPPED WORKING
I keep getting a pop up message saying “Technical Error” or “Update App” when the the app is already updated…..
App Stopped Working
The app just stopped working on my iPhone12. It logged me out and each time I tried to log back in or change password to see if that would fix the issue, I kept getting the message “update app”, in which my app IS UPDATED. Messaged for help and no such luck. GotoBus developers need to stay on top of these issues!
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Horrible
Wouldn’t even log me in. No answer by phone to reschedule! Bad experience overall the app is completely useless!
Poorly design app
Nothing happened if I touch explore and than touch one of the banners, but work ok ok website
Where’s the help?
No kind of help when the bus doesn’t show. No kind of call nor email saying or helping with problems. The app isn’t helpful at all
