Grandiose User Reviews

Name: Grandiose : Grocery & More
Rating: 4.7 (292 reviews)

Grandiose : Grocery & More

GRANDIOSE SUPERMARKET LLC

🍔 Food & Drink

🛍️ Shopping

What users say

Summarized from real user reviews of Grandiose. Based on 292 reviews and a 4.7/5 average, it highlights the 11 positives and 12 negatives reviewers mention most about this Food & Drink app.

Positive things

🚀Fast and efficient delivery service
👍User-friendly app interface
🌟High-quality fresh products
💬Responsive and helpful customer service
🎁Convenient one-stop shopping (groceries, food, flowers)
⏱️Quick order processing and delivery within 60 minutes
🏪Pleasant in-store staff and welcoming atmosphere
📦Good packaging and product condition
💳No delivery charges
🎯Loyalty program integration (Grandiose Plus)
🌍Product origin information displayed

Negative things

💰Higher prices compared to competitors
❌Frequent out-of-stock items not updated in app
📱App bugs and glitches affecting user experience
🚫Minimum order requirement increased to AED 80
🔄Inventory system not synced with app
⚠️Inconsistent service quality across branches
📞Poor customer service responsiveness at times
🍎Occasional freshness issues with delivered items
🎟️Promotion redemption problems and system errors
🚚Delivery delays and missed orders
😤Unprofessional staff behavior in some locations
🔧App performance issues and slow loading

Top reviews

Most Recent Highest Rated Lowest Rated

Items are costly

When doing online people look for cheaper than nearby grocery

Here it is costlier, so what is the point of this application

Krishna kumar R

a month ago

Response from developer

Thank you for your feedback. We're sorry to hear that we haven't met your expectations. At Grandiose, we strive to offer a combination of quality products, convenience, exclusive promotions, and a seamless shopping experience. We understand that price is an important factor, and we're continuously working to provide great value through competitive pricing and special offers. We appreciate your comments and will share them with the relevant team as we continue to improve our offering. Thank you for taking the time to share your thoughts with us.

Fair price

Many items that are available around the UAE are priced higher, of example the Be Kind bars.. you charge the highest per bar, while carrefour charges the least. If you really want people you choose grandiose then emphasize of fair pricing, and customer requests. For instance, grandiose should have sardines in olive oil, on glass containers!

PhoenixSEZ

4 months ago

Response from developer

Thank you for your feedback, we truly appreciate you sharing this with us. We understand your concerns about pricing and are continuously working to stay competitive while maintaining quality. Your suggestion about sardines in olive oil (glass containers) is valuable and will be shared with our team. For further assistance, please contact us at 800 22 444 or support@grandiose.ae, thank you

Ham products

It’s third time when I order pork ham on the app, I get a call that’s it’s not available!
They should update their app with item sold out or not available!

captcgal

9 months ago

Response from developer

Hello, We’re really sorry for the inconvenience and completely understand how frustrating this must be. Our team is already working on improving this to prevent it from happening in the future. Thank you for your feedback and patience. If you need any assistance or product alternatives, please reach out to us at 800 22 444 or support@grandiose.ae.

Amazing place to shop. Online or onsite .

I love how flexible Grandiose is- with everything. 100 thoughts have been behind their flexibility, I’m sure !

Abusamra Lana

9 months ago

Love grandiose quality

Used to shop in your stores but since your advertising showed me the app this saves me so much time and hassle. Really great

Nxbehh

9 months ago

Money-Driven Business

A minimum of AED 80 to place an order is outrageous. This is not the grandiose I used to know. Additionally, when the minimum order amount rose from 30 to 40, by 25%, we all respected that; however, an increase from 30 to 80 is truly unbelievable. You just lost a loyal customer. Also,, I live in the same building, you could’ve changed the minimum order amount according to location or distance from the store.

Sohailtheblogger

10 months ago

First class service

Fruits which i ordered came earlier than expected and quite fresh

Dihan Dole

10 months ago

Response from developer

Greetings, Dihan! Thank you for your wonderful feedback. We're delighted to hear that you had a pleasant shopping experience. Your satisfaction is our top priority, and we can't wait to serve you again soon! Have a fantastic day!

Delivery

Fast delivery

Deborah Pinto 16

10 months ago

Response from developer

Hello Deborah, We’re so happy to hear that you enjoyed your shopping experience and look forward to welcoming you again soon!

Best items in town

Quality items you can trust

Czakey0309

10 months ago

Worst delivery ever

Ladies working at the shop are amazing, but everytime I order for delivery it takes forever, and only check for availability on my items after I call every single time 👎🏽

Amanda06F

10 months ago

Best service

I’m using this app for ordering i have very good experience with them

Tebii97

a year ago

Very Humiliating Experience at Grandiose Majan

I had a very bad and humiliating experience at the Majan branch. I often visit to buy snacks, dry fruits, pastries, drinks, and even flowers for office occasions. On my last visit, a staff member (possibly the manager) asked me: “Why do you keep coming if you don’t purchase?”

This was extremely unprofessional and disrespectful. To make it worse, he compared my visits to someone coming to my workplace without buying anything—an insulting and irrelevant comparison. Later he even said: “Ok, now you purchase, no problem,” as if my value as a customer only exists when I spend money.

As a marketing professional, I can confidently say this behavior destroys customer trust and damages the brand. A supermarket should welcome customers, not humiliate them for simply visiting. Very disappointed.

MFS**

a year ago

Amazing service & nice App!

I have been using Grandiose for a while now, and it has been the best experience I got from any app in the market. The app is very easy and always have new things happening every time I open and everything is really organized.
Their customer service is really responsive and always very keen to help with any issues if any, they clearly care about their customers
And the products and how well it comes neat and packed is really impressive
Well done

Adham Attia

a year ago

Bug - Cannot remove unavailable items from basket

After adding an item in my basket a fee days ago, when checking out today, the app informed the item is out of stock so I cannot complete the order, however, there is no option to remove the item from my basket.

ChantelleSSDx

a year ago

Great app and outstanding service

Grandiose have really made their mark on the grocery sector. The app is a breeze to use and it’s accompanied by excellent customer service.

mtt01202

a year ago

Freshness of Delivered Items

Good variety, but sometimes fresh items like cakes or vegetables arrive not as fresh as expected. Hope they improve quality checks for deliveries

Nada WAZ

a year ago

Amazing pizza

We recently had a veg pizza that was absolutely delicious. The veg pizza was fresh and flavorful, with a perfectly baked crust that was crisp on the outside and soft inside. The toppings — including bell peppers, onions, olives, and mushrooms — were well-balanced and generously spread, giving every bite a burst of taste.

aswinvn

a year ago

Customer service needs to improve

I’ve always loved Grandiose, especially for fresh produce, but recently I received rotten lettuce twice. The first issue was handled very well and the in-store staff esp. the ladies are just amazing!! but the second time, Sufiyan at Reem Park showed no empathy and dismissed my concern, saying it should’ve been reported on the same day. I buy in bulk, so that’s not always possible. It’s not the 4AED I’m concerned about, it’s about accountability and treating customers with respect. Empathy matters!! I’ll be shopping elsewhere, thank you.

Nidgtwalker

a year ago

About Grandiose

I have very good experience on this application is very good feature and amazing supermarket

Amaan shahid

a year ago

Labubu Cake and Hossam’s Service

We ordered a Labubu Cake for our Daughter’s Birthday. Hossam assisted us so well and managed everything so well. Everyone loved the cake in the party. Thank you Hossam

Agam Garg