Waste of time
I’m very disappointed with my recent experience with the West Zone application. I spent time browsing the app and placed an order for an item that was shown as available. After the order was completed, I received a message from the store saying that the item is only available for walk-in customers.
If an item is not available for online ordering, it should not be displayed as available or allow customers to complete an order for it. This is a waste of customers’ time and creates a very frustrating experience.
Please explain why the item was available to order through the app and why I was only informed after completing the order. I would also appreciate clarification on what steps West Zone will take to prevent this from happening again.
If an item is not available for online ordering, it should not be displayed as available or allow customers to complete an order for it. This is a waste of customers’ time and creates a very frustrating experience.
Please explain why the item was available to order through the app and why I was only informed after completing the order. I would also appreciate clarification on what steps West Zone will take to prevent this from happening again.
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CUSTOMER SERVICE NOT RESPONDING
My order was not and still not delivered. Was trying to contact the number they called me to inform some items are missing but it kept getting declined. At least they should tell if what time supposed to be delivered because I got other plans as well not only waiting for the grocery’s. I wanted to attach the screenshot of the time supposed to be delivered 2pm and it’s already 4pm I ordered it around 1pm. I hope you work on the customer service as well thank you
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Fine but long delivery
The supermarket itself is fine. They have good deals and good quality items. My only problem is that they take up to three hours to deliver your order. I’ve called and complained many times to no avail. If you want to order from them, better to use other delivery services like talabat, noon, instashop, etc. don’t depend on west zone delivery because you’ll wait hours on hours.
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Waste of Time
Never use this app. The worst online delivery app. It will just waste your time. Delivery timing useless. They don’t care about the customer waiting. And when you received your order. Items are not complete. They will not even inform you. Everything here is just disappointment.
Order from Al Sa’adah - Zone 1 - Moroor 2 abu dhabi
Order from Al Sa’adah - Zone 1 - Moroor 2 abu dhabi
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Needs a lot of improvement!
The West Zone app is not user-friendly at all. The navigation is a total mess with endless categories that make finding anything a headache. The tiny fonts are hard to read, especially for older users or anyone straining their eyes. Products are jumbled everywhere with no clear organization, so good luck finding what you need. The search function is practically useless—you type in words and get zero results, but somehow find the item by digging through categories one-by-one. Also, the app’s design feels outdated compared to sleek competitors like InstaShop, Talabat, or Deliveroo, which look modern and intuitive.
Suggestions for Improvement:
1. Simplify Navigation: Streamline the categories and add a clear, intuitive menu structure to make browsing easier.
2. Improve Font Size and Readability: Increase font sizes and use high-contrast text to enhance accessibility for all users.
3. Organize Products: Categorize items logically and consistently to reduce clutter and confusion.
4. Fix the Search Function: Upgrade the search engine to return accurate results, even for partial or misspelled queries.
5. Modernize the Design: Update the app’s interface with a fresh, user-friendly look to match competitors like InstaShop or Talabat.
6. Add Card Payment Options: Include secure card payment methods (like Visa, Mastercard, or digital wallets) for faster, more convenient checkouts.
7. Add User Feedback Feature: Allow users to report issues or suggest improvements directly in the app to help refine the experience.
Suggestions for Improvement:
1. Simplify Navigation: Streamline the categories and add a clear, intuitive menu structure to make browsing easier.
2. Improve Font Size and Readability: Increase font sizes and use high-contrast text to enhance accessibility for all users.
3. Organize Products: Categorize items logically and consistently to reduce clutter and confusion.
4. Fix the Search Function: Upgrade the search engine to return accurate results, even for partial or misspelled queries.
5. Modernize the Design: Update the app’s interface with a fresh, user-friendly look to match competitors like InstaShop or Talabat.
6. Add Card Payment Options: Include secure card payment methods (like Visa, Mastercard, or digital wallets) for faster, more convenient checkouts.
7. Add User Feedback Feature: Allow users to report issues or suggest improvements directly in the app to help refine the experience.
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