Doesn’t work
I got a new phone from Verizon and I now get an error security alerts app disabled
Horrible
This is the worse app a thriving business has ever made. Nothing works, EVER. It’s absolutely mind blowing how billion $ company can’t hire someone to make a functioning app.
Won’t let me log in
Old app show my account when I try put player club number and my pin it said not found. Don’t fix what not broken and now I can’t log in to see my status
Don’t bother
You are not able to use offers while booking online and it previously worked. Good luck calling with all overseas reps which you can barely understand
Hotel reservations online issues
Before the latest UPDATE I was able to book a room online and use my offers. Those are missing now but I can still book at full price. If I want to use an offer, I have to call for reservations. I prefer online over calling but that’s not an option anymore. 👎👎
Does not work like it should
I tried to get win/loss statements, gives error message
Does not work
App is trash will not let you login takes your players’s number and pin code and just spins for a little bit and then sits there.
Rewards
New reward is nice the app is not functional as when pull up my accounts it’s blank plus it says Christmas bonus points would be on my app but there is nothing there having some issues with this app.
Fix it! Trying again.
I have emailed and I have text and I have not gotten any replies that have given any answer to how to fix the fact that I cannot get on the app.
Fix it!
I have emailed and I have text and I have not gotten any replies that have given any answer to how to fix the fact that I cannot get on the app.
Sorry, an unexpected error has occurred. Please try again later.
Update:
Still does not work! The message should say please never try again because it will never work! We are going on a few years with the same issue without a fix.
Doesn’t work and unfortunately no one at Grand Rewards knows how to fix it. I’ve gone in-person and have emailed several times. I don’t even get an email response. I’ve also attempted to login to the Grand Rewards Portal online and it says my rewards number or pin is incorrect. I’ve had them check both of these and they are correct. Maybe they should invest some money and get an app that actually works and is something their customers could use.
Still does not work! The message should say please never try again because it will never work! We are going on a few years with the same issue without a fix.
Doesn’t work and unfortunately no one at Grand Rewards knows how to fix it. I’ve gone in-person and have emailed several times. I don’t even get an email response. I’ve also attempted to login to the Grand Rewards Portal online and it says my rewards number or pin is incorrect. I’ve had them check both of these and they are correct. Maybe they should invest some money and get an app that actually works and is something their customers could use.
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App indicative of casino experience
Grand obviously has no care in the world about the app’s performance. I can’t say I’ve ever experienced such an awful time with an app, only thing that comes close is the money pit that is “Grand” casino.
Anyone there?
Doesn’t work and unfortunately no one at Grand Rewards knows how to fix it. I’ve gone in-person and have emailed several times. I don’t even get an email response. I’ve also attempted to login to the Grand Rewards Portal online and it says my rewards number or pin is incorrect. I’ve had them check both of these and they are correct. Maybe they should invest some money and get an app that actually works and is something their customers could use.
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App was great until I got locked out!
The app worked great until the last couple months. It locked me out. I get an error message when I try to login. I asked for help at the casino, but they couldn’t help. Who do I contact?
Bad response from patron server
Every year I get the message bad response from patron server. No idea what this mean, but it basically locks you out. Prior to this message, the app stopped updating player points etc..so I tried deleting and adding the app. No luck and that’s when I got the above error message. I called rewards and they did not know what to do.
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Can’t log in
Keeps saying incorrect ID or PIN. But I know it’s right.
App doesn’t work
I can even login. I went to the rewards desk and they can’t even get it to work. We changed my PIN number and still won’t tel me login. SMH
App doesn’t work
The buttons to push submit do not work on the app. It will not let me log in at all. I’ve called the grand rewards club and they are unaware of why it isn’t working.
App needs to be fixed.
App needs to be fixed.
Grand reward app
I wish they would pay attention and update the app. It doesn’t give any messages or offers or drawings of any type. It’s hard to see what might go on for each night to swipe at the kiosk. I got my rewards card in millacs driving through but I play in Hinkley and they do it offer me the promos at hinkley because I got the card from millacs. This is a dumb rule . So I can’t collect bonus or grandplay offered in hinkley
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Doesn’t work
I am a Gold member and the app has me a Preffered member with no comps or points. What good is the app😡if it doesn’t work!
