App not opening
The app is not opening at all ! Reinstalled a few times
Response from developer
Dear Gansu, Thank you for reaching out! We understand that you're facing problem with our app, but we're unable to locate your registered details in our system based on the information provided by you. Hence, please share your contact details here or email us at info@gozocabs.com with screenshot of the issue. This will empower our concern department to connect you and provide a suitable solution -Team Gozo
Best cab service 😍
Best application to get a cab good service outstation local cab service is wonderful services with best price and driver net and clean cabs good maintenance service was totally worth for money 💰 drivers neat and clean and easy to travel
Basic login issues
The first screen allows either thru registered login or via OTP. Once OTP login is chosen, OTP is received but to go ahead name and email details are to be inputted. Till the time details are inputted, the OTP is expired message pops up and again new OTP to be generated and again the same cycle of name and email details and again OTP expired and again new OTP and the cycle goes on and on and on……
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App not working on IOS
I have been a regular customer of Gozo. Recently your app have stopped working on IOS devices. I tried installing and using your app on multiple IOS devices and it’s not working, please fix the bug.
Excellent
Excellent service provided by Gozo. Customer service team is awesome and drivers are professional.
Scammed: taxi number UP80JT 2937, Vishal Sharma
Booked cab through gozo cabs for gurgaon to Kanpur but this guy Vishal Sharma, scammed us by not following the route which google map is showing or what we suggest, start arguing with us in middle of the road, took 10+ hours to reach kanpur to gurgaon through cities instead of using expressway or highway,
Never recommend service of Gozo and specific cab UP 80 JT 2937
Never recommend service of Gozo and specific cab UP 80 JT 2937
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Kolkata to Baidyabati (Hooghly) and Baidyabati to Kolkata railway station
I had a great trip with GozoCabs, the coordination with the local contact was very cordial and highly responsive. Drivers and very polite and professional. And the communications from the app about the trip is very superior and helpful. Overall I had great experience.
Their app failure cause me pay twice and no refund was provided
Their application failed due to which i was shown that my payment failed and no booking was done. Ideally in such cases companies refund your money. I checked there was no booking in my booking history. Then I tried booking again and what i saw was that there were 2 bookings made now and both of them were shown confirmed. I immediate dropped an email tried to raise concerns with them. But nothing happened and eventually after a day I was charged twice and no refund.
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Swapping the car
I recently booked an intercity trip through the Gozo app, specifically selecting a car based on its brand, model, and size because I was traveling with my family, including my elderly father. Unfortunately, at the last minute, the car I had chosen was swapped for a different one. Given the early departure time at 0430 hrs, I had no alternative but to accept the change without the opportunity to cancel or even raise a complaint. Despite this hiccup, the overall trip turned out to be pleasant.
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Great Service
Using this service for the last 3-4 years across India. Exceptional service by Sushmita Deb in helping organise many of our trips.
Bad Customer Support
I have been waiting for their response to my complaint for almost 2 months . They neither call back nor respond to my emails. This is what they are doing to someone who has taken their services for about 100 times in just 14 months. Really BAD
Refund not given
My cab broke down in between my travel from Dehradun to Delhi Airport. I had to book Uber to reach Airport. Had contacted Gozo support on the same day and they assured that within 48 hours refund will be done. Have tried reaching them multiple times but their customer support number only says Your callback request had bern received and we will call you in 360 minutes. Is this your 24*7 customer support? Till date there is no communication from Gozo team about my refund. I urge everyone not to use its app. Worst app and worst customer service. I am lodging case against them in Consumer forum.
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Not as good anymore now
When we used it for outstatuon trips and in NCR all was good and we really enjoyed and have references to all as their services and rates both were good.
However, Since we have come to Bengaluru we have had really bad experience for local a d outstation cabs
And recently took one from Jaipur and that was also nightmare of an experience. Driver was not the same as mentioned, he drive really bad, took many breaks and from Jaipur we took 6-7 hours to reach delhi which is insane time for this distance
Putting everything together I think company is very relaxed now and is not focusing on their quality of driver and services.
However, Since we have come to Bengaluru we have had really bad experience for local a d outstation cabs
And recently took one from Jaipur and that was also nightmare of an experience. Driver was not the same as mentioned, he drive really bad, took many breaks and from Jaipur we took 6-7 hours to reach delhi which is insane time for this distance
Putting everything together I think company is very relaxed now and is not focusing on their quality of driver and services.
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Absolutely unreliable
Avoid this service at all costs! After making a confirmed booking for a diesel/petrol sedan to accommodate 4 passengers and paying in advance, the experience was nothing short of a nightmare. The driver informed me that he would be delayed by 1.5 hours! When I reached out to Gozo customer service for assistance, their response was shockingly unhelpful—they suggested I cancel the ride if it didn’t work for me.
To make matters worse, when the car finally arrived at 10:40, it was a CNG vehicle with no space for luggage—completely different from what was promised. By then, it was far too late to cancel, and I had no choice but to proceed as my family needed to get home.
This service is completely unreliable, with irresponsible representatives and a clear disconnect between their booking promises and actual delivery. Spare yourself the frustration and look elsewhere!
To make matters worse, when the car finally arrived at 10:40, it was a CNG vehicle with no space for luggage—completely different from what was promised. By then, it was far too late to cancel, and I had no choice but to proceed as my family needed to get home.
This service is completely unreliable, with irresponsible representatives and a clear disconnect between their booking promises and actual delivery. Spare yourself the frustration and look elsewhere!
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Excellent services
First time I have used their services. Driver came before time,car was clean n comfortable. Driver drove very safely n smoothly. Very good experience.
Cheats
Do not give them your advance, book from another for a costlier price, they kept my 10k for no reason and they only have sales team, no support team. Call their customer card and experience it yourself!
Worst customer service
Rates are alright but customer service is the worst. Firstly they call u at odd times like 1-2 or even 3 am if by chance u check quotes in their app. Then the pester you to book, and once booked and you have some query, they dont bother to answer those and take full days to respond or dont respond at all.
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Trip cancelled but refund not received
It was very bad experience, I had booked a trip with this app, later due to suddenly change in plan I cancelled it, initially I had made a advance payment, which was not refunded to my account and it’s credited to wallet, from there there is no option to Transfer the amount to my account, also I had mailed didn’t receive any response, it’s not recommended, it’s not trustworthy.
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Review
I travelled with gozo cab from chandigarh to Himachal. The driver was polite but started asking cash for toll tax and airport entry fees. I called the customer care and confirmed that i don't have to pay any charge for toll tax as it is included in my total charge already. But the i reached the destination the driver insisted to charge the money for toll tax and state taxes. He asked me to pay all the taxes on the way as he said i don't have any cash and i ll adjust it with your payment. I was charged 500rs extra and i called the customer care later many times and wrote emails also. Its been 20 days no action has been taken.
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GozoCabs Cab from Mumbai to Karad
I have been using cab service from GozoCabs since last 5 months for my outstation travels..They have excellent services, assured cab allotment and on time pick up with professional drivers..And the cherry on top of the cake is their pricing which is much cheaper than other providers like Ola and Uber..
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