Awesome
Love this GotoBus line. It’s very affordable, reliable and it gets you where you have to go on time.
I love the nighttime rides..
I love the nighttime rides..
Loyal mistreated customer
Support needs to be 24 hours and bilingual. There should be an option in the app to reschedule and refund tickets. Otherwise it’s simply a scam
Scammers
I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen.
The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.
The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.
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My Trip to Dover Delaware 7/26/24 Friday 3:30pm Bus
Rude Customer Service which is the Norm…Agent Tried to Charge me 1.00 to print up my E Ticket which wasn’t mention in the agreement…I’m seeing the last minute walk in are paying 25.00 for the same fare when I’d paid 40.00 for mine…That’s unfair…Reading light and Charger doesn’t work…Bus Operator Operation is horrible he’s Driving like if a Car not a Bus…. And that’s coming from a experienced Coach Operator!
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App having problems
Fourth time it charge me without giving me a ticket.
