Great food & staff! Horrible app!
The food is absolutely amazing and the team is always wonderful. The app does not work over half of the time. I end up eating there less because I am not able to order ahead online. Sure wish it worked every time!
My food order missing.
Oder food to go . Second time that this has happen . Food always missing my order never complete And I call they said will be refunded never got my refund back . Please check your order before you go order wise money /time lose .
Amateur app
No way to enter credit card info for future use, not for immediate order.
No way to specify which restaurant, must specify location near the one intended. Seriously? There's no pull-down list of choices?
Didn't the app developer ever USE a restaurant app, so know what features are needed, what makes a good user interface?
No way to specify which restaurant, must specify location near the one intended. Seriously? There's no pull-down list of choices?
Didn't the app developer ever USE a restaurant app, so know what features are needed, what makes a good user interface?
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Great Food, but...
No Accessible Seating in any of the dozen or so GARs. Ambiance A+ plus award-caliber chefs, so asking that Corporate modify half a dozen tables each restaurant and mark ♿️. Also make all doors wider because Mom in her wheelchair couldn't enter for Family event. Favorite menu Coastal Flats. By all means come to enjoy "the Hemingway" Mojito, Yucatan Shrimp, Chop Salad, Filtered Water and Key Lime Pie. Best tromp l'oile art wall mural Patsy's!
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Pain to use
Will not allow you to select time. Therefore useless.
Glitch with Tips
When placing an order, there is two ways the tip function glitches:
1st - When checking out it shows total and then the tip selection window flashes up but it’s grayed out and shows for half a second.
2nd - if a user forgets to enter the vehicle make/model/color, there is an error and it flips back to the checkout page but TIP is already included in total and there is no way to remove or modify tip total. Very annoying to give a $20 tip to walk my food 15 feet to my car. Even more annoying when I do curbside and have to go inside and pick up because nobody comes out.
Love the food though
1st - When checking out it shows total and then the tip selection window flashes up but it’s grayed out and shows for half a second.
2nd - if a user forgets to enter the vehicle make/model/color, there is an error and it flips back to the checkout page but TIP is already included in total and there is no way to remove or modify tip total. Very annoying to give a $20 tip to walk my food 15 feet to my car. Even more annoying when I do curbside and have to go inside and pick up because nobody comes out.
Love the food though
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Awful App
1 Doesn’t have option to walk up. ???
2 Doesn’t keep my “favorite” location. I have to select every time.
Those are the top two. The app before this was more user friendly.
2 Doesn’t keep my “favorite” location. I have to select every time.
Those are the top two. The app before this was more user friendly.
Only ASAP?
This app mostly works well. I wish there were actually options for ordering ahead of when you need food. ASAP is currently the only option and that is quite frustrating.
One of the worst apps I’ve ever used
First of all they stopped taking carry out orders and the reservation request on the phone like most normal restaurants do. Second of all the app is a total disaster I’ve used it twice and both times I was charged for my food yet the order did not arrive to the restaurant and it looks like I’m going to be refunded but then it takes multiple business days to process this. This is not right and I feel taken advantage of!
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Two small suggestions
Two small suggestions: add a side of bread as a menu option that can be paid for via the app; and enable adding a tip onto the order when using Apple Pay, even if the order is just curbside pickup. Thanks.
Perfect Storm of miscues!
Went to our favorite GAR (Carlisle) for our 52nd anniversary. Got there early (5:30pm) and was seated at a table in a draft by the door to the outside seating. Took forever to get drinks, bread came cold and hard (we were told it was probably left over from earlier in the day), then food arrived cold (chicken and shrimp n grits), so not supposed to be cold! Ordered dessert and our delightful server came back to tell us they were out of the waffle. Deal with it! Okay! Order apple pie and ice cream. Well, apple pie was all pastry, couldn’t find any apple in there! Asked the server for chocolate sauce, which he provided warm. That almost saved the day! If the restaurant had been busy I might have given them a pass in some of the issues, but it was less than a quarter filled. No reason for all these negatives! Carlisle management, get your act together or we’ll go elsewhere!
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Gift cards don’t work
The payment using gift card is beyond obnoxious. Brand new card with $50 balance is unrecognized. How am I supposed to use it now?
Also, the default tip setting is way to generous for a take-out order. It would be cheaper using third-party apps.
Also, the default tip setting is way to generous for a take-out order. It would be cheaper using third-party apps.
Doesn’t work
Can’t get app to work and they stopped taking orders over phone. Poor customer service. Update: app doesn’t work if you’re using a VPN.
Uses DoorDash with Higher Fees & Not as Easy
I previously ordered regularly from Best Buns via the DoorDash app. The fees were high but my DoorDash subscription helped reduce that. I was excited when this app came out because I wanted to support the restaurant and I have an issue with how much DoorDash charges restaurants on top of service fees to the customer and the underpaying of drivers. Unfortunately, the GAR app is just a restaurant front end being powered with DoorDash. You lose the convenience of DoorDash, money is still going to DoorDash and the kicker is if you pay for a DoorDash subscription, it’s not recognized so you are paying full freight on service fees and don’t have access to DoorDash support to resolve issues when they arise.
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Unusable
App is unusable, there is an internal error loading the form to add a credit card. Used to order online from this place a few times a week. Looks like they just lost a good customer. Steer clear of this app.
Should be much better by now
March 2022 update:
Placed an order today. Had to put in credit card info because there is no support for Apple Pay but the app does not leverage any of the built in capabilities of iOS to auto fill fields. Not often I run across an app or web site that can’t use auto fill.
Please hire a good iOS developer and update this app to modern standards. I’ve been told the to-go orders in many of the restaurants are doing great. Please give to-go customers the same great customer experience and attention to detail we get in store. This app does not reflect the same care.
Jan 2022
It get’s the basic task done but given the focus on to-go business for GAR this app should be much better. No support for Login with Apple No support for Apple Pay I had to reset my login as the new app did not recognize my old login but why not go all the way and add support for the most common identify providers like Apple and Google? In 2022 I should not have to create a new login to use an app and should not have to put credit card information into an app. I use too many other apps that support these features. At the beginning of the pandemic I could excuse a lack of those features but two years these should be standard features.
Placed an order today. Had to put in credit card info because there is no support for Apple Pay but the app does not leverage any of the built in capabilities of iOS to auto fill fields. Not often I run across an app or web site that can’t use auto fill.
Please hire a good iOS developer and update this app to modern standards. I’ve been told the to-go orders in many of the restaurants are doing great. Please give to-go customers the same great customer experience and attention to detail we get in store. This app does not reflect the same care.
Jan 2022
It get’s the basic task done but given the focus on to-go business for GAR this app should be much better. No support for Login with Apple No support for Apple Pay I had to reset my login as the new app did not recognize my old login but why not go all the way and add support for the most common identify providers like Apple and Google? In 2022 I should not have to create a new login to use an app and should not have to put credit card information into an app. I use too many other apps that support these features. At the beginning of the pandemic I could excuse a lack of those features but two years these should be standard features.
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Bad update
What happened? It’s like the app update had a computer in mind and not a phone. It’s so confusing to use. It was fine before.
Upgraded app is a downgrade
The old app worked just fine. It was simple and for the most part had few issues. They upgraded the new App which erased all your old information. The worst part is the special request field is only 20 characters! Give me a break that’s 2 to 3 words. You must increase the size of this field! The old app’s field wasn’t a whole lot bigger but you could at least get more than 20 characters.
I also didn’t see any way to order more than one of a particular item. I didn’t see any + or quantity field - either in the item selection or once it was in my cart. The only option seemed to be to add the entire item a second time- including any special request notes you might’ve squeezed into the tiny 20 character field. Bad design. Being able to increase/decrease the quantity of an item it’s a basic ordering feature.
I also didn’t see any way to order more than one of a particular item. I didn’t see any + or quantity field - either in the item selection or once it was in my cart. The only option seemed to be to add the entire item a second time- including any special request notes you might’ve squeezed into the tiny 20 character field. Bad design. Being able to increase/decrease the quantity of an item it’s a basic ordering feature.
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Disappointed
The app is great when it will let you order delivery, which it rarely does. Please don’t list locations under available for delivery if you’re going to give me a pop up 5 seconds later saying delivery is unavailable.
Disappointed Regular
I order from Best Buns weekly and I am not liking the new app. Had to so in store last week because I could not find item I was looking for on app. Today, I wanted to use different payment method and was not able to add second card. Had to delete first card to add the card I wanted to use. Old app let you have more than one saved card on file.
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