100% recommend
My life is so much more beautiful because of my Gouly light and app.
Horrible app
Lights are great
Garbage app
Very unreliable app
Response from developer
We’re truly sorry that the issue is still happening, even after your video call with our support team. We understand how frustrating it must be to spend time troubleshooting without getting a resolution. We appreciate the time you've already spent working with us, and we don't want to leave this unresolved. Please reach out to us on WhatsApp at +86 180 2879 1189 so we can follow up on your previous support experience and continue investigating the issue. Your experience matters to us, and we're committed to helping you find a solution.
Amazing Customer Support
Response from developer
Thank you so much for sharing your experience! We’re truly glad to hear that you’re satisfied with Gouly’s customer support system. Providing reliable support and making sure our customers feel well taken care of is something we deeply value. Your recognition means a lot to our entire team and motivates us to keep improving our products and services. Thank you for trusting Gouly and for your kind words!
App fails constantly
Response from developer
We’re very sorry you’ve been dealing with this repeatedly. Being unable to reliably access the app and having your lights fail at the same time is understandably frustrating. We’d like to work with you directly to understand what’s happening rather than have you keep troubleshooting this on your own. Please contact us on WhatsApp at +86 180 2879 1189, and we’ll help you identify the cause and get both the app and your lights working properly.
So far so good
Response from developer
Thank you! We’re glad you’re enjoying your new lights and the app so far. There’s definitely a lot to explore, so have fun trying out all the different options and finding your favorites. We really appreciate your support and hope you continue enjoying your Gouly lights!
Good but could better
Response from developer
Thank you for the thoughtful feedback! We’re glad you find the overall layout intuitive and easy to use, and that you appreciate the flexibility of supporting multiple chipset types. We also understand your point about the UI feeling a bit busy. We’re continuing to refine the app from the user’s perspective, with a focus on making the interface cleaner and easier to understand without sacrificing functionality. We really appreciate the constructive feedback!
Works Amazing
Response from developer
Thank you so much! We’re glad you’re enjoying the variety of patterns and the flexibility of the zone control feature. It’s great to hear that the app is giving you the control you want over your lighting. We really appreciate your support!
Lights
Response from developer
We’re very sorry for the frustrating experience. If certain patterns are causing all of your lights to turn off instead of displaying the effect correctly, we’d like to help get that resolved. Please contact us on WhatsApp at +86 180 2879 1189, and we’ll work with you directly to identify what’s happening. We also appreciate the comparison with Govee. We know there’s a lot we can learn from products that deliver a great user experience, and feedback like yours helps us understand where we still need to improve.
Disappointed
Response from developer
We’re very sorry for the ongoing frustration. Regarding the firmware update, please make sure your phone is connected to the controller via Bluetooth before starting the update. Firmware updates cannot be performed through a Wi-Fi-only connection, which may be why the update isn’t completing. For the connection issue, we’d like to look into it further rather than guess at the cause. Please contact us on WhatsApp at +86 180 2879 1189, and we’ll help you troubleshoot it directly. We also hear your feedback about the app not being user-friendly. We’re actively working to design the app more from the user’s perspective, with a focus on making features easier to understand and everyday controls more intuitive. Thank you for bringing these issues to our attention.
Useless trash-a-plenty
The amount of features in this app that are complete garbage are limitless, but try to connect the controller to WiFi.. where is that functionality?? Where do I set the time in the app? What time does it think it is since it has no internet connection??
Don’t worry though, there’s dancing light themes with music for DAYS!! Limitless stupidity is the core feeling while using this application.
Response from developer
hello, sorry for your bad experience, if you want to connect the controller, after you connect with Bluetooth, you need to click configure network mode and then connect with WIFI, apart from that, you can click https://www.youtube.com/@goulyled and there are some videos to teach you how to use this app, feel free to send email to support@goulylight.com to contact us from help. Thank you for your cooperation.
Gouly lights
Response from developer
Thank you so much! We’re really glad you’re enjoying both the Gouly lights and the app. Our team is always working to add new features and improve the experience, so it means a lot to know those efforts are being noticed. We really appreciate your support!
Always failing to login
Response from developer
We’re sorry you’ve been having trouble logging in and that the app has been frustrating to use. You shouldn’t have to troubleshoot this on your own. Please contact us on WhatsApp at +86 180 2879 1189, and we’ll work with you directly to identify the login issue and help get you back into the app.
Best app
Response from developer
Thank you so much! It means a lot to hear that you consider Gouly the best lighting app on the market. We really appreciate your support and will keep working to make the Gouly experience even better!
Great
Response from developer
Thank you! We’re so glad to hear your Gouly lights are working great on your home. We really appreciate your support and hope you continue enjoying them!
App forgets device - update
Update: now the app doesn’t connect to my controller. Says the default pin is wrong.
Response from developer
We sincerely apologize for the login issue you experienced on iOS. The SDK limit error was caused by a temporary system capacity restriction during the app transition. The issue has now been fully resolved, and login/registration should be working normally again. Could you please try again and let us know if everything is functioning properly on your side? If the app is now working as expected, we would truly appreciate it if you might consider updating your review. Your feedback really helps us continue improving and supporting our customers. Thank you again for your patience and understanding — we truly value your support.
Great App
Response from developer
Thank you for the great feedback! We’re especially glad to hear that individual pixel control has made such a difference for you, and that the timers and preset patterns are working well for your setup. It means a lot to hear that the app is checking all the boxes for you. We appreciate your support and look forward to making the Gouly experience even better!
Love the lights hate the app
Response from developer
We’re really glad you love the lights, and we’re sorry the connection experience has been so frustrating. Bluetooth is used during the initial connection process before setting up Wi-Fi, but once your controller is properly connected to Wi-Fi, you shouldn’t have to repeat that process every time. If your app keeps losing the connection, please contact us on WhatsApp at +86 180 2879 1189. We’ll help you figure out what’s happening and get the connection working the way it should.
